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Sohel Beg

C/O Dr. M. Husain, Flat No. *, Block G, Jamia Hamdard Campus, Hamdard Nagar, New Delhi- 110062

+91-958******* / 958-***-**** Skype Id. Sohel.beg add36j@r.postjobfree.com / add36j@r.postjobfree.com BI/Analytics Delivery/Project Manager/Scrum Master/ SAFe Agilist MBA, Six-Sigma Green-Belt, ITIL4, Scrum Master (CSM), and SAFe Agilist Certified Senior IT professional with 10+ yrs. of BI/Analytics Delivery/Project Management experience (overall experience 20+ yrs.), both using Waterfall and Agile approaches. I have comprehensive experience in designing and delivering systems/procedures in Business/IT Solutions & Transformation, including proposals & presentations, Project operations encompassing onsite & offsite planning, design, coding, implementation, testing, Release and maintenance, Status/Management Reporting, performance analysis & Improvememt.

Agile Delivery Experience includes scoping, requirement gathering/refinement/freezing with client, solution-designing, operations planning and execution, including breaking down components into Sprint deliverable packages (MVP) and story points estimation, product owner group communications, budgeting and P&L management, burn-down management and retrospectives etc. under both fixed-cost and T&M models, delivering within agreed time and budget. Now trained and certified for Scaled Agile deployments. Proven performance in BI/Analytics Delivery across verticals for key clients like Honeywell, Sprint, Black Hawk Networks (BHN), SunPower, Nokia Siemens Network (NSN), Renault, Unilever and PSA

(Peugeot). Exploring challenging senior project and delivery management assignments with a professionally managed organization.

Expertise in

Project & Delivery Management

Account Development & Mining

Business Transformation &

processes Improvement

Agile & Change Management

Business Intelligence & Analytics

IS/BI Infrastructure design &

Maintenance

Management Reporting

Multi-vendor management

Client management

Team Leadership of multi-location/

Multicultural and remote teams

Education

MBA (Marketing & Finance),

Aligarh University (1996)

Bachelor’s in economics, statistics

& psychology, Aligarh University

(1993)

High School (ICSE) from Bishop

Westcott Boys School (1987)

Executive Summary

Currently working as Offshore Delivery Manager Leading a team of 70+ including PMs working under both Agile & Waterfall methodologies delivering BI/Analytics for a French Auto manufacturer account.

Significant experience working across domains of Telecom, Sales, Finance, FMCG, Automobile, Supply-Chain Management (SCM), and Customer-Care

Proven ability in starting-up/transforming technology driven business solution platforms from scratch, recommending business process improvement and transformation based on changing market dynamics and technology

Demonstrated expertise in working on projects related to Analytics, Data visualization & Reporting, Business Intelligence, Data Modelling, Data warehousing, and SQL, in compliance to client SLA parameters

Expertise in understanding of Project / Client Requirements coupled with hands-on exposure in handling all phases of Project Life Cycle. Proficient in review of deliverables prior to passage to clients and implementation of methodologies for enforcement of project/organizational standards

Adroit in identifying & mitigating risks, measuring metrics, tracking progress and submitting status reports. Efficient Team Leader & Player, combining communication, interpersonal & problem-solving skills with analytical decision making and leadership capabilities to surpass organizational objectives

2

Professional Experience

Capgemini India Mar 2011 onwards

Accomplishments:

Successfully delivered re-organization of the PSA BI account organisation from factory (technology) driven setup, to BIZ-wise set up within two months without any day of delivery disruption. Later, organized and successfully activated the BCP response for over 100 resources for Covid-19, again without any disruption to deliveries.

Earlier in Unilever (UL) account I took away complete R&D capability development/Maintenance from third party vendor, and successfully transitioned and established a new revenue stream within the UL Account.

Delivery Managed Agile development and generated significant cost savings for clients by developing & implementing factory-development, pay-as-you go model in UL Connect.

Optimized resource utilization by merging AD and AM Resource pool into single ADM Pool. Lead contributor in transitioning operations towards Devops leading to enhanced operational efficiency

Significantly enhanced account mining by doubling of Change Requests from client within one year of taking charge of operations

Earlier, headed setting up Global Command Center (GCC) from scratch at Capgemini Business Services, setting up team, IT infrastructure (hardware, network/accesses & software), organizational structure, applications & processes followed by implementing various process improvement initiatives in the Command Centre

Functioned as BI Architect, Project Manager, Team Manager, and Delivery Manager for developing Project cum FTE Model, leading to development of two separate revenue streams at separate rates, maximizing the billing.

Successfully eliminated near-shore resources by developing & maintaining productive business relationship with clients leading to growth in service from one client to 5 clients over a span of 3 years

Enhanced operational efficiency by automating service with half hour refresh rate, eliminating errors and reducing off- shore resource strength to half

Capgemini Technology Services Ltd. Dec 2015 – till date Off-Shore Delivery Manager - PSA (Peugeot) Hermes BI Program ~ Dec 2019 till Date

Led and delivered the organization change from Factory to Biz model.

The above organization change was a huge re-organization comprising on-shore and off-shore teams. The teams were previously organized technology (Factory) wise. They were re-arranged function/Domain wise for better delivery.

The re-organization had the potential to disrupt the BAU, and we planned in detail to reduce the impact. During transition at times tasks needed to be followed up to the resource level to avoid delays due to team re-distribution.

After the re-org I am heading the Support & Finance Information systems (SFIS) BIZ which comprises of support functions like Finance, HR, Accounts, and sales/maintenance support etc. The team size is 70+. The team is run with help of 12+ Domain/Project leads.

My responsibilities as the Offshore-Delivery Manager comprises of but is not limited to the following. o Leading and delivering SFIS Level initiatives.

o Leading/coordinating transversal activities.

o Point of escalation for all issues on SFIS.

o Improving situation on critical SFIS projects.

o Co-ordination between on-shore and off-shore management. o Management of organization from off-shore perspective. o Capacity management.

o Coordinate all resourcing decisions with On-shore EM/Off-shore program manager o Preparing/executing action plans on critical activities with Domain Leads. o Resource planning and procurement/Release planning with Domain leaders. o Supporting Domain leaders on issues of delivery, resource management, updation on new/changed organization/PSA delivery policies and practices. o Follow-up on VCO activities.

o Reporting out for management; leading/coordinating meetings. o Any ad-hoc support like the current BPC at the SFIS level. Delivery Manager and Scrum Master - Unilever’s R&D Capability ~ Oct 2018 till Dec. 2019 3

Took away from third party (Thorogood), and set up and operationalized the UL R&D Capability Development and maintenance teams.

Started Transitioning to DevOps from AD/AM model. Development Delivery Manager - Unilever’s Connect Program ~ Apr 2015 till Sept 2018 Accountabilities:

Spearheaded a development/maintenance team of 50+ global members involved in developing & deploying DB/BI & Analytics for Unilever Connect under the Agile development factory model

Maintain updated knowledge of the multi-function, multi-technology internal information platform developed and operated for Unilever called Connect, delivering market and finance data, information, and analytics to various UL businesses globally, to guide team members in seamlessly implementing changes and enhancements

Interact with clients for collating & evaluating requirements to align with project deliverables. Guide team members in effectively resolving issues and enhancing client satisfaction by ensuring compliance to project SLA parameters

Evaluate team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training modules

Prepare & present various status reports for the senior management team and other stakeholders to enable effective decision making

Activities:

Handling simultaneous multiple development CRs for delivery.

Effort estimation, Account mining, Budgeting, P&L, Plan development, SOW design and approval, Weekly client updates.

Architect, deliver, and integrate new upcoming requirements from client

Keeping project on schedule, Release & Change Management, resource planning deployment and release, Multiple Vendor Management, PGLS support and handover to Application Management (AM) teams for BAU support.

Escalation management, conflict management, team productivity management, multiple team coordination, and team scheduling and motivation.

Proactively delivering innovations to add value to the client.

Proactively monitor ongoing processes, to look for possible points of failure and prevent downtime.

Work actively with internal teams and external vendors to restore any disruption in service to the client

Organising monthly governance meetings with respective businesses / clients for providing performance analysis and taking feedbacks and implementing them on the deliveries.

Capgemini Business Solutions Ltd. Mar 2011 – till Nov 2014 Accountabilities:

Coordinated activities related to deployment of BI architecture for Nokia Siemens Networks as well as for a major global auto MNC client

Followed up with team members in aligning project deliverables to business requirements in compliance to project SLA parameters

Guided team members in effectively resolving critical issues with potential operational and business impact aimed at maintaining seamless operations

Participated in business and technology process improvement consultation based on analysis

Updated business status to the senior management & other stakeholders using detailed reports & presentations to enable effective decision making

BI/SLA Delivery Manager & Head Global Command Centre (GCC) ~ Mar 2011 – Nov 2014 Accountabilities:

Managed operations of the GCC- Global Command Center - a specialized reporting, business intelligence and analytics shared service offering for clients providing round the clock, online & real-time visibility of performance on contractual KPIs through live dashboards & trends, and outlier and root cause analysis (RCA) to provide actionable solutions to major GCC clients like SunPower, Sprint, Black Hawk Networks (BHN), and Nokia Siemens

Coordinated activities related to setting up Global Infra Group (Capgemini internal) BI Project for CG Infra division, defining & implementing standard KPIs for evaluating performance of IT Infrastructure Support Teams across various global-regions, technologies, countries & customers, based on business as well as operational requirements 4

VipTel, New Delhi Jan 2010 - Mar 2011

Business Intelligence Manager

Accomplishments:

Replaced dated OLAP based analytics platform with in-memory on the fly analytics platform within 3 months, making rapid management decisions possible by merging data and information from diverse technology platforms.

Instrumental in conducting detailed analysis of leads, sales, connections, billing and inventory data in collaboration with CEO as well as customer churn analysis based on business as well as operational requirements

Successfully developed sales BI infrastructure in a span of 4 months, linked sales to referrals (leads) used to detect massive sales-leakage due to fraud sales shown by Sales Teams for getting incentives Accountabilities:

Developed and deployed BI infrastructure to replace previous MSBI based BI to facilitate fast decisions required by telecom industry

Managed consolidation of technical details like SQL databases, tables, joins, views, procedures, jobs & packages, etc. in coordination with the IT team

Worked on deployment of data-model, presentation-logic and front-end in view including integration, testing & validation of SQL and view modules

Guided team members maintaining quality BI infrastructure for improving quality of sales pitches and campaigns Other Assignments

Organization Designation Duration

Honeywell International Services (HIS), Gurgaon Business Analyst Apr 2006 – Dec 2009 HCL Ltd., Noida MIS Executive Sep 2005 – Mar 2006

Wipro Ltd., New Delhi Technical Facilitator Sep 2002 – Aug 2005 CI Infosolutions Pvt. Ltd., New Delhi Programmer Web and E-Commerce Development / Team Member on E-Commerce

B2C Site Development Modules

Dec 1999 – Aug 2002

Worldscope Disclosures (I) Pvt. Ltd., Bangalore Corporate Analyst Jun 1998 – Oct 1999 STG, New Delhi Business Computing Trainer MM 1996 – MM 1998 Education

MBA (Marketing & Finance) from Aligarh Muslim University, Aligarh, UP in 1996

Bachelors in Economics, Statistics & Psychology from Aligarh Muslim University, Aligarh, UP in 1993

High School (ICSE) from Bishop Westcott Boy’s School, Ranchi in year 1987 Accreditation

Scrum Master

SAFe Agilist

Six Sigma green Belt

ITIL V4 (F)

Technical Knowhow

MS-SQL, MySQL, MS-Access

HTML & JavaScript, VBA & VBS

BI Software, Tableau, Power-BI, Qlik

Analytics Software R-Language and Python

Financial Modeling Tool Quantrix

Windows and Office-Suite including Macros, Visio

Project management tools Jira and MS-Project

Date of Birth: 12th February 1972 ~ Languages Known: English, Hindi and Urdu ~ Nationality: Indian Passport Details: K-7691075 valid till 2023 ~ References: Available on Request

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