Joy Anne Silvestre De Quiros

add34x@r.postjobfree.com

add34x@r.postjobfree.com

Mobile no.: (66482980)

To obtain position that will enable me to use my strong organizational and customer service skills, educational background and ability to work well with people.

COMPETENCIES

Productive and self motivated

Computer Literate (Microsoft Applications)

Excellent verbal and written communication skills

Effective negotiation skills

Motivated Speaker

Customer service oriented

Demonstrates professionalism and business ethics

Hardworking, friendly, energetic and dynamic

English / Filipino / Arabic

Other Skills

Driving

Stitching

Other Details

Height : 5’6”

Weight : 105 lbs

WORK EXPERIENCES:

RESTAURANT MANAGER

Café Coco Kuwait International Airport Terminal 4

New innovation from Fine dining restaurant come up with First class Coffee shop to cater our guest needs thru fast faced service. Having wide variety of Finest Coffee selection, Viennoseries, Sandwiches, Salads as well as the Well known sweets of the brand .

Bouchon Bakery Avenues Mall Phase 3 Kuwait

French Restaurant came from the Top Chef Thomas Keller was brought in Kuwait.

MH Alshaya Company

DECEMBER 5,2016- June 1, 2020

MH Alshaya Company is the leading international franchise operator for nearly 90 of the worlds most recognize retail.

Oversee Overall Operations FOH and BOH

Deliver 100% Guest Satisfaction. Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.

Monitored and trained service team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-on, and dessert efficiencies; raised individual and team results by as much as 50%.

Trained team members advancing upward into the hourly supervisor position

Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.

Provided coaching and counseling for staff as needed which developed an efficient and respectful team.

Managed the store and analyzed sales for profits and losses throughout the month.

Taught the steps of service that increased guest check averages and drove guest counts.

Exceeded company standards in achieving the highest score (100%) in NSF Food Safety Audit October 2019.

Responsible for executing In Store food safety audit and ensuring that audit plans are delivered as required by the business; support compliance with food safety regulation and Alshaya requirements.

Prepare Food Audit Action Plan and deal with enquiries to highlight risks and trends and recommend actions.

Develop and ensure implementation of the Health, Safety policies and procedures and follow up with their implementation in order to achieve the objectives.

Monitoring of all Health & Safety procedures and ensure compliance with the Store.

Train staff on Health & Safety best practice

Conduct Health & Safety risk assessments/ Quarterly Audit

Served as mentor to junior team members. Developed and rolled out new policies.

Plans financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; preparing audit scope and objectives.

Knowledge in Daily Cash Handling

System knowledge Micros / POS.

Submission of all required reports in a daily basis (Expiry Tracker,Sales Report, DSSR,

Knowledge in Gold System (Inventory, Ordering, Reception)

In charge of HRSS of the Store (Payroll)

Filing all required documents needed for Audit purposes.

Monitoring emails

Informing the staff about their Scheduled Baladiya, Trainings

Making the Schedule in a weekly basis

Preparing the Section distribution in a daily basis

Daily Briefing beginning of the shift (Informing the staff about the standing of the Sales VS Budget, SOP refresher, Push items, 86 items)

Accomplishes staff results by communicating job expectations, planning, monitoring and appraising job results, coaching and counselling, any disciplining employees, developing, coordinating, enforcing system, policies, procedures and productivity standards.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements

CATERING ASSISTANT MANAGER

June 7, 2009 – Nov 30, 2016

Lenotre Paris Kuwait

MMC Catering

One of the Finest Restaurant from Paris France brought to Kuwait by MMC Catering. Where all staff was trained to perform the exact standard service of Lenotre Paris recquired.

For Operation : Outside Catering

Report to Director and Operations Manager Banquet and Outside Catering Department

In charge of the Function given by the Director on a daily basis

Visit the location 1 week before the Function date

Check the place and ask the guest where they want to put the Buffet

List all the Equipment needed for the function ( Buffet tables, Chairs, etc)

List of all the table cloth, skirting, table napkin, needed.

Give the Stewarding Department all the Equipment’s

Give to the House Keeping Department list of Linen

On the day of the Function be in the Location early before the service set up

Assign each of the staff where is there duty that day

Brief the staff 2 hours before the start of the service

After the function make sure to it that all the equipment need to be brought back to the Stewarding Department and House keeping Department.

For Operation : Restaurant

Report to the Operation Manager & Restaurant Manager

In charge in the absence of the Restaurant Manager

Make the schedule on a weekly basis

Accomplishes staff results by communicating job expectations, planning, monitoring and appraising job results, coaching and counselling, any disciplining employees, developing, coordinating, enforcing system, policies, procedures and productivity standards.

Establishes strategic goals by gathering pertinent business, financial service and operation information, identifying and evaluating trends and options, choosing a course of action, defining objectives, evaluating outcomes.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state of the art practices participating in professional societies .

Contributes to the team effort by accomplishing related results as needed.

For Administrative duty:

Monitor emails ( Inquiry, Function order)

Make the Function Encode and send by email to other Department for information

Print the Function received for reference

Answer phone inquiry

Take the messages for the Banquet and Catering Director if he’s not around

Greet all the guest in the Reception Area

Ask if they have appointment

Assist the guest in the office with whom they have appointment

Thanks the guest when leaving

CUSTOMER SERVICE SUPERVISOR

Mercury Air Group- June 2008 to June 2009

Kuwait International Airport

Terminal 2, Subhan

Mercury Air Group is the new company handling Ground Operations (Private flight, Chartered flight) at Kuwait VIP Airport.

Understand the Aviation Procedure

Assist VIP passengers arrival or departure

Assist passengers of Private flight arrival and departure

Assist crew of Chartered and Private Flight arrival and departure

Booked the passengers service request for the airport assistance at the portal

Welcoming the First class and Business Class passengers at the Departure Lounge

Announcing the flight boarding time for departure passengers at the lounge

Assist passengers to get visa on arrival

Answer email promptly

Answer SITA Telex message the right manner

Communicate with the civil aviation w/regards to our incoming flight or departing flights

Receive payment from the captain for service rendered

Prepare voucher for the aircraft on ground

Prepare sales report at the end of the shift

Email sales report to accounting dept. after shift

Submit hard copy of sales report to Accounts office after shift

CUSTOMER SERVICE SUPERVISOR

Hala Kuwait - May 28, 2007 to May 30,2008

National Aviation Services

Airport, Kuwait

National Aviation Services is one of the companies handling the Ground Operations (Cargo services Chartered and Private Flight, Commercial Flight) at Kuwait Airport.

As a Customer Service Supervisor:

Report to the MOD – Manger on duty

Understand the Aviation Procedure

Assist VIP passengers on Commercial flight arrival or departure

Assist passengers of Private flight arrival and departure

Assist crew of the Commercial flights and Private flights and Chartered flight on departure and arrival

Booked the passengers service request for airport assistance at the Portal

Welcoming the First class and Business class passengers at the departure lounge

Announcing the flight boarding time for departure passengers at the lounge

Assist passengers to get visa on arrival

Answer email promptly

Answer SITA telex message the right manner

Communicate with the Civil Aviation with regards to our incoming flight and departure flights

Received payment from the Captain of the Aircraft for the service rendered

Prepare Voucher for the Aircraft on the ground

Prepare sales report at the end of the shift

Email sales report to Accounting department after shift

Submit hard copy of the sales report to the Accounting office after shift.

CAPTAIN

Rib-Eye Steakhouse – March 13, 2004 to May 1, 2007

Crowne Plaza Hotel

Farwaniya, Kuwait

The Crowne Plaza Hotel/Intercontinental Hotels Group is one of the largest and fastest-growing hotel chains in Kuwait. Employees are given trainings to be a reliable, strong, knowledgeable and competent worker.

As a Captain:

Reports to Manager

Make the schedule in a weekly basis approved by the Store Manager

Understands the menu

Assist the host to always make sure that someone will Welcome the guest at the Door.

Brief the staff with Specials of the Day and the 86 items.

Allocate the staff on their designated Section

Check back the guest after the Drinks and Food is served.

Attend to guest complaints and make sure they leave the Store happy and satisfied

Cash out the Assigned Cashier after the shift

Make the sales report

Send the Sales report to the Front desk together with the cash sales

Restaurant key should be kept in the Front desk in our assigned safe.

CASHIER

November 06, 2000 to March 06, 2004

Edsa Shangri-La Hotel

Mandaluyong City, Philippines

Receiving the payment

Giving the right change

Remit the sales to the General cashier after shift

Proper turn over of the cash float

Submit sales report together with the cash sales

Submit sales report thru email

SERVICE CREW

Tropical Hut Hamburger - October 17, 1997 to March 31, 1998

(Malate Branch)

Manila, Philippines

Taking order

Punching order at the POS

Cashier (receiving and giving the exact amount change)

Delivering the order

Maintaining the cleanliness of the lobby, counter, kitchen

Preparing the food order with standard manner

Maintaining the cleanliness of the food ( using hand gloves )

Sanitize hands and arms every hour

Receiving the restaurant stocks delivery

Implementing FIFO

Proper turn over of the cash float to the next shift

Proper turn over of pending orders to be deliver

Remitting cash sales to the store manager together with sales report

EDUCATIONAL BACKGROUND:

Manuel L. Quezon University

Bachelor of Science in Accountancy

Diploma: October 2000

Binangonan Catholic High School

Secondary

Diploma: March 1997

Sta. Ursula Parish School

Primary

Diploma: March 1993

PERSONAL BACKGROUND:

Date of Birth : August 03, 1980

Sex : Female

Citizenship : Filipino

Civil Status : Legally Separated

Annulment on process

Visa Stautus: Transferable

CHARACTER REFERENCES:

Jocelyn Andoque Lina Calderon

Tropical Hut Hamburger Edsa Shangri-la Hotel

Restaurant Manager General Cashier

Gerry A. Giron Tamer Dawwy

Edsa Shangri-la Hotel Crowne Plaza Hotel

Head Cashier Restaurant Manager

Batoul Bendimerand Marvin Williams

National Aviation Services Mercury Air Group

Service Manager Director of Operations

Maroun Jabbour Alexander Bitass

Lenotre Paris Kuwait Lenotre Paris Kuwait

Banquet and OSC President

Operations Manager

Stephane Guilbaud Abdullah Al Essa

MH Alshaya MH Alshaya Company

Operations Manager Area Operations Manager

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