Manager Customer Service
Resume:
SHARATH CHANDRA A V
Passport Number : T*******
Mobile : +91 - 984-***-****
E-Mail : add31w@r.postjobfree.com
LinkedIn :https://www.linkedin.com/in/sharath-chandra-
648b9615/
Skype Id : sharath.akkanapragada
Best time to call : Anytime
Personal Details
Gender : Male
Nationality : Indian
Marital Status : Married
Date of Birth : 11th July 1979
Address : Flat 403, IV Floor, APS Alpine, H.No: 6-2-129/1, New Bhoiguda, PR Nagar,
Secunderabad - 03, Telangana, India,
MANAGER CUSTOMER SERVICE MANAGER RAMP OPERATIONS MANAGER
Seeking a suitable position in Client Relationship Management to utilize skills and abilities in Aviation, Hospitality, and Travel Sector
SUMMARY
An enthusiastic customer service professional with 16+ years experience in Airline Operations, Administration and Hospitality Management
Extensively worked in Checking-in passengers, baggage makeup area, security hold area, boarding hall, ramp operations & baggage breakup area for smooth flight operations
Skilled at interacting with passengers from different parts of the world to develop bonding and trust
Acumen in managing operational issues, resolving bottlenecks and achieving desired objectives
In-depth working knowledge of standards of various airlines and Hospitality compliance
Good at Coordinating with Air Traffic Control (ATC), Operations Control Centre (OCC), Flight Dispatch and Meteorological Department for Flight Operations
Expertise in managing customer grievances and driving business through various promotional activities
Excellent services with analytic skills, confident and competent in handling difficult situations
SKILL SET
Operations Management
Strategic Planning
Airport Management
Team Management
Check In & Check Out
Inventory Management
Travel & Ticketing Management
Passenger Management
Time Management
EDUCATION
Masters in Business Administration (Customer Care)from Periyar University, India - 2013
CERTIFICATION
Completed Load & Trim for Airbus – 320 & ATR 72-300 approved by DGCA
Completed Training in DGR
Completed Safety Trainings
Noteworthy ACCOMPLISHMENTS
Independently managed staff to execute tasks in Check In counters, baggage makeup area, security hold area, boarding hall, ramp operations & baggage breakup area for smooth flight operations.
Coordinated with Air Traffic Control (ATC), Operations Control Centre (OCC), Flight Dispatch and Meteorological Department for Flight Operations
Trained in line of communication and response in the event of any Emergency and Crisis situation such as Bomb Threat, Medical Emergency, Aircraft Crash, and Aircraft Hijack
Handled and escorted VIP movements in co-ordination with the Head office
Prepared Load & Trim, Weight & Balance Sheet for Boeing 737-800 and Airbus A320-200 Series Aircraft
WORK EXPERIENCE
December 2019 – Till Date Hyderabad, India
Position – Duty Manager (Vistara)
Key Responsibilities
Laisoning with all Departments like, Airport Authority, GHA and GSE.
Taking care of Operations, Customer Handling
Staff Welfare
September 2018 – April 2019 Phuket, Thailand
Last Position was - Airport Manager at Phuket International Airport, Thailand (IndiGo)
Key Responsibilities
Laisoning with all Departments like, Airport Authority, Immigration, Customs, GHA and GSE.
Taking care of station performance
Taking care of Immigration / Customs activities
Staff Welfare
September 2006 – September 2018 IndiGo Hyderabad, India
Assistant Manager - Ramp
Key Responsibilities
Involved in conducting preflight briefings to executives on details of the flight before starting shift
Managing Check in Counters, Baggage Makeup Area, Security Hold Area, Boarding Hall, Ramp Operations & Baggage Breakup area for smooth Flight operations
Cooperating with Air Traffic Control (ATC), Operations Control Centre (OCC), Flight Dispatch and Meteorological Department for Flight operations
Preparing Load & Trim Weight and Balance Sheet for Airbus A320 – 200 series Aircraft
Checking flight status in departure control system (DCS) with the Schedule, for any changes in scheduled time of departure (STD)
Ensuring Passengers Name List (PNL) received on time before opening of flight
Handling Chartered, Delayed, and Diverted & Cancelled flights
Preparing the Monthly Roster & Daily Duty Allocation Roster ensuring required staff is available and monitoring Airport Operations on a round the clock basis
Monitoring the station performance as per company requirement compliance to prescribed standards and Handling VIP movements in coordination with the Head Office
Ensuring optimum utilization of resources in order to maintain KPI’s (Key Performance Indicators) set by the management
Updating the senior management in the event of any Emergency and Crisis situation such as Bomb Threat, Medical Emergency, Aircraft Crash, Aircraft Hijack
Generating various periodical reports and present to head office for timely review
Dec 2005 - Sep 2006 KINGFISHER AIRLINES,HYDERABAD, India
Duty Manager
Key Responsibilities
Supervised Check in Counters, Baggage Makeup area, Security Hold Area, Boarding Hall, Ramp Operations & Baggage Breakup Area for Smooth Flight Operations
Handled Chartered, Delayed, Diverted and Cancelled flights
Ensured correct passengers are checked-in to the right destination before handing over the boarding pass
Instructed customers on handling baggage to protect them from loss, theft and damage
Monitored accepted size and limitation guidelines for carrying baggage on flight
Charge any excess baggage and direct them to the excess baggage payment counter for payment
Prepared the Monthly Roster & Daily Duty Allocation Roster
Monitored smooth functioning of Airport Operations on a round the clock basis.
Handled VIP movements in coordination with the Head Office.
Monitored monthly maintenance of resources to focus on effective functioning.
Generated various periodical reports and present to head office for timely review.
Aug 2004 - Dec 2005 AIR DECCAN (Kingfisher Red), Hyderabad, India
Commercial Executive
Key Responsibilities
Handled booking of Airline tickets through Online Reservation System
Greet the guests on arrival and answer the queries related to flight
Supervised the processes of reservation, ticketing, passenger queries and cancellations
Executed assigned tasks at check in counters Baggage Makeup Area, Security Hold Area, Boarding Hall, Ramp Operations & Baggage Breakup Area for smooth Flight Operations.
Supported the customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
Generated shift reports and present to Airport Manager
Aug 2002 - Jul 2004 CENTRAL INSTITUTE OF ENGLISH & FOREIGN LANGUAGES (CIEFL), Hyderabad)
Role - In-Charge (Hospitality Coordinator)
Key Responsibilities
Co-ordinated with Ministry of External Affairs regarding foreign students
Ensured that the on-campus foreign students hospitality
Communicated with new foreign student and responded to their queries via email/telephonic conversations
Arranged domestic tours to the foreign students as instructed by campus management
Ensured the safety of the foreign students
AVAILABILITY
Planning to relocate immediate
Posses no bond with current employer
LANGUAGE SKILLS
Fluent in English
Fluent in Hindi
Fluent in Telugu
References: available upon request
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