VY T. DANG

714-***-**** add31v@r.postjobfree.com

***** ****** ******, ****** *****, CA, 92843

EDUCATION

University of California Santa Cruz, CA • August 2019 Bachelor of Arts: Economics

Bachelor of Arts: Biology

SKILLS

• Conference Programmer

• Stata: Software for statistics and data science

• Advanced Microsoft Programs & Google Suite Apps

PROFESSIONAL WORK EXPERIENCE

Irvine Company – Quail Hill Apartment Community – Leasing Administrator Irvine, CA • September 2019 – May 2020

• Provide excellent customer service experience for tours, move-ins and front office resident services.

• Practice Other-Centered-Sales daily to promote exceptional experiences and positive interactions with all prospects.

• Organize calendars and multiple trackers to improve efficiency and ensure thoroughness of daily sales operations.

• Prepare move-in materials and perform pre-move-in inspections that exceeds ICAC standards.

• Work collaboratively with team members to increase KPI scores, occupancy over 96% and decrease operation costs by 2%.

UCSC – Conference Services – Senior Coordination & Administrative Assistant Santa Cruz, CA • May 2017 – September 2019

• Assisted coordination of over 100 conference groups and 10,000 conferees throughout the summer by serving as direct liaison between valuable customers, such as John Hopkins University, COSMOS, and Nike Sport Camps to resolve problems and provide exceptional customer service generating up to $4 million in revenue annually.

• Recruited highly qualified applicants to enhance the Conference Services team and overall success of the business.

• Supervised and improved training of coordination and conference assistants to maximize business operations.

• Organized and adjusted rooming lists for complex conferences with groups sizes ranging from 50 to 500+ attendees.

• Reconciled over 100 financial billing accounts for billing and auditing purposes. IHSS – Human Services Department – Care Provider

Santa Cruz, CA • September 2018 – September 2019

• Improve and enhance recipient’s life through effective and compassionate care.

• Transformed client’s daily hygiene, including dental and mouth care, bath functions and hair care to help them look and feel healthier.

• Influence the planning and cooking of nutritious meals to better meet client’s health goals. UCSC – Hospitality – Marketing Student Supervisor

Santa Cruz, CA • May 2017 – November 2018

• Coordinated schedules and timelines for quarterly food tastings, holiday buffets, chef demos, and special events.

• Designed monthly event newsletter and graphics creation for effective merchandising which increased restaurant recognition in the UCSC community.

• Supervised and trained team members in accordance with company policies and procedures to enhance and promote a safe work environment.

LEADERSHIP EXPERIENCE

Kappa Gamma Delta – President June 2018 – June 2019

• Oversaw operations within an organization of 14 Executive Board officers and 35 active members.

• Implemented the use of Trello to boost efficiency in communication and collaboration within the organization.

• Mentored Executive Board officers in professional development, coordination of events and conflict resolution.

• Conserved spending and restricted budgets in programs and events to sustain financial stability of accounts and assets.

• Restructured professional standards to well represent the organization and improved positive presence in the community.