israel figueroa

[**** Buttonbush Cir. Lakeland FL, 33811 863-***-**** add30u@r.postjobfree.com]

HIGH SCHOOL DIPLOMA 2006 MULBERRY SENIOR HIGH SCHOOL

Graduated with 3.96 GPA graduating with honors

Earned medals in Math, AP Art History and AP History

BA 2011 UNIVERSIDAD DEL TURABO CAGUAS, PR

· Criminology with forensic applications

· Behavioral Psychology: studies the behavior of the human mind.

· Work for the campus store and radio station, worked in the library and printing facility.

Skills & Abilities

Knowledgeable in Microsoft word, excel, power point, outlook, detail oriented excellent research skills, leadership skills, customer service oriented and I’m bilingual, forklift certified and trained on stand up, sit down and order picker. Sap, power lift, blending and distillation. knowledgeable of analytical instrumentation and wet chemistry techniques. Ability to conduct tests that include the use of microbiological techniques, and titration, densitometer, refractometer, pH meter, and colorimeter equipment. Prefer familiarity with GMPs, GLPs, ISO Standards, and regulatory requirements for food safety.

Experience

Firmenich Fragrance & Flavors jun2016 until present

Distillation Operator/ Blender/ Formulation Technician/ QC sample Analyst

Distillation Operator: Purification operator Operates batch or continuous still to separate intermediate products or impurities from flavor compounds: Charges still and starts flow of flavor compound through still units. Turns control valves and observe recording instruments and gauges to attain temperatures, material flow rate, pressure, or vacuum specified for distillation of designated product. May also compute variances between laboratory analysis and product specifications, using prescribed formula to determine temperature and flow-rate adjustments. Observe gauges or use measuring rod to verify quantities of chemical materials in feed and hold tanks of still unit. Direct activities of helpers. Operate department pumps, filters, scales and computer systems in order to accurately and properly blend chemicals in a precise manner to create flavor product. Verify age and quality of all materials used in a formula. Utilize a computer to obtain detailed formula information and availability of raw materials, post batches, check inventory and print labels. Ensure understanding of all safety, quality and operational procedures, in order to utilize tools, equipment, electronic/computer systems in compounding and container filling. Ensure proper ventilation is utilized when blending raw materials/chemicals or when packing product. Follow production, safety and quality procedures to verify and record information during compounding and container filling. Ensure understanding of Quality Control requirements for sampling and product testing. Ensure safe operation of forklift and all drum handling equipment. Maintain work area in a clean and neat manner and in accordance with GMP. Perform the duties of the order filler as required. Ensure the proper use of Personal Protective Equipment at all times. Ensure safe operation of forklift and all drum handling equipment. Perform other duties as assigned. Responsible for maintaining quality logs for all industrial processes, responsible for daily quality checks on each phase of the manufacturing process. Performed quality assurance activities such as process analysis, and quality auditing, benchmarking, and design of experiments. Created simple reports/queries, Reviewed and updated quality checklists Ensured deliverables satisfied requirement specifications defined by scope, all test done are on pre-finished to finished citrus material used in lean manufacture. Knowledgeable of analytical instrumentation and wet chemistry techniques. Able to conduct tests that include the use of microbiological techniques, and titration, densitometer, refractometer, pH meter, and colorimeter equipment. Prefer familiarity with GMPs, GLPs, ISO Standards, and regulatory requirements for food safety.

THE HOME DEPOT ORDER FULFILLMENT AND DELIVERIES NOV2015 –JUN 2016

Associates in store Customer Service/Delivery positions are responsible for ensuring an outstanding customer order fulfillment experience. Direct customer interaction is frequently required for these positions, which are often the first and/or last impression presented to the customer. Whether directing customers to store departments or merchandise, answering customer questions on product order status, or delivering products directly to a customer s home, these positions play a critical role in ensuring the highest level of customer satisfaction. Also trained and certified on sit down fork lift, stand up reach fork lift and stand up order picker. In charge of delivering good in the Home Depot pro truck. Execute all steps of the order fulfillment process within the store. Scheduling/Prioritizing all deliveries for the store and communicating any availability and/or limitations to fellow Associates so that the best possible service is maintained by setting realistic expectations. Answering questions about merchandise knowledge for the Customer s level of expertise. Pulling items from shelves and transporting to appropriate areas. Gathering the product mix to fill orders in a timely manner. Maneuvering large bundles of merchandise throughout store on sit down fork lift, stand up reach fork lift and stand up order picker. Creating space for delivery orders and will calls until they are moved out of the store.

BILINGUAL CUSTOMER SERVICES AGENT CVC/ QUALITY ASSURANCE GC SERVICES 2014-2016

Credit screening for new services order ranging from residential, wireless and business accounts, by debt recovery for new or existing customers, processing changes on customers’ existing accounts and services, credit screening is the first line of defense to reduce, locate and help prevent potential fraud by verifying identities of customer by requesting valid government issued id or by other verification processes, collect on unpaid debts, past due balances and provide general customer services. As a quality assurance specialist I was responsible for completing multiple tasks form reviewing calls, scoring calls, providing audits on payments, reviewing faxes, making sure all process are followed, also would help in training of new hire and current staff by coming up with training procedures and coming up with cross training to tenured staff.

BILINGUAL CUSTOMER SERVICES AGENT/TEAR 1 SUPERVISOR FOR ON CALL SUPPORT SYKES ENTERPRISES 2013-2014

I would help our customers with broad range of services from payment history, providing copies of balances sending out new card when requested, work with ach transfers and synchronization of our customer’s cards. Following provided Citi financial guide lines and regulations. As escalations tear 1 supervisor I aided customer who wanted a second opinion on the work previously done on their account by our normal agents providing help with fraud process and card disputes while providing a high level of customer services. Also i would aid our agents by answering questions regarding policy updates and system issues also providing tips on deescalating call when customers are irate to make sure all of our customer’s standards are met.

MATERIALS HANDLER/ MACHINE OPERATOR G-TECH PRITING 2012-2013

Material handler is the movement, storage, control and protection of material goods and products throughout the manufacturing process also the distribution consumption and disposal of materials. Always implementing safety measures to ensure the all standards and safety measures are kept by using all types of mechanical equipment, computer and operating systems. G-tech printing is the leading manufacture of scratch of lottery, that distributes domestics and international products, aiding in the breakdown of packaging and distribution. I was in charge of the folder a machine folds and perforates the scratch off, with this comes the cleaning, mechanical upkeep of the folder also setting up the instrument to fold, cut and perforate the paper product.

FINANCIAL SERVICES REPRESENTATIVE/ FLOOR SUPERVISOR/QUALITY ASSURANCE T-MOBILE 2009-2012

As a financial service agent I helped customers with a broad range of services, from payment options providing due dates providing the customers with payment arrangement so that customer could bring their accounts up to date. Provided excellent customer services to make sure all our customers’ needs are met; my aim was to always provide excellent customer services and to promote this idea throughout the organization I work for. As a floor supervisor I had under my wing a group that could range from 15 to 20 agents, I provided weekly progress reports and provide coaching to my agents on how to better a process or bring the up to date with new changes in the policies of the company, also in providing a great work environment where everyone feels welcome and comfortable so that everyone could do their job and with a smile on their faces.

STORE MANAGER/ SANDWICH ARTIST SUBWAY HUMACAO, PR 2007-2009

A store manager ensures that the restaurant operates efficiently and profitable while maintaining the company ethos. They must coordinate a variety of activities, to keep the work force motivated to provide excellent customer care. Within the duties of a manager comes recruiting, keeping the current employees up to date on changes in procedures, new items and providing training. As a sandwich artist I aided the staff when services levels were in high volume to help with productivity and helping the company grow financially by coming up with promotions and deals.

WAREHOUSE ASSNT MANAGER RALPH FOOD SERVICES HUMACAO, PR 2006-2007

Warehouse managers are vital part of the supply chain process. They oversee the storage and transporting of food products, dairy, and bread. I was the team leader for the night shift crew who would load and unload using forklift electric pallet jacks to move produce and other cold storage items to the ware house and stores, also provide training for new hire. Transported food products from one store to another to help in the supply to customers, vendors and company employees.