Kathleen E. Gagnon

**** ******* *****

Colorado Springs, Colorado 80910

719-***-****

719-***-**** Home

add2xt@r.postjobfree.com

First Source LLC-Savvy Sherpa Contract

Colorado Springs, CO.

**/** - 07/19

Continuous Glucose Monitoring Coach

A coach for continuous glucose monitoring research. Recruiter,Nurse scheduler. Customer service skills with commendable soft communicating skills. Tier one tech support for various applications and equipment. Intermediate skills with Microsoft office suite.

Alorica-Verizon contract

Colorado Springs, CO.

06/17-10/17 (part Time)

Customer Service

General customer service responsibilities, Processed billing inquiries. Excellent customer service skills. As a customer service representative, being able to cross sell and or up-sell products, services and insurance products.

Premiere Global Conferencing

Colorado Springs, CO

12/2006 to 08/2007

Product Support Specialist

The Product Support Specialist provides first tier technical support to customers for conferencing products and services. The Specialist analyzes and resolves reported issues through customer interactions according to protocols and prioritization and escalates to resolver groups as necessary. The Product Support Specialist documents and logs all pertinent information into our ticketing system.

Wide Open West

Colorado Springs, CO

05/2006 to 09/2006

Customer Service Representative

Customer service, Tier one Technical Support, Billing advisor for Video, Telephony and High speed data. Counseled customers on billing procedures and problems, assigned and provided troubleshooting for customers. Proficient in CGS software and Soft Phone skills.

Western United-AAA Insurance

Colorado Springs, CO

02/2005 to 09/2005

Underwriting Service Specialist

Underwriting service specialist. Processed endorsements for auto insurance policies. Extensive customer service and problem resolution responsibilities. Counseled customers on billing procedures and problems. Trained new hires on company procedures, practices and software. Provided customers with policy quotes and quotes for policy changes or amendments.

Kemtah - Hewlett Packard

Albuquerque, NM

11/2004 to 02/2005

WFM router

General customer services duties. Trained new hires on systems and procedures. Routed hardware cases to appropriate sub-contractors, certified engineers or Badge on-site technicians.

Kathleen E. Gagnon

1707 Olympic Drive

Colorado Springs, Colorado 80910

719-***-**** Cell

719-***-**** Home

add2xt@r.postjobfree.com

ICT Group/Virgin Mobile

Colorado Springs, CO

12/2003 to 03/2004 (Seasonal Employee)

Central Intelligence Advisor

Programmed cell phones. Cross=sold multiple types of accessories. Assisted in billing procedures. Activated accounts. Set up investigations for misapplied funds.

California Casualty

Colorado Springs, CO

01/2001 to 10/2003

Customer Service Representative

Counseled customers on billing issues. Processed policy endorsements. Monitored multiple policies for accuracy and completeness. Extensive customer service skills and problem resolution responsibilities. Provided optimal customer service while educating and counseling customers on their home, auto, boat, motorcycle, flood, earthquake, and umbrella insurance policies.

Grainger Industrial Supply

Colorado Springs, CO

06/2000 to 11/2000 (Part Time position)

Customer Sales Associate

Provided direction and assistance to customers. Identified problems, diagnosed causes and determined corrective actions. significant cross-selling of products. Responsible for incoming calls from customers, processed faxed orders, created new accounts. Trained customers, in person, over the phone or via email on how to set up business accounts and how to navigate them online.

Fleet National Bank

Colorado Springs, CO

01/1998 - 05/2000

Senior Customer Service Representative

Received approximately 120+ calls per day. Processed balance transfers, answered various questions in reference to client's accounts. Assisted customers in proper procedures on how to dispute erroneous or fraudulent charges. Received most valuable team player and received most complimented by customer's award. Assisted in team activities, trained up to 30 new hires in an instructor led environment. Mentored fellow co-workers side-by-side with increasing or bettering company required stats.

Education:

Colorado State Property and Casualty Insurance Licensure

Arizona Institute of Business Technology (Diploma in word processing and Associates in Accounting) Phoenix, AZ

Carlos Valenzuela Academy (Arizona State Cosmetology License) Phoenix, AZ

Trevor G. Browne High School (General Education Diploma) Phoenix, AZ

Awards:

Collaboration award AAA May 2005

Bright Idea award California Casualty Sept 2002

Most received compliments award and MVP Fleet National Bank Jan 2000

Kathleen E. Gagnon

5951 Grover Drive

Colorado Springs, Colorado 80923

719-***-**** Cell

719-***-**** Home

add2xt@r.postjobfree.com

References:

1.Marc A. Velez (16 years) – Cheyenne Mountain Reentry Center Programs Counselor 719-***-****

2.Denise Duenas (10 years) - Safeway Food and Drug Department Manager 719-***-****

3.Danielle E. Lawry (10 years) – ADOC Az juvenile corrections officer 480-***-****

4.Alicia Ronas (12 years) – Fleet National Bank Dept assistant manager 719-***-****

5.Sarah Heller (10 years) – Nation wise fire protection Administrative Manager 702-***-****

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