Customer Service Personal

Curriculum Vitae

Male Mabirizi Ronald

Dubai UAE

Mobile: +971*********

Email: add2ty@r.postjobfree.com

PERSONAL DETAILS:

Nationality : Uganda

Sex : Male

Visa Status : Cancelled Visa

PROFESIONAL PROFILE

A hospitable, presentable and outgoing Waiter/Host offering extensive knowledge of hospitality, suggestive and up-selling on the menu, bartending, and superior customer service. Possesses a high standard of personal appearance and hygiene. Always focused on making sure that every guest is served to the highest possible satisfaction by having a polite and professional attitude towards all kinds of customers. Constantly working hard to ensure that guest expectations are met and that the have a legendary experience.

I naturally enjoy talking to people and am organized and independent professional offering more than 4 years’ experience in the restaurant service, good at overseeing the smooth running of a busy dining area, and with strong time management skills and ability to learn new tasks quickly and work as a strong team player

CAREER OBJECTIVE

Experience will greatly enhance customer satisfaction, organizational success and my own personal growth would pursue my objective with total zeal, enthusiasm and involvement keeping ethics, welfare, values and excellence as guiding factors.

WORK EXPERIENCE

Campany: Texas Road house Yas Mall (Alshaya L.L.C. ) UAE

Deira City Centre mall

Dubai Mall( apparently)

Position : Waiter and Host

Date : 2014- To date

Company : Hotel Africana- Kampala

Position : Waiter and bartender

Date : 2010 – 2013

Company : Queen’s Restaurant

Position : Waiter

Date : 2007-2009

Duties & responsibilities

Showing the customers to their seats. This includes selecting a table that can accommodate the size of the party in a section of the restaurant of which they approve.

Explaining any changes in the menu to the customer, as well as describe the specials of the day. Also describe each menu item in greater detail and respond to questions about ingredients.

Knowledge of most of the food and beverages served, as well as an ability to pick out items suitable to different palates.

Writing down the table's order and relays the details to the kitchen.

Asking for legal identification proving that legally imbibe alcohol should be served. If a customer who appears underage orders a drink,

Partway through the meal, checking on the table to make sure that the diners have received everything that they ordered, to inquire if they need anything else, and to ensure that they are enjoying themselves.

At the end of the meal, preparing an itemized bill for the diners. After they have presented payment, processing it, including offering change and a receipt

EDUCATIONAL QUAFICATIONS:

Lubiri Secondary School: 2001-2004

Uganda Certificate of Education

Light Secondary and vocational School: 2005-2006:

Uganda Advanced Certificate of Education

Diploma in hospitality-.YMCA: 2007-2009:

KEY SKILLS

Am Quick and Flexible

Great customer service skills

Excellent problem solving skills

Excellent organizational and detail-oriented skills

Great skills of good team player

Excellent communication skills

Customer service Training

LANGUAGE SKILL:

English Fluent

Swahili Fluent

Luganda Fluent

HOBBIES:

Making friends

Listening to Music

Traveling

Games

Swimming

Gym- health & ffitness

Contact this candidate