Customer Service Management

MOHAMMED FAZIL

: 055-***-**** : add2tk@r.postjobfree.com

LinkedIn Profile:http://ae.linkedin.com/in/fazilmohammedap 1 Curriculum Vitae – Mohammed Fazil AP

CAREER OBJECTIVE:

A highly motivated, confident, administrative professional with exceptional 11 years of experience providing thorough and skillful administrative support. Self-starter with exceptional interpersonal, multi- tasking and organizational skills. Able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing with customers and management. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve team goals. Expertise in calendar management, meeting coordination, travel managements, greeting customers, answering phone calls, maintaining records on paper and over the electronic systems, draft communications and coordinate with internal departments. CAREER ACHIEVEMENTS:

Awarded Staff Perfomer from management during different time period.

Created & implemented macros, pivot tables helps to reduce reports generating time.

Implemented for team meetings with in department help to build good team work and harmony in the department.

Performing the responsibilities of Supervisor and managing the team in the absence of supervisor. PROFESSIONAL STRENGTH:

Calendar Management.

Time Management.

Customer Service.

Office Systems and Procedures.

Negotiation Skills.

Organizing / File Maintenance.

Travel & Event Planning.

Data Analysis.

Expense Account Preparation.

Coordination & Liaising.

Operations Management.

Foreign Language skills.

LINGUIST SKILLS:

English(Fluent), Hindi (Fluent), Malayalam (Fluent) & Arabic (Beginner). WORK EXPERIENCE: TOTAL 11 YEAR EXPERIENCE

To support day to day Terminal Operational activities of generating & finalizing reports & providing statistical information while ensuring that the required reports are extracted, consolidated, analysed and forwarded to the relevant stakeholders in the required formats and are answerable to queries from internal departments in a timely manner in line with Terminal policies & procedures. To be single point of contact for all vessel related queries.

To provide comprehensive performance analysis of company employee & contractual labour to Operations Management & People's Dept., and setting the KPI framework for assessment & development of Employee performance & efficiency that assist in strategic decision making in line with Terminal Objectives.

Ensure and analyse that data security & integrity is in place always, namely that confidential information should never be shared with people outside the port and agents should never be offered any competitive data.

On the front line meeting, greeting and serving customers, resolving disputes and customer complaints, providing information by verifying understanding of requests,advice, knowledge offering assistance and guidance to customers.

DP WORLD, DUBAI, UNITED ARAB EMIRATES.

July-2012 – To present – Reports & Statistics - Operations Management MOHAMMED FAZIL

: 055-***-**** : add2tk@r.postjobfree.com

LinkedIn Profile:http://ae.linkedin.com/in/fazilmohammedap 2 Curriculum Vitae – Mohammed Fazil AP

SWISSBORING OVERSEAS PILING CORP.LTD, TREVI GROUP, UAE. May-2008 – July 2012 – Secretary

Preparing general correspondence, letters, and memorandums, meeting minutes, reports, schedules, purchase orders and other materials from rough draft, copy, marginal notes or verbal instruction.

Arrange and schedule necessary arrangements for meetings, conferences and arrange travel Arrangements.

Handled the tasks of receiving and processing information in an accurate and efficient manner. Responsible for maintaining filing systems as well as proper management of maintenance systems. Maintained documents of the company in accordance with the procedures of established publication department.

Assigned the tasks of preparing records, distributing documents and keeping files by using paper-based and electronic systems.

Facilitated and monitored circulation of documents for authorized signatures.

Collected and disbursed money did basic bookkeeping & maintain financial transactions for office funds. Preparing, inspecting and maintain bills payable and receivable statements. Maintain day-to-day transactions disbursed weekly allowances to staff and reconciling them. AL HIND TOURS & TRAVELS, KERALA, INDIA.

March 2007 – May 2008 – Travel Consultant & Accountant.

Responsible for handling Corporate Clients for Domestic Travel Inquiry, Working knowledge in CRS

(GALILEO) Responsible for booking hotel reservations and managing customers’ package specifications. Performing duties of Cashier, Maintaining cash receipts & payment vouchers, Issuing & maintaining cheques for all branches.

EDUCATIONAL QUALIFICATIONS:

Bachelor of Business Administration, Kannur University, Kerala, INDIA.

Higher Secondary Certification, State Board of School Examination, Kerala, INDIA. PROFESSIONAL QUALIFICATIONS:

Diploma in IATA-UFTAA FOUNDATION Course& EBT Course, Montreal, Canada.

Diploma in AIRPORT MANAGEMENT Course, SATM Kochi INDIA.

Foundation Course – Certified Proffesional Trade & Logistics, Dubai Trade, Dubai, UAE.

Excel Macros: The Programming Way,ExecuTrain,Dubai,UAE.(Sep 16-17,2015). DECLARATION:

I hereby declare that the information provided is true to the best of my knowledge. Date :03/12/2019 Mohammed Fazil Ap.

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