Desktop Support Customer Service

MAHAA THEVAMURALY

** *** ***** ********, *******, Ontario M1P 4E3

647-***-**** ■ add2rr@r.postjobfree.com

Accomplished and goal driven Network Technician with solid experience in utilizing technical knowledge to provide support and troubleshooting techniques to clients, exceptional skills in providing high level of customer service in a fast paced client driven environment, work collaboratively with people across the organization, self-motivated to learn and acquire new skills.

SUMMARY OF QUALIFICATIONS

Computer Networking and Technical Support Diploma

Strong knowledge of policies and procedures related to the database, security, performance, reliability, and integrity of all data, audits database usage, and devises

Knowledge of HTML,CSS, Microsoft Windows operating system, TCP/IP and related Services-DHCP/DNS/WINS, HTML, MYSQL.

Ability to understand Network topology and diagnose base level network issues

Adaptable and flexible to work in a challenging environment

Ability to work in a team environment and independently with minimum supervision

Excellent interpersonal, written and verbal communication skills; able to interact with people with diverse cultural background

RELEVANT SKILLS & EXPERIENCE

IT Technical Support Services

Administering, installing and upgrading and helping in troubleshooting of software related personal computer problems for users

Performing and implementing the system maintenance

Analyzing and reconciling reports for submission

Preparing and updating Technical Support process documents, managing network connection, wireless

Providing remote desktop support using Remote Desktop Protocol and Team Viewer

Providing immediate support to users and responding by identifying problems; researching answers; guiding client through corrective steps

Ensuring report tables and listings accurately reflect data within a database

Evaluating and installing computer hardware, networking software, operating system software and software applications for the users

Providing timely and accurate hardware and software support

Reviewing validation output and performed specified manual checks on the data for accuracy

Improving system performance by identifying problems; recommending changes and conducting ongoing maintenance on end users computers IT equipment

Client Service/Communication

Handling clients’ inquiries as per organizational norms

Addressing client’s doubts in the most effective way by presenting effective solutions

Providing information on products and services in a professional manner

Work according to the guidelines and regulations of the organization to provide updated information to the clients

Providing in-person, phone and e-mail technical support to end-users for hardware and software problems

Managing file and folder permissions

Assisting with system maintenance, upgrades, printers and scanning equipment setup and performed troubleshooting as required

Providing remote desktop support using Remote Desktop Protocol and Team Viewer

Adding and removing users in active director windows server, Microsoft exchange email Support and office 365

MAHAA THEVAMURALY 647-***-**** PAGE 2

EDUCATION

Diploma in Computer Networking and Technical Support 2015

Seneca College of Applied Arts & Technology

Courses included:

Applied Professional Communication and Business Report Writing

PC Hardware, Data Communications 1&2, which covers Cisco communication

Network diagnostics and design

Technical support for network administrators

Introduction to Database Administration

AS400, Windows Server OS 2008 and 2012

EXPERIENCE

Cook, Boston Pizza, Toronto, ON 2019-Present

Kitchen Manager, Boston Pizza, Markham, ON 2017-2019

Kitchen Supervisor, Boston Pizza, Toronto, ON 2008-2017

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