Call center agent

Desiree May Villarosa Patacsil

MRB Condo. Bldg P Unit 201

Brgy.Ususan C-5 Road

Taguig City, Philippines

Objective

Searching for a Call Center position to use verbal, written communication and problem resolution skills for the benefit of the company.

Personal Data

Email address: ***************@*****.***

Contact no.: 092********

Gender: Female

Date of Birth: May 12, 1991

Place of Birth: Nancamaliran West, Urdaneta City

Civil Status: Single

Nationality: Filipino

Height: 5 ft.

Weight: 55 kg

Religion: Roman Catholic

Education

Primary: Kapt. Eddie T. Reyes Memorial Elementary School

(Phase 2 Pinagsama Village Taguig City)

2002-2003

Secondary: Western Bicutan National High School

(EP housing, Taguig City)

2006-2007

Tertiary: The Fisher Valley College

Course: Graduate in 2yrs. Nursing aid

(5-M Quezon St. Hagonoy Taguig City)

2008-2009

STI Global City

Course: 2nd yr level BS Nursing

(STI Academic Center University Parkway Drive Bonifacio Global City)

2009 - 2012

Seminars Attended

MENTAL HEALTH EDUCATION PROGRAM

(Metro Psych Facility Pasig City)

Nov.11-12, 2008

BASIC LIFE SUPPORT, CPR for Health Care Provider

(Pasay City Red Cross Training Center)

Nov.24-25, 2008

STANDARD FIRST AID TRAINING

(Pasay City Red Cross Training Center)

Nov.26-29, 2008

Working Experience

TSD GLOBAL

(McKinley hill, Fort Bonifacio Global City)

February – June 2017

As Outbound sales representative

INTELENET GLOBAL SERVICES

(Mckinley West, Fort Bonifacio Global City)

August 2017 – November 2018

As Phone Banker

C3 CUSTOMER CONTACT CHANNEL

(Bonifacio Global City)

November 2018 – January 2019

As Healthcare CSR

TELUS INTERNATIONAL PHILIPPINES

(Market-Market, Bonifacio Global City)

January 2019 – present

As Billing/Sales Customer Representative

Summary of Skills

Proficient in orally and written communication.

Able to work as a team.

Proficient in MS Word and power point.

Average typing speed 30-50 wpm

Highly organized, flexible and reliable

Character Reference

MARICAR YUGA

– Call Center Agent/+639*********

PAULA KATRINA PASION

– Team Leader/+639*********

KIM ANTOINETTE GABRIEL

– Team Leader/+639*********

I hereby declare that the information furnished above is true to the best of my knowledge.

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