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Manager Customer Service

Location:
Cairo, Cairo Governorate, Egypt
Posted:
June 24, 2020

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Resume:

Adel El-Sayed Mohamed Touba

Address: ** ***** ******** – 32nd project, El-Katameya, New Cairo

E-mail: add2qr@r.postjobfree.com

Mobile: 011********

A results driven, motivated and resourceful Manager, with a proven ability to develop and strengthen management teams in order to achieve the business goals. Possessing excellent communication skills and able to establish sustainable and profitable relationships with internal/external customers, Seeking a managerial position within the HR field in a progressive organization, where I can develop my skills & utilize my knowledge targeting personal as well as organizational goals achievement. Education:

MBA, 2016 Faculty of Commerce, Banha University

HR Diploma, 2010 Faculty of Commerce, Cairo University

B.Sc. Business Administration, 2002, Faculty of Commerce, Cairo University

Recent Career Development

HR Manager at Al-Suhagy Food Industries Dec. 2016 till Now

- Maintain and enhance the organization's human resources utilization by implementing an adequate human resources policies, programs, and practices.

- Job description and requirements update required for working cycles optimization

- Establishing a recruiting, testing, and interview programs; counseling managers on candidate selection, conducting and analyzing exit interviews, and recommending changes.

- Recommend and, conduct required orientation and training programs

- prepare required benefits programs by studying and assessing benefit needs and trends;; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts

- Ensure legal compliance by monitoring and implementing applicable human resource requirements.

- Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.

- Maintain historical human resource records by designing a retrieval system; keeping past and current records.

- Review and implement Performance Management process and guidelines periodically to incorporate changes.

- Audit staff performance agreements on planning, assessment and review to ascertain adherence to PMS standards and principles.

- Analyze staff performance reports to ascertain areas for support in improving performance.

- Review performance report and submit to compensation and benefits to facilitate payment of performance bonuses.

- Follow-up with line management for corrective intervention on performance below standard to address the identified performance gaps.

- Prepare periodic reports on assignments undertaken such as audit of PMS, surveys, workshops.

- Motivating staff to peak performance levels through establish adequate staff development and succession Tainting Plans

- Contribute to team effort by accomplishing related results. HR Consulting Manager-freelance

Working as an HR Consulting Manager, responsible for preparing the required Due Diligence / Diagnostic Studies, Business Processes Auditing, and Organizations Restructuring for our customers

My responsibilities include:

- Perform a rigorous SWOT analysis (Strengths, Weaknesses, Opportunities and Threats) according to the account business environment as well as a Competitive Analysis.

- Analyze current operations processes, define business goals and objectives, and define the metrics to measure performance.

- Identify a clear strategy targeting the opportunities for improvement and Outline an implementation plan to capture these opportunities in coordination with the client.

- Set up an implementation plan to implement diagnostic outputs.

- develop organization structure, job description, Performance Management System Key Performance Indictors (KPIs), Salary Scheme, Training Needs Analysis etc.

Projects Reference

Sadat Group

http://www.sadatgroup.org/

EL-Garhi Steel

Iron and Steel

https://www.facebook.com/Al_Masri

a-Steel-194************- /الجارحي-للصلب

Plast Mac

Plastic Injection, Extrusion

and Molds

https://www.facebook.com/PlastMa

c/?fref=mentions

PSI Egypt

Panel &Steel Industries

http://www.psieg.com/index.php/ar

Sasco Group

Stationary

Manufacturing

http://www.sascogroup.com

Enkana

Printing Inks

http://enkana.com

Mena Country http://www.menacountry.com/

Al-Adawy

For Aluminum-Glass&

Electrostatic Paints

Ghatwary

Medical supply

http://www.ghatwary-medical.com/ar/

Nageh

Tex Group

http://www.nagehsales.com/index.php?route=co

mmon/home

Misr Elhegaz

Group

http://www.misrelhegaz.com

Detail Employment Record

Toshiba El-Araby Group Oct. 2010 till

Nov. 2016

OD Section Manager Jan. 2015 till Nov. 2016

- Participate in designing HR strategy, plans and KPIs.

- Supervise OD development team and leading the implementation processes for HR policies and procedures to ensure compliance with labor law and company strategy.

- Supervise OD team on developing job descriptions and conduct periodic audit.

- Work with executive leadership team in implementing Structures and grades.

- Design the Competencies Based on Performance Management System.

- Overlook the process of preparing the functional succession plan.

- Oversee the design and implementation of systematic performance management, including tools contained in the appropriate process

- Review the process of preparing the job description cards to ensure accuracy and to meet the needs of the job evaluation process. OD Supervisor Nov. 2013 till Dec. 2014

- Design Job Descriptions and Job profiles.

- Design Organization charts using Visio as well as SAP Application

- Supervise and provide consultancy services related to organizational development and transformation, organizational design, staff analysis, and optimization in order to align systems, processes and structures to achieve the vision, mission and strategic objectives of the company. Recruitment Supervisor Sep.2012 till Oct.2013

- Participate in designing, building and implementing recruitment policies and procedures.

- Propose the recruitment budget to be submitted to the HR manager for approval.

- Prepare Annual Manpower Plan with Department Heads& submit it for approvals.

- Conduct interviews and reference checks for all levels of management.

- Manage the employment fairs and handling the CVs collected in order to support the bank database.

- Present reports to the management to ensure their full awareness of the process (department) detailed performance and objective achievement (turnover analysis, probation period analysis, achieved reports...).

Recruitment Specialist Oct. 2010 till Aug. 2012

- Coordinate with the OD Team all replacement, rotation and transfers.

- Create and update the recruitment database regularly.

- Maintain up-to-date staffing reports and all related to staffing communications.

- Resource potential candidates through uploading Job announcement in various media, employment fairs and recruitment agencies to refer and recommend to the interviewers after the screening phase (CV and phone screening.

- Negotiate and send offer letters to the accepted candidates to ensure complete work operations.

- Communicate with recruitment service providers to follow up on the required post and to ensure they full awareness of the requirements.

- Announce through company internal communication channels vacancies available in the plan to attract potential candidates within the referral to minimize hiring cost as much as we can.

- Analyze the data received from different resources in order to define efficiency of the resources.

Recruitment & Performance Management Specialist at Media International Co. Aug. 2007 till April. 2010

- Determination of vacancies and handle the recruitment process from building up pool of candidates, screening CVs, conducting interviews and tests, and handling the hiring and orientation procedures.

- Open new channels with recruitment companies to attract the employees required and preparing waiting lists.

- Conduct interviews for internal vacancies.

- Prepare and implement interviews schedule for nomination of the suitable candidates.

- Train new HR Recruiters alongside with representing the Recruitment duties for the other new hires

- Record & update database with filing system and archiving

- Follow up with on-boarding.

- Analyze the recruitment process performance, Conduct reports & recommends changes to the recruitment process and implements changes.

Compensation & Benefits Specialist at Media International Co. Aug. 2006 till Aug. 2007

- Manage performance evaluation of staff

- Enhance the company's social responsibilities through supporting graduation projects and learning activities for several topics in different universities such.

- Follow-up period for new staff (probation period) and maintain a model of performance and sent to the Director of the Department during this period.

- Prepare resignations by handle employee exit process (internal release, form 6, medical care, bank account).

- Organize meetings for graduation projects sponsoring as well as deals with new student activities while following up with requirements to ensure full support.

HR Specialist at El-Fotouh Advertising March 2004 till May 2006

- Prepare Orientation for Newcomers

- Follow up Attendance and Absenteeism Reports.

- Handle employee's social insurance

- Implement Company Policy for Workplace.

- Update Leave Balance of Employees.

- Open Bank Account for Newcomers

- Prepare Overtime Time Sheet

- Settle Resigned Employee's Financial Statement.

- Employee’s benefits.

- Transportations.

- Medical insurance.

- Follow up ant implementing laws and regulations governing the work. HR Specialist at Diamond System Company Jan 2003 till Feb 2004

- Prepare Payroll

- Maintain the Filling System

- Responsible for applying the Hiring & Firing Procedures

- Update Data Base.

-

Training and Certifications

Courses Location Date

Compensation and Benefits workshop HCC - Human Capital Community Dec.2019 Performance Management Pro Mark Center Sep.2016

PMP Logic Development Center. Aug.2016

Principles of Change Management AGYPTUS Institute of management Apr.2016 HR Diploma Governors Center May 2016

Leadership In Big Organizations AGYPTUS Institute of management Apr.2016 Competency Based Interviewing Skills AGYPTUS Institute of management Feb.2016 Ms. Project 2013 New Horizons Jun.2016

Job Analysis Hay Group Aug.2015

Job Evaluation Hay Group Aug.2015

Labor Law Certificate Middle East For Consultations Dec.2014 MS Visio 2013 Toshiba Elaraby Group May 2014

Organization Structure Toshiba Elaraby Group Apr.2014 SAP (ERP System) Toshiba Elaraby Group Mar.2013

Recruitment & Selection Governors Center June 2013 Labor Law Certificate Came for Business Science. Oct.2008 Customer service Zedny Development Center. Apr.2008 Leadership Certificate Zedny Development Center. Apr.2008 Skills

Language skills: (Arabic Language as a Mother Language)

Language skills: (Very good commands of written and spoken English)

Computer skills: (Microsoft office Suite)

Personal Data

Date of Birth : 22/08/1980

Nationality : Egyptian

Place of Birth : Cairo

Marital status : Married

Military status : Exempted



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