Desktop Support Software
Resume:
Robert Holman
******.**********@*****.***
Summary:
Looking for positions like Help Desk, Desktop Support, PC Technician, Systems Administration etc..
There is a employment gap due personl injury and recovery time.
Certifications:
A+ Certified Service Technician Verification #897DTT1900 1996
C.N.A. 2004
Technical Skills:
P.C. hardware trouble shooting, Windows Desktop OS (XP Pro/Vista/Windows 7, 8, 10)
Some Mac esperience
Advance DSL modem/router configuration,
Assemble complete PC with O.S
Account password reset (local machine/internet),
Experience Outlook Express\Outlook \ Live email. MS office
Advanced Windows registry editing skills,
Printer Troubleshooting,
Basic LAN diagnostic
Basic provisioning for computers on LAN
Advance Printer, laptop, PC hardware repair.
Able to build computers
Proide a excellent customer experience
Communication through internet chat, Bombager temote support, and Email
Bais network trouble shooting
Good Windows Firewall trouble shooting and port vonfiguration.
Amazon. Dec 2019 to Now
PT Warehouse
Pick items for cusatomer order.
Henry Schein One. June 2015 to May 2019
Software Support.
Provide excellent customer service experience,
Support for Dental office software, for electronic reminders to patients text messages and email, postcards.
Support for Power pay credit ard processing software and Dentrix Pay credit card processing software.
Trouble shoot software using logging tools to find faults in the software
Install Power pay Software and drivers for credit card terminal
Intall Esync services for electronic reminders.
Setup Eclaim software for electronic claims
Verify File version make sure software updates installed properly
Used Bomgar for remote desktop support
Edit Windows registry to completely remove our software.
Configure Window Firwal when needed to stop it from blocking our software. (Workstations and servers)
Provide customer education on our softeare and how to use
Removel and Reinstalled software when needed
Basic network abd internet trouble shooting.
Installed server version of software on Dental office Server on different windows server plate forms.
Matrix July 14 to April 15
Field Engineer contract
Provide retail support on register for several retail chain such as Walmart, Home Depot, Us Bank, Key Bank.
Provide Computer hardware support repairs such as Hard Drive replacement and Printer repair and maintance.
Register Repair.
Receipt print replacement.
Laptop repair.
Replaced network router and switchs.
This Postion was mostly replacing defective hardware.
Performed window xp to windows 7 migration
Rplace access points through Walmart Stores.
Cleaned and replace credit card machine and poinr of sale.
Cleaned and repaired Printers, also remove paper jams.
HP : Nov 13 to Jan 14
(Part Time) Contract 3 Months
Basic printer maintance on hp printers.
Remove paper james and install not ink cartridges
Addison Group, IL Feb 13 to Sep 13 Contract
Provided tech support to customer via remote desktop sharing
Removed viruses / malware
Installed PC hardware drivers and troubleshooting pc hardware
Updated payment options
Troubleshot internet connectivity issues
Provided basic Windows education to customers
Sedona Inc, IL Contract Nov 12 to Feb 13
Field Installer for State Farm
Performed hardware upgrade removing old desktop and replacing them with new desktops
Installed multi-function printers and standalone printers.
Installed scanners.
Duties included: backing up user data to cloud and restoring to new computer
Replaced servers with NAS device and transfer data for office from server to NAS
Provisioned new computers to NAS device and network.
Repackaged and return old computer equipment to state farm
Achievements:
Learned basic provisioning skills.
Learned basic server back up and transfer to file storage server.
Learned State Farm LAN configuration and switch setup IE: port setup.
Basic N.A.S configuration.
Contact this candidate