Post Job Free

Resume

Sign in

Human Resources Leader

Location:
Worcester, MA
Posted:
June 24, 2020

Contact this candidate

Resume:

Randi S. Nichols, SHRM-SCP, CPC

508-***-**** add2oa@r.postjobfree.com Boston Metro Area linkedin.com/in/randinichols/

Human Resources Leader

Global Human Resources leader with deep experience in the technology and healthcare industries. Earned reputation for building highly collaborative teams and implementing HR technology and best practices to support fast paced, matrixed organizations in a high-performance culture. Certified Professional Coach for high-potential employees.

Skills: Global HR Service Delivery Talent Acquisition & Workforce Planning Coaching & Leadership Development People Operations l Total Rewards Wellness and Mindfulness Strategies Employee Relations Compliance Diversity, Equality & Inclusivity Talent Management & Organizational Development HRIS System Implementation HR Data Analytics Employee Engagement M&A Integration & Change Management Continuous Process Improvement Performance & Succession

Experience

Affinity Coaching & Consulting 2019 – Present

Full-service coaching and HR consulting practice serving individuals and businesses.

HR Consultant & Principal

Baystate Health 2018 – 2019

12K-employee healthcare system with 5 hospitals, 80+ medical practices, and 25 reference laboratories in Massachusetts.

Vice President – Human Resources & Talent Management (01/2018 – 09/2019)

Tapped to restructure and lead HR business partner and employee relations teams to create 1 cohesive, externally focused HR team serving as strategic partners. Served as HR business partner for President’s Cabinet of Baystate Health. Promoted to also lead talent management. Led 24-person geographically dispersed team and multimillion-dollar budget.

Restructured HR Business Partner and Employee Relations teams and realigned responsibilities to specific leaders rather than service lines to provide more proactive support and better align HR strategy to the leaders’ business goals.

Turned around low morale and high turnover from 23% to less than 10% in surgical department of Baystate Medical Center in collaboration with senior leadership team.

Partnered with implementation team to roll out Workday enterprise-wide.

Collaborated with medical director to coach surgeons across the system to improve morale and performance.

Designed and delivered wellness programs for physical and mental health support.

SimpliVity Corporation Hewlett Packard Enterprises (HPE) 2015 – 2017

Former emerging technology startup serving the cloud-based data storage space, acquired by HPE in 2017.

Vice President – Global Human Resources

Initially joined high-growth technology startup to help position for potential IPO or M&A transition. Retained by HPE in 2017 to transition global team, reduce redundant headcount, and integrate HR processes and systems into HPE’s infrastructure.

Built up and led 20-person team (FTE & subcontractors) across the US and Europe driving global HR functions.

Developed and launched full life cycle recruitment and talent management program to facilitate 220% headcount growth in just over 2 years (from 250 to 800+ worldwide); instilled rigor and discipline into hiring processes.

Established robust HR Operations division and implemented comprehensive HRIS platform to streamline global HR operations and better align global teams with overall corporate culture and goals.

Leveraged HR analytics by deploying HR systems and tools so senior leadership could easily track KPIs.

Designed and implemented global learning and talent development program including executive coaching and leadership training for new managers.

Masonic Health Systems 2014 – 2015

Continuing care retirement community (CCRC) with 700-person team organization-wide.

Interim CHRO – Consultant

Developed and launched HR infrastructure including all HR programs in a hybrid union/non-union labor organization.

Designed HR infrastructure and led change management, employee relations, and learning and development.

Reliant Medical Group 2004 – 2014

Multispecialty group medical practice and prior Atrius Health affiliate with 500 physicians and 2,500 staff across 19 locations.

CHRO & Executive Vice President – Operations Support Services (2008 – 2014)

CHRO (2004 – 2008)

Initially brought on to revitalize HR including employee relations, retention, learning and development, compensation, benefits, and provider and staff recruitment. Earned promotion to also take on EVP of operations support services role, overseeing a multimillion-dollar budget and 50-person team across HR, marketing, customer service, patient satisfaction, employee engagement, compliance/risk, and lean transformation. Served as member of the Compensation Committee of the Board.

Key HR Accomplishments:

Transformed HR culture from an isolated team to serve as integrated business partners organization-wide.

Regularly earned “Best Places to Work” awards from the Boston Globe, Boston Business Journal, Modern Healthcare, the Worcester Business Journal, and others.

Implemented a full HR “lean transformation” across 20 primary care sites to deliver productivity gains and cost savings.

Designed and launched the Management Training Institute (now Reliant University) including eLearning courses.

Launched comprehensive recruitment process for providers and non-providers to prioritize top-talent recruitment.

Overhauled full health and benefits structure by negotiating a more favorable employee health plan contract, resulting in annual cost increases well below industry average.

Key Operations Accomplishments:

Appointed as strategic partner to CEO and board during transition to not-for-profit status, integration with a new affiliation, divestiture of a co-owned health insurer, and selection of a new insurance vendor.

Served on senior leadership team leading the affiliation with Atrius Health becoming the 6th hospital group member.

Oversaw the full rebranding and system name change.

Elevated patient satisfaction rates to 81% by implementing service upgrades and physician training.

Prior Career Experience:

Wildfire Communications, Executive Vice President – Human Resources

Initially joined as HR Generalist and earned progressive series of promotions to Executive Vice President – Human Resources over 4 years.

Education

Master of Business Administration (MBA)

Master of Science (MS) in Human Resources Management

UNIVERSITY OF MASSACHUESTT’S – AMHERST, ISENBERG SCHOOL OF MANAGEMENT

Bachelor of Arts (BA) in Psychology

STATE UNIVERSITY OF NEW YORK

SHRM – SCP

SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM)

Certified Gestalt Coach

INTERNATIONAL COACHING FEDERATION (ICF)

Master Practitioner, Energy Leadership Index (MP-ELI)

iPEC COACHING

Certified Professional/Executive Coach (CPC)

Professional Memberships:

Society for Human Resource Management (SHRM)

American Society for Training & Development (ASTD)

Northeast Human Resource Association (NEHRA)

Technical Skills: ADP-Workforce Now, Peoplefluent, Workday, JobVite, Solium Systems Platform, and Cornerstone on Demand



Contact this candidate