Keiziah Simms

Glen Burnie, MD ***** - 410-***-**** (C) - add2mg@r.postjobfree.com

Summary

Hardworking candidate ready for new challenges and career growth with this specific establishment. Familiar with organizing seating for individuals or parties to maximize satisfaction. Excellent communication, planning and problem-solving abilities.

Ambitious student pursuing psychology degree eager to contribute developed knowledge in TSA role. Skilled in Creative thinking and multitasking in school settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills

• Planning and coordination

• Conflict and dispute resolution

• Communications

• Customer service

• Relationship development • Supervision

• Organization

• Project organization

• Process improvement

• Team building

Experience

Baltimore Washington Medical Center

December 2019 to June 2020

Hostess

Glenburnie, MD

* Answered phones politely and promptly, accurately recording and confirming reservations.

* Worked within the nutrition application to collect reservation information and communicate updates to guests.

* Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.

* Monitored dining area to assess server capacity and accurately estimate wait times.

* Answered telephone to provide establishment information and take party reservations.

* Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.

* Stayed on top of server availability and table turnover to make accurate decisions about seating locations.

* Answered questions about food and order statuses for waiting customers.

* Cleaned and restocked front counter areas, got change for register and checked server supplies.

* Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.

* Enhanced guests' experiences by fulfilling special requests during visits.

* Assisted kitchen staff with food counts by determining number of items required for complete service.

Mrs.Keisha learning center

June 2018 to October 2019

Teacher's Assistant

Hanover, MD

* Prepared lesson materials and visual aids to reinforce lesson concepts.

* Supervised students and maintained security throughout school buildings and on field trips.Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.

* Cleaned and organized classrooms, materials, and supplies for maximum efficiency.

* Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.

* Distributed classroom materials and supplies such as pencils, paper and art materials.

* Monitored students in class, hallways and outdoors to supervise, enforce rules and support lead teacher.

* Straightened classroom, placing books back on shelves and sanitized daily to keep areas well-maintained and organized.

* Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

* Supervised 13 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.

* Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.

* Assisted teachers with lesson preparation and curriculum implementation.

ZIPS Franchising LLC

August 2018 to March 2019

Crew Member

Annapolis, MD

* SLoaded and unloaded materials by hand or with equipment such as clothes and housing equipment to help team meet work demands.

* Resolved pricing issues among crew members by addressing problems immediately and effectively mediating disagreements.

* Kept gear and equipment in good working order by conducting inspections and completing minor repairs.

* Organized and restocked hangers and laundry supplies to support operations and team productivity.

* Handled escalated customer complaints to provide full resolutions and promote loyalty.

* Observed safety precautions and practices when using heavy machinery and equipment.

* Brought in loads for sorting, storage or disposal according to quality categories.

* Accepted and processed payments via credit card and cash worth up to $700-1,000 daily.

Education and Training

Old Mill High School

June 2018

High School Diploma

Millersville, MD

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