Mental Health Project

Patrice Brown, SHRM-CP, CSM, BPM

Human Resources Generalist

Highly innovative and strategic Human Resource Generalist with an excellent track record of delivering operational gains and sustainable improvements. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals. Proven ability to cultivate rapport with individuals throughout all levels of an organization to optimize project goals and outputs. Core Strengths: Continuous Improvement & Optimization – HR Best Practices – PMI Project Methodologies – Project Planning & Scheduling – Leadership – Strategic Planning & Execution – Project Management – Change Management – Relationship Management – Quality Assurance – Cross-Functional Collaboration – Risk Management – Organization – Problem-Solving – Conflict Resolution PROFESSIONAL OVERVIEW

CAPITAL ONE (CONTRACTED THROUGH APEX SYSTEMS)

Project Manager March 2020 – June 2020

• Executed various ATM MAC processes (i.e., new installs, replacements, removals, relocations, network changes, and vendor conversions)

• Oversaw a portfolio of processes representing the overall deployment process and provide horizontal leadership to the team

• Managed and configured the team’s Jira board, enter agile user stories and cards into tracking tool and update the burn down chart, daily planning and facilitating review, retrospective as well as task planning activities

• Tracked milestones and publish team's progress and successes to ensure they are highly visible to product owner / stakeholders

• Developed and implemented an issue log to capture issues impacting the workflow

• Active involvement in identifying continuous improvement ideas for process and tool improvement DEPARTMENT OF BEHAVIORAL HEALTH AND DEVELOPMENTAL SERVICES Project and Change Coordinator March 2019 – January 2020

• Collaborated with Project Managers to develop and document project scopes, goals, risks and deliverables including project plans, project timelines, and milestones

• Initiated retrospective assessments in the agency to determine what worked well and which areas to improve during project closure

• Streamlined the Mental Health/Substance Abuse Block Grant Application process

• Led, influenced and motivated stakeholders to gain consensus as well as developed roadmaps to achieve program goals and objectives

• Prepared and delivered presentations to inform stakeholders of project status, timelines, and action plans

• Drove team key activities (procured supplies, managed team calendars, and any other team related activities)

804-***-**** *******.*.******@*****.*** www.linkedin.com/in/patricelbrown 2 Patrice Brown *******.*.******@*****.***

CAPITAL ONE FINANCIAL CORPORATION

Principal Human Resources Coordinator August 2016 – March 2019

• Collaborated with HR Managers and HR Directors to create, implement, and manage improved HR strategies, services, and programs

• Screened job applicants, conducted phone interviews, initiated and monitored background checks, collected required documents for I-9 processing, and generated ad hoc reports

• Managed leave of absence requests, worker’s compensation claims, disability claims, and FMLA requests

• Cultivated internal and external relationships with project teams, department managers, vendors, and consultant teams to improve delivery of HR services

• Co-led the Pre-Employment Screening Agile pod; planned, executed, and guided project operations through the use of systems development and Agile

• Facilitated the ceremonies of scrum, including daily scrum, product backlog refinement, sprint planning, sprint demo and retrospective

Business Process Coordinator II May 2006 – August 2016

• Directed a team of dynamic senior quality assurance coordinators, oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets

• Consolidated 30 sub-queues into 11 sub-queues to optimize the testing workflow

• Led the initiative to increase alignment between regulatory and business intent infractions

• Implemented a departmental contact list to improve turnaround times for our employees and customers

• Designed a regulatory infraction activity to enhance the associates’ knowledge of federal and state regulatory

• Participated in project meetings, sprint planning, daily scrums, testing, retrospectives, and sprint reviews

EDUCATION & PROFESSIONAL CREDENTIALS

Bachelor of Business Administration – American InterContinental University – Hoffman, IL Society of Human Resources Management – Certified Professional (SHRM-CP) http://bcert.me/sfjczkrko Certified Scrum Master (CSM)

Business Process Management (BPM)

TECHNICAL SKILLS

Microsoft Office (Word, Excel and PowerPoint) MS Project, Visio, SharePoint, Agile Methodologies (i.e., Scrum and Kanban), Experience administrating and customizing JIRA projects, Workday, Salesforce, G Suite

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