J A N I E V I L L A N U E V A

• Romeoville • Illinois • 60446 • Cell: 773-***-**** • Email: add2lj@r.postjobfree.com •

PROFILE

A broad-minded professional with 15 years of customer service experience in sales, restaurant management, people development, operation analysis, store marketing, and inventory control functions. Possesses a proven ability to communicate effectively, adapts to change, and initiate problem resolutions to meet the business needs.

SKILLS & ABILITIES

Communication and Motivation

Team Building and Leadership

Payroll Processing and Review

Process and Policy Development/Implementation

Organization & Delegation

Problem Solving and Decision Making

Proficient in Microsoft Office Programs

Bilingual: Read, Write and Speak English/Spanish Fluently

WORK OF EXPERIENCE

03/2017-12/2019 Ferrero USA – Nutella Café Chicago/New York

General Manager

Successfully opened the first Nutella Café (May 2017 Chicago) and the second Nutella Café (November 2018 New York) for Ferrero USA Market.

Lead the hiring, training, onboarding, and scheduling for +50 café employees .

Managed and oversaw all facets of the café, including overall operations, financials, merchandising, retention and enforcement of safety and sanitation.

Implemented changes based on employee efficiency, operations layout, and process work flow.

Partnered with cross-functional support teams in improving proprietary tools and systems.

Reviewed and approved all operational invoices and ensured they were submitted for payment.

Payroll – Process new hires, terminations, and all employee data changes. Verified hours and PTO information. Resolved personal payroll problems as they occur (i.e. checking on pay rates, hours reported etc.)

Performed operation diagnostics; evaluated, developed and delivered training solutions that met the business needs. Optimized training processes for efficiency.

Trained and coach Assistant managers and Shift Supervisors to established policies, systems and procedures and follow through with implementation.

Completed cash, food quality, and administration audits.

Maintained continuous communication with V.P., Operations/Training Manager, Department Managers and Vendors in regards to café operations.

09 / 2009 – 03/ 2017 McDonald’s Corp./Owner Operator Restaurant Chicago Region

General Manager

Oversaw and reviewed performance appraisals based on defined goals and objectives for all restaurant employees (+70 employees) on a timely manner.

Administered employee benefits and payroll procedures.

Ensured that all daily paper work, weekly inventories and statistical reports were completed accurately and on a timely basis.

Executed plans, based on an employee commitment measurement, to increase employee’s loyalty and satisfaction.

Recruited, selected, and retained an optimum number of crew, maintenance and management who were enthusiastically dedicated to customer hospitality.

Ensured all security procedures were executed (cash, deposits, safe, system malfunctions, open/close).

Provided feedback on projects from concept to completion (Biometrics, I.R.).

Leader of the development and training of all restaurant managers and crew.

Planned and conducted weekly meetings with managers to ensure organizational and operational efficiency.

Identified training and development needs through job analysis and appraisals.

Maintained records for safety and appropriately documented contributions and performances in personnel file.

Optimized business productivity and performance by cross training employees.

Accurately projected and controlled all P&L line items (Example: Labor, food, paper etc.).

Measured external customer satisfaction and executed a plan to improve their satisfaction.

Effectively executed national promotions to maximize sales potential.

Scheduled management effectively to build the business on all day parts.

Maintained critical standards for raw and finished product quality, service speed, cleanliness and sanitation.

Utilized all available resources to improve performance and to further educate myself and my team.

Recommended improvements to I.T. finance functions as well as collaboration between these functions.

07/2007 – 08/2009 Law Office of Attorney Jonathan M. Rowe Jacksonville, FL

Administrative Legal Assistant

Coordinated Attorney’s daily itinerary, meetings and or conference with prospective and active clients and distributing weekly staff schedules.

Preparing and Scheduling: Notice of taking Depositions, Subpoenas and Witness List.

Created legal documentations such as: Notice of Appearance, Demand for Discovery, Motions for Continuances and Sworn Motions.

Obtaining Attorney coverage when required in different counties in Florida.

Kept log updates for cases, projects and documents.

Administrative tasks: filling, copying, faxing, scanning, emailing, answering phone lines and transferring them to different extensions, maintaining office records, taking messages, purchase office supplies, sign for and distribute UPS/FEDEX packages.

Build rapport, listen, clarify and managed conversational flow.

Managed upset, difficult clients, conflict and challenging situations.

7/2001 – 05/2005 A Brush Above Family Dentist Chicago, IL

Dental Assistant

Supported dental care delivery by preparing treatment room, patient’s instruments and materials, passing instruments and materials, performing procedures in compliance with Dental Practice Act.

Patient oriented: helping patients feel comfortable before, during, and after dental treatment.

Executed and developed dental radiographs (x-rays).

Served as an infection control assistant; developing infection control protocol and preparing and sterilizing instruments and equipment.

Provided patients with instructions for oral care following surgery or other dental treatment procedures, such as the placement of a restoration or surgical extraction.

Teaching patients appropriate oral hygiene strategies to maintain oral health.

Took impressions of patient’s teeth for study cast (model of teeth).

Provided information to patients and employees by answering questions and requests.

Maintain patience appearance and ability to masticate by fabricating temporary restorations, cleaning and polishing removal appliances.

Maintained dental supplies inventory by checking stock to determine inventory level, anticipating needed supplies and verifying receipt of supplies.

EDUCATION

12/2003 – 05/2007 Northwestern Business College Chicago, IL

Associates in Applied Science in Business Administration

(Entrepreneur Emphasis)

03/2010 Chicago Region Training Office Warrenville, IL

Shift Management Course

Learned to think and manage in new ways that improve your restaurant’s overall performance. Working individually and in teams, complete activities that help improve QSC&V, sales, profit, and people. Gain a better understanding of how your decisions impact your restaurant, organization, region, and the business. Leadership competencies covered: Communicates effectively and candidly, Puts the customer first and Achieves through teamwork.

*Class Leader Award

05/2012 Chicago Region Training Office Warrenvile, IL

Effective Management Practice Course

The course helps Managers to develop the skills necessary to successfully manage systems and departments within their restaurants. It focuses on helping to improve their leadership skills, to achieve greater personal and professional productivity through enhanced time management skills and Conflict Management. People and Discipline sessions run by the Human Resources department. Leadership competencies covered: Leads through influence, Executes for results Communicates effectively and candidly, Puts the customer first and Achieves through teamwork.

* Class Leader Award.

11/2012 Hamburger University Oakbrook, IL

Restaurant Operation Leadership Practices

The course covered the following areas: Becoming a leader - exposes the managers to the key skills of effective leadership, analysis of team concepts and understanding the stages of team development. Getting to know my restaurant - understanding the role of what a Business Manager needs to do to run the business using a case study. Creating a positive working environment - understanding the role that they play as Managers to influencing those around them, and what they need to do to make people feel valued. Planning for the big picture - creating an awareness of what the Business Manager can do to influence the big picture. Accountability Workshop - How accountability can positively impact the business results. Leadership competencies covered: Builds and leverages talent, Leads change and innovation, Plans and acts strategically, Leads through influence, Executes for results, Communicates effectively and candidly, Puts the customer first and Achieves through teamwork.

*Class Leader Award

06/2013 Hamburger University Oakbrook, IL

Global Inclusion & Intercultural Management

Developing Change Agent behaviors and skills required for eliminating the disparaging treatment of any intercultural group and for participating in crucial conversations regarding inclusion and diversity in order to foster a respectful intercultural environment for our employees as well as our customers

09/2013 Chicago Region Training Office Warrenville, IL

Women Career Development

The WCD experience is interactive and challenges Women to take ownership in their continued growth and development. The WCD is designed to focus on organizational challenges and perspectives that are unique to Women. It further explores techniques for Women to better manage emotional responses to gender based comments and actions by men and women in the workplace. (Personal inventory, work-life management, health & wellness, politics & influences, personal branding etc.).

06/2014 Hamburger University Oakbrook, IL

Hispanic Career Development

The HCD is a workshop that aimed at helping Hispanic employees increase their awareness of the characteristics, behaviors, and skills necessary to succeed at McDonald’s. Dialogue in both English and Spanish ensures clarity for optimal class discussion and participation. The workshop equipped Hispanics with the general cultural competence, self-awareness concepts, social business practices, communication tools, conflict management skills, and networking strategies and techniques to be highly valued performers and contributors to the entire McDonald’s system. The HCD focuses on developing networking skills, self-marketing strategies and assertive behaviors Hispanic employees and managers are required to develop to achieve personal and professional success.

REFERENCES

-Remona Ramsey McDonald’s Corporation & Franchise

Operations Manager 630-***-**** / add2lj@r.postjobfree.com

-Vanessa Ramirez Ferrero USA –Nutella Café Division

Operations & Training Manager 224-***-**** / add2lj@r.postjobfree.com

-Trina Gendron McDonald’s Owner Operator

Franchisee add2lj@r.postjobfree.com

-Scott Truty Ferrero USA – Nutella Café Division

Former Colleague 732-***-**** / add2lj@r.postjobfree.com

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