Executive Assistant Social Media

PHONE 518-***-****• E - MAIL: *******@*****.***

*** ********* ** • MEDINA, TN 38355

DANIELLE M. FILIPPONE

EDUCATION

Graduated: 06/06 The College of Saint Rose Albany, NY BFA, GRAPHIC DESIGN & MARKETING

PROFESSIONAL EXPERIENCE

11/15 – 7/19 Digital XPress Albany, NY

Account Manager/Customer Service Representative

§ Build sustainable relationships through open, interactive communication to ensure excellent service standards and maintain high customer satisfaction.

§ Work cross-functionally to ensure the highest level of customer service possible

§ Open/maintain customer accounts by recording/updating account information.

§ Attract potential customers by answering product and service questions; suggesting information about other products and services.

§ Act as a liaison providing product/services information to resolve any emerging problems with accuracy and efficiency.

§ Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

§ Prepare RFPs, product and/or service reports by collecting and analyzing customer information.

§ QA testing and reporting for product accuracy and compliance to indicate areas of improvement. 11/13 – 10/14 Cengage Learning Clifton Park, NY

Sales Account Coordinator, Channel Partners

n Gather and distribute product information and sales/marketing materials to sales representatives and customers as needed, including weekly and monthly title submissions for both print and digital n Manage contract renewals, routings and customer invoicing n Manage digital and print product initiatives and implementation n Act as a product liaison via Salesforce with Account Managers and Sales team n Generate weekly/monthly sales reports and compile metadata n Maintain rapport with customers, managers, and employees by researching and developing new services and methods; setting priorities and resolving problem situations. n QA testing of various product platforms

n Administrative activities including expenses, phones, scheduling and luncheons as needed PHONE 518-***-****• E - MAIL: *******@*****.***

149 QUAILWOOD DR • MEDINA, TN 38355

04/12 – 11/13 (FT) Accent Health Care Services Troy, NY 01/10 – 03/12 (PT)

Executive Assistant – Administration, Billing & Human Resources n Assist with employee relations/recruitment/retention n Updating AVETA/HRIS data management system

n Sending communications to prospects and customers via social media and company website n Managing marketing collateral and facilitate local marketing opportunities n Tracking product costs and expenditures

n Drafted competitive analysis of local businesses n Accounts receivable, accounts payable, payroll administration 01/11 - 03/12 Delmar, Cengage Learning Clifton Park, NY Editorial Assistant, Technology & Trades Professional Business Unit n Developing competitive analyses

n Conducting project launches and QA of product

n Participating in biweekly status meetings

n Counseling authors on manuscript preparation and time management issues n Managing project schedules and budgets

n Preparing manuscripts for production

n Working with SMEs and video producers

n Responding to internal and external customer requests n Working collaboratively with teammates to produce salable products on time 08/08 - 09/10 Stewarts Shops Corporation Saratoga, NY Financial Services Facilitator

n Reconcile credit card transactions for 327 store shop accounts n Process credits & debits for customers as needed n Regulate & monitor cash allocation & replenishment for millions of dollars for shop ATMs n Intercept customer care calls & issues daily

02/08 - 08/08

Category Manager, Marketing Department

n Product marketing/analysis for HBC, GM & Seasonal categories n Product ordering & category maintenance for 327 stores n Monthly programs, plan-o-grams, & shop change implementation n Business deals/negotiations with vendors & sales reps PHONE 518-***-****• E - MAIL: *******@*****.***

149 QUAILWOOD DR • MEDINA, TN 38355

06/06 - 02/08 Trans World Entertainment Corp. Albany, NY Print Buyer & Graphic Designer

n Schedule all print production jobs with graphic artists & vendors n Act as a liaison between buyers & graphic artists n Create timelines, spreadsheets & hold weekly staff meetings regarding kitting, shipping & receiving of all promotional GWP/POP & in-store signage

n Conceptualize creative ideas, designs, campaigns, ads & layouts n Prepare press-ready files for printers

n Specialized in advertising & marketing of products via collateral and company website n Merchandise stores from newly developed marketing plans ADDITIONAL EXPERIENCE – PART TIME

04/05 - 01/06 The Adirondack Trust Company Saratoga, NY Bank Teller

n Handled monetary transactions – check cashing, depositing, loan payments, withdrawals, serviced ATMs 11/99 - 05/07 Hannaford Supermarkets Saratoga/CP, NY Front End Shift Supervisor

n Organize & manage front end operations & staff – training/coaching, office & administrative duties

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