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Administrative Assistant Customer Service

Location:
South Hadley, MA
Posted:
June 24, 2020

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Resume:

Mary Delaney

** ****** ******, ***** ****** MA

(C) 413-***-**** add2ik@r.postjobfree.com

Objective: A challenging position that will utilize the skills and experience which I have acquired over the last 30 years and the opportunity to learn more.

Experience:

RoadSafe Traffic Systems Springfield MA

Administrative Assistant April 2005 to present

Managed and processed all inventory.

Successfully performed daily and special tasks through technology expertise in Microsoft Word, Excel, and Outlook, Viewpoint, FedEx and USPS Internet systems.

Responsible for all office management and administrative functions.

Responsible for directing incoming telephone communications on multi-line phone system, set up staff voice mail.

Interviewed job applicants, conducted orientation of new employees.

Arranged travel schedules and reservations for staff.

Responsible for all incoming rental and sales orders

Scheduled and dispatched all Traffic Control crews.

Coordinated and scheduled Police details with Mass. State Police Detail office.

Compiled Estimates for MassDOT

Safety Director.

Responsible for ordering all office supplies.

NES Rentals Springfield MA

Parts Manager June 2006 to April 2007

Successfully performed daily and special tasks through technology expertise in Microsoft Word, Excel, and Outlook, FedEx and USPS Internet systems.

Ordered parts from central parts warehouse and some manufacturers.

In charge of Purchase Order system.

Involved in parts counter sales.

Coded invoices for payment through corporate offices.

In charge of all safety requirements throughout shop.

La Resistance Distributors Holyoke, MA

Administrative Assistant February 2005 thru April 2005

Prepared invoices for all incoming orders

Issued credits to customers

Posted bank statements

Managed inventory

Target Stores, Inc. Holyoke, MA

Cashier November 2004 to January 2005

Provided customer service to all guests visiting store.

Acquired cash handling experience.

Input data for guests applying for credit cards.

Filled in other departments where needed.

Doucet & Associates, Inc. Easthampton, MA

Administrative Technician July 1999 to February 2004

Responsible for all office management and administrative functions for a six person Consulting Engineering firm.

Successfully performed daily and special tasks through technology expertise in Microsoft Word, Excel, and Outlook, Web TimeKeeper, FedEx and USPS Internet systems and the use of postage metering machines.

Coordinated and produced new company marketing brochure.

Wrote designed and produced third party due diligence for engineers.

Compiled reports for bid packages to clients.

Physically filed necessary permits for various town requirements.

Responsible for directing incoming telephone communications on multi-line phone system, set up staff voice mail.

Interviewed job applicants, conducted orientation of new employees.

Restructured and improved alpha-numeric paper filing system.

Reports included time and attendance records, terminations, new hires and expense reports.

Responsible for all office expenses and payment thereof.

Arranged travel schedules and reservations for staff.

Structured and maintained central computer filing system.

w.f. biggins associates, inc. East Longmeadow, MA

Administrative Secretary January 1989 to July 1999

Wrote, designed and produced Employee Training Manuals and Training Schedules.

Scheduled all appointments.

Directed the preparation and filing of Material Safety Data with government agencies to conform to their statutes.

Managed the Central Material Safety Data Sheet collection and Automated Storage System for all clients compromising of approximately 15,000 MSDS Sheets.

Responsible for all office communications

Provided customer service to all clients.

Education:

A.S. in Business from Holyoke Community College June 2019.

Holyoke Community College Job Training Center, Holyoke, MA

Secretarial Certificate, 1989

Holyoke High School, Holyoke, MA

Diploma, 1979

References: Available upon request



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