Phillip R. Walker

**** *. ********* #**** ******, Texas 75062 – 972-***-**** – add2ij@r.postjobfree.com

Summary- I am an individual who enjoys solving problems, satisfying customers, and achieving business results. I have strong research skills. I am a quick learner, who works well with others, and who works well independently, in order to achieve business results.

Skills- Microsoft Word Microsoft Excel Microsoft Office Research Communication Writing

Problem solving Teaching Curriculum development Public speaking Tutoring Promoting

Explaining Spanish language Editing Applying payments Invoicing Collections Negotiation

Work experience-

1984-1992 Xerox Corporation- Collections representative

Called for payment on open invoices for commercial and government accounts - Designated focal for Puerto Rico accounts for two years

Processed payment applications

1992 – 2002 Xerox Corporation- Billing and customer care representative

Corrected erroneous invoices and answering questions from customers and sales

Research and meter acquisition on bill file to allow accurate billing of accounts

Research on accounts showing inconsistency between the billing and equipment files.

2002-2004 Xerox Capital Services (Joint venture of General Electric and Xerox Corporation) –

Billing research and development group

Research invoice data to provide information in support of quality projects

Member of quality teams for improvement of billing and order processing

2004-2005 Xerox Capital Services- Customer inquiry representative

Provided customer service on incoming calls, explaining account balances and nature of invoices

Provided resolution of written inquiries on invoices from customers and the sales organization- designated focal for written inquiries in Spanish and Portuguese

Processed corrections on erroneous invoices in the billing system

2005-2007 Xerox Capital Services- eBusiness administrator

Contacted customers to register them on the company website for payment and meter submission-

designated focal for Puerto Rico accounts

Contacted registered customers inactive on the website, to resolve issues preventing use of the website-

designated focal for Puerto Rico accounts

2007- August 2008- Xerox Capital Services- Customer inquiry representative

August 2008 – August 2010- Xerox Capital Services; August 2010 – April 2019- Xerox Corporation;

April 2019- March 3, 2020- HCL Technologies

Called for payment on open invoices on balances owed by the federal government

Provided customer service on incoming calls to explain account balances

Presented account balances to federal government customers using Microsoft Excel

Input invoices for payment by the federal government according to active purchase orders in the Invoice Processing Platform and Wide Area Workflow

Researched and applied open credits and payments on customer accounts

Recreated and modified invoices in Microsoft Word to meet customer requirements for payment-

designated invoice recreation focal

Wrote a user guide for using the Invoice Payment Platform, July 2019

Processed claims and referred write-offs on delinquent federal government accounts

Researched and edited federal government purchase orders on open invoices

Community involvement and Spanish language experience –

Instructor in English as a Second Language taught to Latin American students for seventeen years, Our Redeemer Lutheran Church- January 2003- Present

Taught Spanish language class at church- November 2014 – May 2019

Author, El inglés, el idioma internacional – El primer año

El inglés, el idioma internacional – El segundo año

Citizenship tutor, with five students achieving U.S. citizenship

Editor for translation from English to Spanish, Joining Jesus on His Mission, by Rev. Gary Finke

Junior college instructor, U.S. and Texas government, Tarrant County College

Education-

University of Texas at San Antonio

Austin College, Bachelor of Arts

University of Texas at Austin, Master of Arts

References-

Mariko Shewmake- add2ij@r.postjobfree.com 972-***-****

Carol Edwards- add2ij@r.postjobfree.com 585-***-****

Pattie Wright- add2ij@r.postjobfree.com 817-***-****

John Wallace- add2ij@r.postjobfree.com 817-***-****

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