Employee Relations Sales

KAMALA OSBORNE

**** * **** **** *** Unit C· Littleton, CO 80123

add2i9@r.postjobfree.com · 303-***-****

MANAGEMENT AND CAREER PROFILE

Managerial Excellence · Human Resource Relations · Administrative Excellence Highly accomplished and prominent Manager with diverse background. Proven track record in leading teams and implementing effective programs to drive growth and profitability. Experienced in leading successful methodologies to improve operations. Talent for assisting and motivating teams to exceed objectives. Sought by organizational leaders and peers to train multilevel staff on more proficient operational tools, effective client relationships, and related business development skills. Coordinates effectively with senior leadership to conceptualize and implement profit-generating, time-saving systems and methodologies. A dedicated and motivated industry professional.

● Operations Management

● Employee Management

● Revenue Generation

● Sales Expertise

● Budget Management

● Team Motivation & Morale

● Multi-Tasking Skills

● Cross-Functional Team Leadership

● Payroll

● Employee Retention

● Presentations & Proposals

● Training & Development

● IT Infrastructure & Troubleshooting

● Marketing and Communications

● Public Relations

PROFESSIONAL EXPERIENCE

Skyport Hospitality

Recruiter Littleton, CO March 2020

Recruiter for hourly personnel for all of our Food and Restaurant concepts at the Denver International Airport.

Banana Republic

Assistant Manager, Littleton CO August 2019-February 2020 Supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and inventory, managing the store’s financial performance, and managing safety and security within the store. Responsible for modeling and acting in accordance with GAP guiding principles.

Starbucks

Store Manager, Littleton, CO July 2017- August 2019 Supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. Responsible for modeling and acting in accordance with Starbucks guiding principles.

COMPASS MONTESSORI SCHOOL

A CHARTER SCHOOL SERVING CHILDREN FROM 3 YEARS OF AGE TO 8TH GRADE DIRECTOR OF STUDENT AFFAIRS, GOLDEN, CO JUNE 2016- DECEMBER 2017 Works directly under the Principal and supports the administrative team in providing overall leadership of the school. Manages the day-to-day operation and administration of all human resources policies, payroll, budgeting, procedures and programs. Serves as the conduit between our school and the community at large that both guides and manages communications that both assist and educate the community regarding school philosophy, curriculum, and educational policies. Develop, implement, and keep current a vibrant marketing strategy for the school that has a multimedia approach: brochures, web site, monthly newsletter, advertisements, press releases, articles, and events. GOLDEN VIEW CLASSICAL ACADEMY

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A Charter School in Jeffco County serving children from Kindergarten to 12th grade. Business Manager, Golden, CO July 2015- June 2016

Works directly under the Principal and supports the administrative team in providing overall leadership of the school. Manages the day-to-day operation and administration of all human resources policies, payroll, budgeting, procedures and programs. Ensure complete accuracy with the preparation, coordination, execution and reporting of annual financial audit,Responsible for audit results and remedies,Responsible for meeting District and State audit reporting timelines, Provide BOD and Principal with actual costs for budget development,Budget preparation, analysis and management,Timely and accurate reporting on Month-End Close and associated report generation and distribution,Oversee expenses as authorized by the Principal in accordance with the BOD-approved annual budget,Oversee and ensure complete accuracy with all account payables and receivables,Ensure School meets all Federal and State insurance and contractual obligations,Ensure School complies with all JeffCo insurance and contractual obligations,Responsible for vendor interface,Oversee and ensure timely accuracy in the management and maintenance of all School financial records and financial databases,Timely and accurate reporting with respect to all applicable District, State and Federal requirements,Timely and accurate reporting to Principal and BOD of all requested financial information, as well as any outstanding issues that would affect the financial standing of the school,Provide special reports, as requested, to the BOD on an ad hoc basis. Helped implementing policy and procedures for a brand new school. Worked closely with Jeffco Purchasing, Accounting and Grants department. Over saw CCSP grant and other various grants.

FREE HORIZON MONTESSORI

A Charter school serving children from 3 years of age to 8th grade Director of Operations, Golden, CO May 2012-June 30,2015 Works directly under the Principal and supports the administrative team in providing overall leadership of the school. Manages the day-to-day operation and administration of all human resources policies, payroll, budgeting, procedures and programs. Serves as the conduit between our school and the community at large that both guides and manages communications that both assist and educate the community regarding school philosophy, curriculum, and educational policies. Develop, implement, and keep current a vibrant marketing strategy for the school that has a multi-media approach: brochures, web site, monthly newsletter, advertisements, press releases, articles, and events. BESTBUY

Lead Mobile Sales, Denver, CO September 2011- May 2012 Accountable for leading team of employees to deliver highest level of customer satisfaction to mobile customers. Responsible for maintaining high level of quality service standards, and driving sales. McCARTHY GROUP OF FLORISTS, DBA LEHRER’S FLOWERS

The McCarthy Group of florists is a national retailer of high quality floral products, flower arrangements and green plants, both domestic and tropical.

Assistant General Manager/HR Specialist, Denver, CO June 2011 – September 2011 Accountable for leading team of 40 employees to deliver highest level of customer satisfaction to flower shop customers. Responsible for daily operations of flower shop, including staffing, setting employee schedules, maintaining high level of quality service standards, and driving sales. GREATBIGCOLOR, INC

A leader for printing the highest quality large format graphics. With more than 12 years in business, they speak to both advertisers and merchandisers by producing the highest quality of products. Human Resource Generalist, Denver, CO April 2010 – June 2011 Managed daily Human Resource functions for team of 40 employees. Accountable for maintaining successful Human Resources operations; including implementation of employee relations manuals, OSHA standards orientation, and execution of attracting and hiring of qualified candidates. Primary business-to-business relationship contact.

● Implementation of web-based client view program to improve customer experience and drive profitability.

● Vital role in software technology support to ensure efficient business operations. T-MOBILE

KAMALA OSBORNE · Page 3

T-Mobile USA is a national provider of wireless voice, messaging, and data services reaching over 293 million Americans. Store Manager,Denver, CO November 2009 - March 2010 Managed successful sales and service operations for T-Mobile branch. Responsible for managing efficient retail team to drive sales and service experience for direct customers.

Increased sales and customer satisfaction within one month of employment.

Increased loss prevention and created inventory efficiencies. PEOPLES FLOWERS

Delivering fresh flowers, plants, gifts, sweet baskets, gourmet and fruit baskets, sympathy and funeral arrangements daily throughout Albuquerque. Peoples Florist was voted best florist in the Albuquerque Alibi. Human Resource Manager,Albuquerque, NM November 2003 – November 2009 Responsible for annual sales and payroll budgets. Accountable for retention and procedural compliance of 40 employees. Primary source for developing client marketing programs to enhance sales. Managed Human Resources administration, including OSHA standards orientation, delivery of benefits programs, and implementation of employee relations manuals.

● Increased sales and profits by expanding client retention through implementation of effective marketing programs targeted to attract repeat business.

MEGA CORPORATION

Founded as Magnum Industries in 1976 as a manufacturer of construction and mining equipment. MEGA manufactures products for moving water, coal, fly-ash, and equipment in applications around the world. Human Resource Generalist, Albuquerque, NM July 2001 – July 2003 Responsible for daily Human Resource functions, including employee relations, training, orientation, and administration of 401(k) and employee benefit plans. Accountable for payroll execution for 80 employees.

● Managed corporate communication efforts, including production and distribution of quarterly employee newsletter.

SUPERIOR MICROPOWDERS

Cabot Corporation purchased Albuquerque -based high-tech materials manufacturer Superior MicroPowders LLC. Privately-held Superior MicroPowders develops powder-based materials for a variety of high tech applications, from fuel cells to electrical and lighting systems.

Human Resource Manager, Albuquerque, NM 2000 – 2001 Responsible for Human Resource functions, including employee relations, training, orientation, and recruitment. Managed daily office functions.

Sales and Marketing Administrative Assistant, Albuquerque, NM 1999 – 2000 Drafted press releases and advertisements of highly technical products. Coordinated trade show efforts, sales exhibits, and assisted in other marketing initiatives, such as sales presentations, proposals, and execution of non-disclosure agreements.

EDUCATION AND CREDENTIALS

B.A. in Speech Communications from The Metropolitan State College of Denver CERTIFICATIONS:

Management Human Resource Train Certification – UNM Continuing Education Human Resources Training Certification – Society of Human Resources TECHNICAL PROFICIENCIES:

Microsoft Office Suite - Word, Excel, Publisher, Outlook, and PowerPoint MAS 90 Accounting Software; QuickBooks

Windows Based Operating Systems; Proprietary Payroll and Inventory Systems, PeopleSoft,Campus, Jeffco Connect, GLS, Taleo, MSS

Kamala Osborne

9539 W Coal Mine Ave · Littleton, CO 80123

add2i9@r.postjobfree.com · 303-***-****

To Whom It May Concern,

As a highly accomplished and prominent Human Resource/Administrative professional with a diverse background, proven track record in leading teams and implementing effective programs to drive growth and profitability, my qualifications will be of great interest to you. Please find my resume enclosed for your consideration and review. With a strong history of implementing operations and strategizing to promote client and employee relations,I possess in-depth knowledge of all business functions and protocols. I have a passion to succeed and to help others do the same. With a degree in speech communications, I have found a knack for promoting my company, myself, and my company’s products through both written and verbal communication. This is a skill I have found to be invaluable in an ever-changing workforce. A more comprehensive overview of my qualifications includes accomplishment in:

Human Resources Management: As a Human Resource manager,I provide full oversight of staff, budgeting, payroll, employee training and education, and associated systems support.

Sales & Marketing: As a sales professional, I accomplish underlying sales tactical skills as well as the ability to oversee a team to drive profitability. My marketing expertise is utilized to spearhead client retention and to promote highly technical products and services.

Corporate Communications:In a Corporate Communications capacity, I am able to interface with executives as well as employees alike to communicate a point to promote a cohesive working environment. My strong management and Human Resource experience is accompanied by my unique technical savvy. I am relied upon heavily to troubleshoot, support and train employees on system-based programs. This diversity of my skill set has proven to mak me a dependable resource of my teams and will translate seamlessly into your organization. I would welcome the opportunity to meet with you to discuss my ability to make an immediate and sustained contribution to your organization as its next new hire. Thank you and I look forward to speaking with you soon. Sincerely,

Kamala Osborne

KAMALA OSBORNE · Page 5

Enclosure

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