Front Office Assistant

Contact no. +974-********

Email: *******************@*****.***

Bin Mahmoud Doha, Qatar

Family Visa

ALYSSA LOUISE L. SORIANO

OBJECTIVE To explore and familiarize myself in varied fields; to comprehend my knowledge and to grow capably by sharing my skills to the association and vice versa.

PERSONAL DETAILS Place of Birth: Philippines

Nationality : Filipino

Status: Single

Language spoken: English and Filipino

EDUCATION STI College Santa Rosa Laguna, Philippines Year Attended: 2011-2015

Bachelor of Science in Tourism Management

SKILLS AND ABILITIES • Proficient with the use of Microsoft Office

• Can speak and write English and Tagalog

• Willing to be trained

• Ability to work under pressure

• Can adapt in different working environment and condition

• Has the ability to learn new tasks and adapt my skills to range of work situations.

WORK

EXPERIENCE :

Admin cum Receptionist

Tanoma General Contracting/ Jayvees Global WLL

Al Sadd, Doha - Qatar

August 2016 up to present

• Greet clients and visitors with a positive, helpful attitude.

• Assisting clients in finding their way around the office.

• Announcing clients as necessary.

• Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs.

• Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.

• Preparing meeting and training rooms.

• Answering phones in a professional manner, and routing calls as necessary.

• Assisting colleagues with administrative tasks.

• Answering, forwarding, and screening phone calls.

• Sorting and distributing mail.

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• Hiring, managing and developing the junior administrative team.

• Provide excellent customer service.

• Scheduling appointments.

• Perform data entry, filing and other clerical duties

• Arrange for courier services and mailing

• Generate Purchase Order to supplier

• Keeping the reception area neat and tidy at all times Receptionist/ Ticketing Agent

Thumbs Up Travel, Tours & Documents

Unit 126 Ground floor Target Mall Sta. Rosa Commercial Complex, Balibago.

June 2013 – July 2014

• Smile and greet guest with proper enthusiasm building strong relationships and creating clients for life.

• Own and immediately resolve clients problems.

• Operate and maintain office machines including printers, copiers.

• Maintain reception area clean and organize.

• Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

• Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.

• Book transportation and hotel reservations, using computer terminal or telephone.

• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

• Assist and process the papers for red ribbon of documents, NSO Birth, Cenomar, Marriage and Death certificate and passport. Office Assistant

Lufthansa Technik Philippines

MacroAsia Special Economic Zone Villamor Air base, Pasay City 1309 Philippines.

June – December 2015

• Taking phone calls and messages, arranging appointments

• Managing databases

• Handling correspondence

• Implementing new procedures and administrative systems

• Coordinating mail-shots and similar publicity tasks Page 3 3

• Filling and receiving correspondence

TRAININGS AND

SEMINARS

ATTENDED

• April-May 2013

350 hours of On the Job Training

Thumbs Up Travel, Tours & Documents

• April-May 2014

200 hours of On the Job Training

Lufthansa Technik Philippines, Inc.

• February 6, 2012

Food & Beverages, Housekeeping and Front Office

Hotel Venezia - Legaspi City, Albay, Philippines

• February 24, 2013

Career in the Hospitality Industry and Front Office Marriot Hotel Manila - Newport City Complex,

Pasay City, Philippines .

• March 5, 2014

Food and Beverage Housekeeping and Front Office

Familiarization Tour

Royale Tagaytay Country Club, Inc

I hereby certify that the above information is true and correct to the best of my knowledge. Alyssa Louise L. Soriano

Applicant

Contact this candidate