Customer Service Social Media

Professional Summary

Skills

Work History

KAREN MATA

Mesa, AZ 85208 928-***-****

Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any job hired for. Gift shop operations

Floral shop assistance

Shop Safety

Gift strategies

Shop management

Coupons and gift cards

Personal shopping

Spreadsheet management

Multi-line phone proficiency

Project planning

Sorting and labeling

Mail handling

Organization

Communications

Budgets

Customer service

Telephone operations

Multi-line phone systems

Operating switchboards

Message taking

Call Routing

Answering questions

Strong telephone etiquette

Greeting customers

Front desk operations

Professional communication

Switchboard management

Store opening and closing

Merchandising expertise

Product promotions

Point of sale knowledge

Cash Handling

Cash register operation

Problem Resolution

Team Management

Excellent customer service skills

Commercial production

Gift Shop Mgr. 04/2015 to 04/2020

Summit Healthcare Regional Medical Center – Show Low, AZ Maintained excellent attendance record, consistently arriving to work on time. Monitored social media and online sources for industry trends. Drove operational improvements which resulted in savings and improved profit margins. Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.

Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Provided customers with detailed information on company products, services and materials. Directed customers to appropriate departments for additional support. Assessed and offered solutions to improve procedures and customer experiences. Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Responded to customer inquiries via phone, email, and web-based platforms. Assisted call-in customers with questions and orders. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Surgery Registrar 03/2008 to 04/2015

Summit Healthcare Regional Medical Center – Show Low, AZ Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.

Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.

Assembled and disassembled patient charts based on specific departmental policies. Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.

Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.

Imaged and scanned patient and registration documentation into electronic patient record via CPSI, McKesson, Athena and Allscripts/Sunrise. Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives. Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties. Visited patients' rooms to collect insurance and financial information required for registrations. Compiled and reviewed medical charts.

Call Center Operator 05/2006 to 03/2008

Summit Healthcare Regional Medical Center – Show Low, AZ Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Searched relevant directories to find contacts, business addresses, and information for Education

customers and employees.

Performed clerical work such as sorting mail, restocking supplies and typing documents. Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Connected callers with appropriate professional, department or business. Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Maintained excellent attendance record, consistently arriving to work on time. Trauma Call Center Operator 02/2000 to 04/2006

Phoenix Baptist Hospital – Phoenix, AZ

Read system maps and caller information, and documented all details in system. Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.

Relayed latest information to first responders via electronic means, telephone calls and radio responses.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.

Bakery Team Member 09/1999 to 02/2000

Costco – Phoenix, AZ

Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes. Cleaned and maintained kitchen equipment and oven. Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.

Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Replenished and rotated food items, following correct food cooling and storage procedures. High School Diploma 05/1979

Alhambra High School - Phoenix, AZ

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