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Manager Analyst

Westbury, NY
June 24, 2020

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Sowmya Bhat Bonanthaya Sr.Business Analyst/Agile Product Manager-Owner


860-***-**** (m)


** ***** ** *****sive experience in Information Technology industry with 13+years of work experience as Business Analyst/Product Manager/Owner in different industries like ecommerce, insurance brokerage, utilities, commodities trading (web applications), and public agency. Certified SAFe4 Product Owner/Product Manager was issued by Scaled Agile Inc.

Experienced in attending product planning, iteration planning/execution in agile framework and write user stories for any given feature and collaborating with developers and business users in Lean portfolio management. Involved in conducting user and market research to make decisions, set priorities and present to business.

Experience in various process methodologies like Waterfall, Agile and RAD in a cross-functional team environment.

Extensive experience in writing business and functional requirement, user interface/integration specifications with detailed process flows, creating/writing Use Cases, test cases, test scripts, high level and low-level Activity Diagrams.

Experience in various phases of Software Development Lifecycle (SDLC) from Requirements Gathering, system build, integration testing, User acceptance testing to Rollout, System enhancements and maintenance. Good practical knowledge of various software quality processes and planning.

Experience in handling integration projects for ETL and worked with various teams to get required mapping and other API related information. Experience in managing business change requests, handling end user training and end user support.

Experienced in Data mapping, APIs(B2B), data synchronization, adhoc reporting and Data conversions for application migration, review high level design document, test Procedures, defining Test cases, test plans, reviewing and maintaining test scripts, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT).

Experience in analyzing and documenting business process/work flows and recognize opportunities for improvement and work on automation for cost savings/operational efficiencies.

Experience in applications involving multiple platforms and technology. Skilled in relational database, data testing, systems design and integration and validating data by writing and executing sql queries.

Experienced in transforming business requirements into detailed functional specifications; focusing on workflow analysis, defining rules, design, and process flow modeling.

Experience in Joint Requirement Planning (JRP), and Joint Application Development (JAD) sessions. Skilled in end user requirements elicitation, performing GAP analysis and creation of Business Requirement Documents (BRD). Conducted BRD walkthrough/review sessions and ensured that BRDs were signed off by end user senior representatives.

Technical Team Leadership with strong business communication, presentation and interpersonal skills.

Skill Summary

Operating Systems: Windows XP,2000/NT, UNIX, Linux, Dos

Languages: Java, PL/SQL, C, C++

RDBMS: MS Access, Oracle 11g and Mysql

Tools & Utilities: Jira, MS Visio, Excel, MS Word, Quick base, Sysaid, Power Point, Toad,

Clear Quest (Rational tool for bug tracking), Exceed, Load Runner, Jira,

WinRunner, QTP, SharePoint, Tibco BW, Tibco iProcess (BPM tool),

IBM WebSphere Commerce, WebLogic, Endeca (search engine),

HP Quality Center

Education: Bachelor of Engineering in Electronics

Project Experience Details

Aon Global-Travel Insurance, Garden City NY ( Feb-2016- Till current

Role: Senior Technical Business Analyst

Aon Travel Practice assists 50+ clients as insurance brokerage/administrator for multiple carriers.

Articulate existing process flows and suggest areas for automation and other efficiency improvements. Liaise with clients to understand business requirements. Translate requirements into actionable technical solutions and describe data integrations to technical and non-technical audiences. Thoroughly test systems and products prior to user acceptance testing (UAT). Actively contribute to development of designs for data products. Create training decks for end users. Train and support users across functions and resolve issues. Identify root causes of issues during production phases. Query and gather test data and present to business users and testers.

Key Achievements:

Contributed to range of key operational efficiency projects for our custom Claims administration process. Cut costs by 35-40% and reduced labor by 20% by automating workflows and building ETL processes to load millions of insured data in to Aon system from various sources of incoming data like files, webservices & API’s.

Built and customized communication platform which facilitated sharing accounting-related information with new clients.

MSC Industrial Supply, Melville NY ( Aug 2010 – Feb 2016

Role: eCommerce/Digital Agile Product Owner-Manager/IT Business Analyst III

A major industrial supplier with a focus on B2B activities.

Led full software development cycle for core functionalities of new e-commerce site. Guided offshore and internal design teams. Monitored websites and devised optimization requirements. Directed multiple Agile iterations by creating user stories to deliver complex features that increased customer value. Ensured user experience of planned features at iteration. Recommended and negotiated proposals during iteration definition and prioritization phases. Led backlog grooming sessions and daily stand up meetings. Coordinated and supported production releases. Created visual training guides for new web applications.

Served as liaison between business community and IT organization. Articulated user stories, process flows, and business requirements with business users and achieved approval. Provided alternative solutions to stakeholders when technical fulfillment of business requirements was not possible.

Key Achievement:

Implemented and launched dynamic and user-friendly e-commerce website which exceeded expectations. Developed mobile app for vendor managed inventory in B2B world which was user friendly and faster for apple iPhones.

Contributed to few operational efficiency projects by automating workflows reducing labor cost by 15%.

Cablevision, NY July 2009 – Feb 2010

Role: Integration Business Analyst

Documented processes, workflows, and user cases. Designed business processes and wrote rules. Analyzed existing workflows and transformed to new system. Created mapping documents to integrate main frame systems, Oracle databases, and web services. Gathered missing functionalities and requirements from business users and developers. Validated data by writing and executing SQL queries. Created test data and test cases. Reviewed test plans in collaboration with QA team. Coordinated project planning among development team members and project managers. Created user guides and training presentations. Supported end users across functions and resolved issues.

Key Achievement:

Made significant contributions to successful migration of integration projects (over 50 interfaces) from Vitria to TIBCO platform.

Bowne Management Systems, Inc., NY July 2008- Jun 2009

Role: Lead Conversion/Systems Analyst

Client: New York City Department of Transportation, New York, NY

Contributed to planning sessions with key government officials. Led two direct reports to implement leading-edge business management system for maintenance and operation of traffic control assets. Defined and developed business flows and processes. Converted over 25 Mainframe, Microsoft Access, and Microsoft Excel legacy systems to new platform. Gathered requirements in focus of creating SIMS the centralized database using Maximo from the start to end processes of assets named “Traffic Control Device (TCD)”; life cycles range from installation, repair, maintenance, suspension, and its removal. Assisted/mentored and lead team members with best practices.

Bunge Global Agribusiness, Whiteplains, NY Feb 2006 – Jun 2008

Role: Integration Analyst

Bunge is a commodity trading company and has operations across the world with integrated operations that circle the globe. Bunge’s operations used various decentralized, but integrated platforms and systems like SAP systems in St Louis, AS400 database and Oracle database in Rome. Integrated Operations transform these facilities into a unified supply chain that delivers to the customers what they want - the right product at the right time and the right price.


Creation of Use Case documents by creating Activity Diagrams. Coordination between testers and developers by looking in to QC to escalate issues/defects and bugs and Functional Specifications documents, system test cases and integration related test cases.

Attended inception reviews and designed system interfaces with Borland Together tool following the best practices of the Industry and Bunge Standards (VETRO – Validate, Extend, Translate, Route, and Operate), SOA Standards (Service Oriented Architecture) and Publish / Subscribe paradigm.

MidwestISO, Carmel, Indiana Jun 2005 – Jan 2006

Role: Analyst

JOA (Joint Operation Architecture) is a system integration project in Utilities domain space where different trading partners are connected to the integrated system to perform various activities. The JOA Architecture requires interfaces that would send & receive Settlement & Congestion information in the Network & then accordingly help the application to determine the activities to be done to ease the flow of energy across Flow Gates.


Interacted with Business groups to define system enhancements based on changes in business models and process. Created system requirements documents, conducted joint review sessions with business representatives and obtained the required signoffs for system build.

Elaborated business requirements to create functional specifications for new features and enhancements to existing system interfaces.

Defined interfaces for obtaining files from database on demand from trading partners. A Portal Request to send files of day (previous day, day before etc) was developed as part of this interface. Defined simulators to test the functionality and the data flow for inbound and outbound data.

Software developer in multiple product-based companies Feb01-Jan 05

Involved in developing applications and features in multiple mobile/embedded software technology firms.

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