BRITTANY BOWERS

**** ***** *** *. ***** BC V*Z *N8 add2b9@r.postjobfree.com 1-250-***-****

qualifications

I have over 7 years of customer service experience and over 5 years of managing experience. I work very well independently, and I am a great team player. I am punctual and a strong communicator. I have attention to detail, and I work well under pressure. I can handle customer inquiries in a professional manner. I have experience accurately exporting payroll and creating schedules, holding interviews, training new staff and been responsible to maintain staff morale.

Work History

BARISTA, THE STICK IN THE MUD COFFEE HOUSE

OCTOBER 2019 – MARCH 2020

Taking and completing food and drink orders, opening and closing the café, completing cash, debit and credit transactions, maintaining store cleanliness, leading by example and maintain a positive attitude at work, answering customer inquiries, assisting customers with concerns, maintaining rapport with guests and personalizing interactions, counting the tills, training new staff on both till and food preparations as well as drink recipes, keeping communication lines strong with the staff in all areas of the café to maintain strong understanding of the products and foods offered to guests.

BARISTA, SHIFT SUPERVISORT, TRAINER, STARBUCKS COFFEE

JUNE 2012 – DECEMBER 2014 RETURNED MAY 2019 – OCTOBER 2019

Taking and completing food and drink orders, opening and closing the café, successfully completing cash, debit and credit transactions. Exhibiting excellent customer service skills, basic cleaning tasks, training new staff on using both till and teaching them drink recipes, answering the phones, maintaining store cleanliness, doing mark downs on merch items, restocking and re-facing merchandise items. Receiving food and inventory orders and

Putting it all away.

CO-MANAGER, DISCOVERY COFFEE

DECEMBER 2014 – APRIL 2019

Taking and completing food and drink orders, answering customer inquiries via phone and email, holding interviews, hiring and firing members of staff, opening and closing the café, doing morning and evening cash outs as well as bank deposits, exhibiting excellent customer service skills, successfully completing cash, debit and credit transactions, weekly inventory orders, exporting payroll, inventory orders, coffee/tea orders, sales reports, volunteering at work events, working in the food truck at public events, working with a team, communicating with my Bar Back to correctly complete guest’s orders.

EDUCATION

High School, S.I.D.E.S

References available upon request.