*** ***** ****

Lake in the Hills, IL *****

Phone 847-***-****

E-mail add2ai@r.postjobfree.com

Kathleen Bernard

Professional experience

*/**** – 5/2020 Canon U.S.A, Itasca, IL

Account Relations Representative, III

Overview

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Main Responsibilities:

Promptly informs supervisor of potential problems or customer concerns

Promptly reviews and responds to management and client requests via emails, phone calls, text

messages and verbal

Strong focus on providing good customer service.

Supervisor/Manager: Joanne Pero

2009-12/2019 Well Below Market, Dundee, IL

Office Manager//Bookkeeper to Owner/Real Estate Investor

All Bookkeeping – A/R, A/P, Payroll, Prepare 1099s

Generated and Prepared New Tenant Leases

Collected all Monthly Rents and Deposited

Prepared 5 Day Notices/30 Day Notices

Worked with the City for inspections, rental licenses and permits

Scheduled maintenance issues on rental properties

Worked closely with company accountant on tax preparation

Placed ads for vacancies

October, 2018 Certified Fitness Instructor

2009-2011 Avid Supply, Inc., Crystal Lake, IL

Office Manager/Executive Assistant to President/Owner

Managed day-to-day office operation

Handled all incoming calls and scheduled appointments/meetings

Responsible for Purchasing, Billing, Payroll, Accounts Receivable & Payable using Quickbooks

Special Marketing Projects

Customer Service Liaison, order tracking, order issues, handled customer concerns/complaints and prepared orders for shipment

2004-2009 Enrichment Training Resources, Palatine, IL

Office Manager/Executive Assistant to President/Owner

Implement, organize and oversee the design of new website

Handled maintenance of website

Accounts Receivable, Payable, Payroll, and Invoicing, using Quickbooks Pro Online Version and General Bookkeeping

Ordered and expedited materials to clients

Handled all incoming calls and scheduled appointments/meetings

Prepared PowerPoint Presentations

2000-2004 Midwest Media Group Schaumburg, IL

Office Manager/Administrative Assistant to President/VP

Responsible for maintaining sales office on a daily basis

Prepare sales quotes and prepare purchase orders

Customer Service Liaison, order tracking, order issues, handled customer concerns/complaints and prepared orders for shipment

Handled all incoming calls and scheduled appointments/meetings

Order tracking/inventory

Expedite freight

Generate monthly commission statements for salesman

Record and generate weekly minutes from sales meeting

Hire new employees/orientation

Manage and coordinate telephone system and voice mail system

Process Travel/Expense Vouchers/Reports

1989 - 1999 Roscor Corporation Mount Prospect, IL

Administrative Assistant to VP of Sales/Office Manager

Prepare sales proposals and correspondence

Order Entry

Customer Service Liaison, order tracking, order issues, handled customer concerns/complaints and prepared orders for shipment

Coordinate and record minutes for weekly sales staff meetings

Schedule vendor sales training on a weekly basis

Generate sales revenue forecasts on a monthly basis

New employee orientation

Organize events and trade shows

Objective

To obtain a challenging position that will utilize my executive/administrative skills.

Additional Info

and Experience: *Able to multi-task and work well independently

*Excellent customer service/communication skills

*Trusted with confidential information/situations

*Familiar with most types of office equipment/machines

*Computer Skills: Word, Excel, PowerPoint, Email, Internet, QuickBooks Pro

*Excellent Typing Skills/Dictaphone

*Shorthand

*Accounts Receivable/Payable and General Bookkeeping

*Prepared Payroll, Payroll Liabilities and Quarterly Taxes, Sales Tax Reports

*Basic Website Design

*REFERENCES AVAILABLE UPON REQUEST*

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