Customer Service Representative
Resume:
Mamadi Diallo
Winnipeg, MB R*L 1E4
add28p@r.postjobfree.com
PROFILE
ABILITIES
Restaurant Host / Server
Languages: French and English
Ability to work independently as well as in a team environment
Punctual, kind, hardworking, professional and ability to work under pressure
Quick learner, professional and great inter personal skills
Internet Computers Skills : Microsoft Word, Excel, Sage and
Highlights of Qualifications
Holds a diploma in Accoun ng with 4+ years combined experience in accoun ng, finance, customer service and administra ve work
Excellent analy cal and mathema cal skills with strong a en on to detail demonstrated through course works and work experience
Possesses skills in payroll calcula on, journal entry, reconcilia on and coordina on skills acquired through internship and course works
Highly energe c, confident and friendly a tude towards colleagues with the ability to work independently as well as in a team
Excellent wri en and verbal communica on skills in both French and English demonstrated by providing live support to couriers, customers and colleagues coupled with great problem solving, decision making and multi-tasking skills
Proficient in Microsoft Office programs including Excel( V-lookup, H-lookup, Pivot table, Countif, Sumif) and various accounting software such as Sage 50,Tax Cycle, CCD, Equifax, TransUnion and profile credit
Receive and record the client’s reservations and assign tables
Greet clients at entrance of restaurant and escort them to tables or other seating areas
Speak with clients to ensure satisfaction with food and service, and attend to complaints
Order necessary dining room supplies and equipment
Inspect dining and serving areas and equipment
beverages Present menus, make recommendations and answer questions regarding food and
Take orders and relay to kitchen and bar staff
beverages Serve food and
Customer Service
Skipthedishes delivery logistique bilingual
PROFESSIONAL EXPERIENCES
Logistics Controller (bilingual French/English) may, 2018-Present Skip the Dishes
Just eat (delivery) 2017
Saint River Telecommunication 2016-2017
Just construction 2015-2016
(New paper delivery) 2014-2015
Customer Service Representative (financial services 2011-2012 Cabinet Djifi Diarra - Bamako, Mali
Customer Service Representative 2012-2013
Banque de Développement pour le Mali - Bamako, Mali EDUCATION
Business and Administration 2015-2019
Université de Saint-Boniface – Winnipeg, MB
Financial Engineering (Master1) (4 years) 2009-2013 Université Sup Management-Mali – Bamako, Mali
High School Diploma 2009
Lycée La lumière – Bamako, Mali
Present bill to patrons and accept payment
Greet customers
Respond to customer questions
Advising clients on the possible types of bank accounts
Taking appointments
Direct customers to the correct department
Ensuring cleanliness of workplaces
References are available upon request
Contact this candidate