Customer Service Food Safety
Resume:
NJOMO BELMOND ORELIEN
Email:add25t@r.postjobfree.com
Address: Al Barsha, Dubai
PERSONAL SUMMARY
Reliable, Energetic and resourceful Bartender with over five years of high-volume restaurant experience, constantly on the lookout of beverage trends. Adept at producing quality drinks while managing high-volume bar with composure thereby offering exceptional customer experience. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency.
SKILLS
Beverage knowledge
Cocktail mixing
Cash handling
Time management
Adaptability
Conflict resolution
Inventory controls
Employee training
Strong communication skills
Outstanding customer service
Courteous
Bar management
WORK EXPERIENCE
Citymax Hotel, Al Barsha- Dubai Nov 2018 - May 2020
Head Bartender
Introduced a “Cocktail of the Month” promotion to our menu that was well received by customers and increased monthly sales by 10%.
Produced and balanced daily and weekly sales reports to assess and coordinate staff, thereby subsequently improving organizational profit.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Trained three junior bartenders and restaurant staffs all aspects of the job from drink preparation to knowledge to building customer relationship thereby reduced attrition by 15%.
Premier Inn Hotel, Abu Dhabi June 2015 – Sept 2018
Bartender
Operated cash register and Point of Sale (POS) for transaction and made proper change for cash transaction.
Reorganized bar area which resulted in a 20% increase in overall efficiency.
Improved customer base by engaging in a friendly chat with patrons and ensuring recurring business.
Utilized knowledge of mixed beverages and provided the wait staff with well- prepared drinks in a timely fashion leading to guests’ satisfaction and return service.
Premier Inn Hotel, Abu Dhabi Feb 2014 – May 2015
Service Attendant
Advertised, marketed and recommended menu options to guest to increase guest satisfaction.
Communicated product knowledge to facilitate guest decision making.
Created a welcoming environment for visiting guest providing a memorable dining experience.
Maintained all sanitation procedures and food safety guidelines.
EDUCATION AND TRAINING
Basic Barista Skill 2019
Lavazza Training Center, Dubai
Beer Academy and Cocktail Coaching 2019
Path Bar School, Dubai
Bachelor of Arts - Translation 2011
University of Yaoundé I, Cameroon
AWARDS
Employee of the month - Feb 2020
Recognized for outstanding services to guests and dedication to fellow employees.
Star of the month - Sept 2019
Introduced a list of signature cocktails which increased the monthly revenue by 20%.
LANGUAGE PROFICIENCY
English: fluent( speaking, reading and writing)
French: fluent( speaking, reading and writing)
Italian: basic
REFERENCE UPON REQUEST
Contact this candidate