Assistant Office Manager
Resume:
Hope Casamina Sison
*********@*****.***
Present Address:
**** ** ******* * ******** 1316, Muscat, Sultanate of Oman, Al Khuwair 133, Muscat, Sultanate of Oman, Oman
Permanent Address:
Block 2 Lot 66 Casimiro Townhomes Zapote, Las Piñas City 1742, Metro Manila, Philippines
Basic Information
Age
29
Birth Date
Nov 05, 1990
Gender
Female
Civil Status
Married
Height (cm)
167
Weight (kg)
54
Nationality
Filipino
Religion
Christianity - Catholic
Work Experience
I have been working for 6.48 years
May 2018 - May 2020
(2 Years, 1 Month)
International Cabin Crew / Stewardess
Oman Air
Airline / Aviation
P.O. Box 58. P.C.111 Muscat International Airport
Understand the duties of your assigned position during flight and act your best
Ensure the satisfaction of passengers by answering questions and offering them assistance
Check cabin before take-off to ensure compliance to safety regulations
Welcome travelers on board and help them to their seats when necessary
Serve food and beverages and sell products
Give the “safety” presentation in a well-prepared manner Monitor the cabin frequently for the entire duration of the flight Adhere to established regulations and procedures
Remain calm and offer assistance to passengers in the event of an emergency
Give particular attention to passengers with special needs
(children, disabled, elders etc)
Prepare accurate reports concerning any significant issues or happenings
Jul 2015 - May 2017
(1 Year, 10 Months)
Customer Service Associate II
Convergys
Call Center / IT-Enabled Services / BPO
Convergys, 2 E-COM, SM Mall of Asia, Pasay City, Philippines Provide services or make sales directly to customers via the telephone or through email and instant messaging communications Make and receive calls using a telephone headset
Read from a dynamic prepared script that applies to the situation at hand
Adjust scripts as necessary to target the individual interests of clients
Respond to customer queries with information about products and services or technical assistance
Collect customer information pertinent to business objectives, such as name, address, demographic and financial information Process order information; schedule appointments
Conduct surveys for market research; enter data into computer systems
Maintain detailed records of contacts
Acquire lead lists with names and telephone numbers of potential clients
Monitor performance in conjunction with personal goals and business objectives
Nov 2012 - Dec 2014
(2 Years, 1 Month)
Customer Service
JKF Enterprise
Retail / Merchandise
Gadong Mall Brunei Darussalam
Listen to customers’ questions and concerns, and provide answers or responses
Provide information about products and services
Take orders, calculate charges, and process billing or payments Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken Review and select standard responses for answers or solutions Refer customers to Technicians
Nov 2011 - Feb 2012
(3 Months, 4 Weeks)
Secretary
Department of Trade and Industry
Government
Ground Floor, R.A. Building, Sergio Osmeña Avenue, General Santos City, 9500 South Cotabato, Philippines
answering calls, taking messages and handling correspondence maintaining diaries and arranging appointments
typing, preparing and collating reports
filing
organizing and servicing meetings (producing agendas and taking minutes)
prioritizing workloads
liaising with relevant organisations and clients
coordinating mail-shots and similar publicity tasks logging or processing bills or expenses
acting as a receptionist and/or meeting and greeting clients Educational Attainment
Jun 2007 - Mar 2012 Notre Dame of Dadiangas University Bachelor's / College Degree
Bachelor of Science in Information Technology
Government Documents
Passport ID Number: P4587240B
Place of Issue: PE MUSCAT
Date of Expiration: Jan 27, 2030
Skills Active listening Communication Computer skills Customer service Interpersonal skills Leadership Management skills Problem-solving Time management Transferable skills Languages Filipino, English and Malay
Character References
Jerry Obrique Subject matter expert (SME)
Convergys
****************@*****.***
Richie Osia Team Manager
Convergys
******.****@*********.***
Contact this candidate