Engineer Customer Care
Resume:
AYMAN MAHMOUD SAEED
PHONE +202-******** MOB +2-01005080910-01120440064
E-MAIL add20r@r.postjobfree.com
OBJECTIVE
To obtain a position with development potential in the field of Electrical and telecommunication engineer. EDUCATION
B.Sc. . . . . Electrical Engineering, Communication department in September 2005, Tenth of Ramadan, Egypt With an accumulative grade as pass.
- GRADUATION PROJECT
Alarm system the project discussed and evaluated in Faculty of Engineering, Tenth of Ramadan University in September 2005.
With an EXCELLENT GRADE
PROFESSIONAL COURSES
Training courses:
1- Alcatel-Lucent in College June 2003
2- CCNP collaboration
3- CCNA R&S (Cisco certified network associate) CSCO12721795. 4- CCNA Service provider (Cisco certified network associate) CSCO12721795. 5- CCNP R&S (Cisco certified network professional) CSCO12721795. 6- CCNP ( Service provider )
- Edge ( MPLS,L2VPN,L3VPN,AToM,VRF,VPLS and CSC )
- Core ( Traffic engineering & QOS (quality of service) )
- Advroute ( BGP )
- route (IS-IS and OSPF)
7- CCIE Service provider next generation (Self-study full done). 8- MCSA 2012
9- Youtube channel
https://www.youtube.com/watch?v=udHZujH3AIM&list=PLJxlh8LyatkbBP9zXasOZ3JUM7cqu57XI 10- https://www.facebook.com/groups/Networkenterprieseengineer/ Other computer skills
Network ( OSPF, ISIS, RIP, EIGRP, BGP, MPLS, L3VPN, L2VPN, ATOM,
System administrator ( MCSA, Windows, Active directory, DHCP)
Voice ( IP Phone, CUCM,CUC,UCME,IMP)
Security ( Paloalto, Fortigate,Sonicwall,Sophos,ISE,ASA )
Monitor tools ( Solarwinds, CACTI( MRTG ) )
WORK EXPERIENCE
1- Working on TBTD ( Trans business for trade as Senior Network admin since 1/1/2019 till present
Monitoring, maintaining and configuring all network, wireless, voice and Security devices including all branches ( 24 Branch )
Configuring and maintaining all wireless devices DELL trend
Configuring and maintaining all network equipment such as CISCO ( 1900, 888 ) and Switches ( 2960 and 3650 )
Monitoring and enhancing BGP connection in all branches for best network performance
Working on all security system devices such as ( Paltoalto and Fortigate )
Configuring IPSEC tunnels, Security rules and Policies to match the required environment needed
Configuring Cisco IP Phones via CUCM ( Cisco unified call manager ) 2- Cisco instructor since 11/2017 till present
CCNA R&S
CCNP R&S
CCIE R&S
CCNA SP ( Service provider )
CCNP SP ( Service provider )
CCIE SP ( Service provider )
N+, A+
3- Etisalat ISP as FM (field maintenance) engineer since September 2011 till 10/02017. ISP Etisalat project:
Installing and maintaining Core ISP Etisalat for devices NE40 ( Net Engine ), OSN and NE20
Installing expansion of DSLAMs and expansion of E1 and STM-1 connectivity.
Troubleshooting of Network Failure and Outage inside Cairo
Available in 24x7 on-calls in any urgent case.
Site survey and PM.
Daily maintenance and problem resolution, operating system patches and software upgrades, routine hardware configuration Perform acceptance test for new Sites.
Configuration and troubleshooting for the following: Switches (Cisco 2950 series, 2960 series, 3560 series and 3750 series), Routers (cisco 2800 series, 1800 series, 800 series, 1700 series, 2600 series, HUAWEI NE40, NE20), DSLAMs (HUAWEI IPDSLAM 5600, 5603, HUAWEI ATM 5100,5103, Alcatel Zyxel, ISAM), AND transmission devices ( HUAWEI Metro 1000, Huawei OSN 3500).
Maintenance all types of DSLAM, Integration and commissioning of Huawei equipment.
Maintenance all types of Huawei equipment switches.
Installation of DDF and Blocks attached with DSLAMs for the connectivity subscribers. 4- Worked in Mobiserveholding Company as field maintenance engineer since May 2010 till September 2011
JOB DESCRIPTION:
ISP Etisalat project:
Maintenance all types of DSLAM, Integration and commissioning of Huawei equipment.
Maintenance all types of Huawei equipment switches.
Installing and maintaining Core ISP Etisalat for devices NE40 ( Net Engine ), OSN and NE20
Maintaining 3G Huawei equipment for Mobinil GSM project.
Installing expansion of DSLAMs and expansion of E1 and STM-1 connectivity.
Installation of DDF and Blocks attached with DSLAMs for the connectivity subscribers. Vodafone IP microwave project:
IP microwave field maintenance engineer
RTN Transmission equipment maintenance engineer and connectivity correction
Maintenance all types of transmission equipment, Integration and commissioning of Huawei equipment.
Installing and maintaining Core ISP Etisalat for devices NE40 (Net Engine), OSN and NE20.
Maintenance all types of Huawei equipment transmission wise E1, E3, STM and Coaxial connections.
Ericsson project:
PM for Ericsson sites inside Cairo.
Battery test and clearing snags after maintenance.
Responsible for all types of managerial department including the maintenance site engineer. 5- Worked in Era-tech as site engineer from February 2010 – May 2010. JOB DESCRIPTION:
Installing all types of DSLAM, Integration and commissioning of Huawei equipment.
Site engineer for the deployment of nileonline and LINKdotNET for maintaining and installing DSLAMs.
Installing expansion of DSLAMs and expansion of E1 and STM-1 connectivity.
Installation of DDF and Blocks attached with DSLAMs for the connectivity subscribers. 6- Worked in NGC Company as sales and technical support engineer for test equipment from December 2009 – February 2010.
JOB DESCRIPTION:
Excellent knowledge about synchronization for mobile networks.
Site Engineer for the Deployment of Osilloquartz Synchronization Equipment’s in Mobinil network.
Practical Experiences for the installation& Troubleshooting of Osilloquartz Synch Equipment’s
(PRC, SSU and GPS).
Test equipment training for GSM fields (Site master, BTS, spectrum analyzer, etc...).
Sales engineer for all kind of test equipment which is related to all kind of networks such as (Fiber optics, LAN, GSM and CDMA...).
Technical Support and onsite training for many Anritsu Products (Site Master, OTDR ...etc.).
Perform complete synchronization auditing for both Telecom Egypt and Mobinil core network installing the synchronization system for SDH equipment for Alcatel-Lucent and Ericsson. 7- Worked in Etisalat Company as customer call representative in UAE ( united Arab Emirates ) as a customer service representative from Dec 2007 – Dec 2009. JOB DESCRIPTION:
Customer care representative supporting all kinds of ADSL and broadband services.
Managing and coordinating the tickets and problems created by the system with the concern department.
Solving customer problems through E-mail and chat program for live customers.
Training new candidates for all kind of networks and preparing them to be ready for the customer service work.
8- Worked in Telecom Misr as Pre-sales engineer and PBX maintenance company from Jun 2007 – Dec 2007.
JOB DESCRIPTION:
PBX maintenance engineer for KAREL PSTN installing, commissioning and maintenance
Elmasreya Factory Central (Installing, configuring and maintenance) a full project of PBX Centrals including ISDN network.
Pre sales engineer for all kind of telecommunication equipment (studying, installing, and training.
Preparing Quotations for tenders and providing the best technical solution for customer. 9- Worked in Info-tech Company as Installation engineer from July 2005 – June 2007. JOB DESCRIPTION:
Installation for all kinds of LAN and PC networks.
Technical support engineer customers through visits or by phone as a customer care representative.
Leading 2 Technicians and training new candidates for the required job. LANGUAGES
Native in Arabic.
Very good command in written and spoken English. PERSONAL SKILLS
Ambitious, Trouble shooting, leadership skills (lead more than 10 Technicians in work).
Ability to learn & expert well in minimum possible time.
Ability to teach people giving lesson in statistical to colleges and other post-graduation studies.
Ability to work under pressure.
PERSONAL INFORMATION
Marital status : Married
Nationality : Egyptian
Car licenses : Yes
Military status: exempted
Date of Birth : 06/04/1982
Car : Yes
REFRENCES
Available on request.
Contact this candidate