Customer Service Office Assistant

IRISH MAE C. MARIANO

Bldg. ***, Road ****, Block 326, Adliya

Contact Number:+973********

Email Address: ************@*****.***

OBJECTIVE:

To be part of your good and progressive company and share my knowledge in the industry for our success.

TOTAL NUMBER OF CUSTOMER SERVICE : 5 YEARS

QUALIFICATION AND ADVANCEMENT:

•skilled using computer

•multi task skills

•diligence and dedication to work

•handing POS,taking Talabat and Carriage orders

•passion to ensure customer satisfaction

•work effectively under time pressure

WORK EXPERIENCE:

Company: Cafe Rouge (Adliya)

Designation: Waitress

Period Covered: Dec. 4, 2018 - present

Company: Famouse Supermarket (Ras ruman)

Designation: Sales Retail / Cashier (part-time)

Period Covered: October 24,2018 - Nov. 2018

Company: Wembley Boutique (Ummalhassam)

Designation: Saleslady / Cashier (part-time)

Period Covered: October 20,2018 - Nov. 2018

Company: 55 Old St. Restaurant (Adliya)

Designation: Waitress / Cashier

Period Covered: September 19, 2018 – October 11, 2018 Company : REMZA INVESTMENT COMPANY

MEISEI RESTAURANT (Adliya)

Designation: Waitress/Hostess

Period Covered : September 17, 2017 – September 17, 2018 (1 year)

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Company: PRIVATE FAMILY

Beirut, Lebanon

Designation: Housekeeper

Period Covered: September 29, 2014 – September 16, 2017 (3 YEARS)

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Company: CONVERGYS

Ortigas, Philippines

Designation: Customer Service Representative

Period Covered: November 4, 2012 – August 31, 2014 (1.9 YEARS) DUTIES AND RESPONSIBILITIES OF CUSTOMER SERVICE REPRESENTATIVE

● Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

● Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

● Update customer information in the customer service database during and after each call

● Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

● Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

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Company: AL AIN PALACE HOTEL

Corniche road, P.O. Box 33

Abu Dhabi, U.A.E

Designation: Waitress (TAIKI JAPANESE RESTAURANT)

Period Covered : October 16,2010 - October 17,2012 (2YEARS) DUTIES AND RESPONSIBILITIES OF WAITRESS

Internal and External Customer

● To be cheerful, helpful and service-oriented to customers at all times.

● To greet each other and whoever walks into the outlet.

● To ensure proper control, including pro-acting to situation, reacting to problems and responsible for any actions taken.

● To report all customer comments/feedback to the immediate superior. Cleanliness

● To ensure outlet is well maintained and clean at all time, including utensils, equipment and cutleries used.

● To ensure service station is well stocked and well-arranged before, during and after operation hours.

● To ensure service/floor area should be clean and arranged neatly. Safety Management

● To strictly follow the safety and security rules.

● Inform the immediate superior regarding defective equipment such as tables and chairs etc.

● Ensure that the outlet is safe and comfortable for the guest.

● Inform immediate superior for any maintenance malfunction

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COMPANY: Caritas Health Insurance

Davao, Philippines

Designation : Office Assistant

Period covered: September 10, 2009 - September 8,2010 (1 YEAR) DUTIES AND RESPONSIBILITIES

CORRESPONDENCE

● Receive calls from client, business partners, workers or community members, and either answer and forward the calls.

● taking notes from the manager,preparing a memo or letter and screening mail

DOCUMENTS

● can copy documents for mailings or for internal distribution

● can fax documents from the company to clients or customers

● proofreading documents before they are sent out of the office OFFICE TASKS

● to carry out clerical tasks and errands to assist others

● to cancel or rescheduling appointments,ordering office supplies,taking notes during the meeting

RECEPTION

● to assist new employees and visitors in finding their way around

● to direct visitors to the people they came to meet

● to offer a friendly and professional reception to people who came to the office

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Company: Casa San Miguel

San Miguel,San Antonio

Zambales Philippines

Designation : Music Teacher (violin)

Period Covered : June 5,1999 - July 7,2009 (10 YEARS) EDUCATIONAL BACKGROUND:

Tertiary

Bachelor of Science in Nursing

Mt. Carmel College

Bocaue,Bulacan

S.Y 2001-2003 (2 years)

Secondary

Calumpit Institute

Calumpit Bulacan

S.Y 1997-2001

PERSONAL DETAILS:

Birth date: June 05,1984

Age: 36 yrs. Old

Sex: Female

Height: 5’4

Civil Status: Married

Religion: Roman Catholic

Language Spoken/Written: English/Filipino/ العربیة Passport No. P3522557B

SKILLS:

● Fluency in Arabic Language

● Food and Beverage Service

● Housekeeping

● Customer Service

● Computer Literate (Microsoft Office and Internet) I hereby certify that the above information is true and correct to the best of my knowledge and belief.

IRISH MAE C. MARIANO

Applicant

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