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Hotel operation, Customer Service, Administration Management

Creteil, Ile-de-France, France
June 24, 2020

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Evelyn Ampong


** ****** ******* *******, ***** Creteil, France

MOCHCOM GROUP LIMITED. Exploration and Production of Oil and Gas with Company size of 100 employees, Headquarters in United Arab Emirates ADMINISTRATIVE MANAGER

• Developed new administrative policies and procedures for all departments

• Established Recruitment process that was documented for long term use in the company

• Coordinated company events at the best locations and yet minimizing expenses by 35% constantly

• Negotiated permanent and future reduced accommodation and travel rates by 40% and 30% respectively

• Oversees business planning, human resource, facility management and project management.

• In charge of all travel and accommodation logistics in the company

• Skilled in excellent telephone communication.

• Assistant to the CEO and executive level

August 2017 -

To date

LABADI BEACH HOTEL. 5star Hotel, located in Ghana with employee size of 326, managed by Legacy hotels and Resort, South Africa, well known for its consistence award winning for Ghana Tourism Hotel of the Year Awards.


• Trained all departments in customer service and Opera software operations which reduced the company training cost by 35%

• Became the ambassador for the hotel loyalty program in Ghana

• Recruited and trained 10 additional staff at the housing department

• Executed the set-up of the hotel switch board centre utilizing exiting staff reducing employment cost by 100%

• Created guest receptionist manual for front office training

• Updated Front Office policies and procedures

• Act as Manager on Duty while working, resolving guest complaints to ensure an outstanding experience for each guest

• Increased overall customer satisfaction scores from 70% to 100% while also driving greater revenues per transaction

• Player-Coach who oversaw all front office operations January 2017 –

August 2017

LABADI BEACH HOTEL. 5star Hotel, located in Ghana



• Demonstrated excellent abilities in customer orientation by assisting all departments.

• Collaborated with other departments of the company to centralize communication

• Attained the title of Best Employee and supervisor in 2010, 2012, 2016 because of excellent customer feedback.

• Achieved a citation for best Supervisor for the year 2016 because of customer and management feedback.

• Provided backup support to other departments, which was highly admired by the General Manager.

• Provided exceptional support to managers and co-workers, hence increased the overall efficiency by 40%.

• Team Leader of group awards (Legacy Hotels Front Office of the year 2013, 2014, 2015)

• Effective administration of all front office operations, policies, and procedures. Dec 2010 –

Dec 2016

PSB Paris School of Business, Paris, France (2018 – 2019) IMBA in Hospitality and Tourism Management (AMBA- accredited) University of Ghana Business School, Accra, Ghana (2016 – 2018) EMBA in Marketing

Ghana Institute of Management and Public Administration, Accra, Ghana (2011 – 2015) BSc. Hospitality and Tourism Management

Fudan University, Shanghai, China (2018 -2018)

Executive Education. Doing Business in China

Temple University, Washington Dc, USA (2018- 2018) Certificate of completion

MIT Sloan, Massachusetts, USA (2018 – 2018)

Certificate of participation: implementing enterprise-wide transformation Yale School of Management, Connecticut, USA (2018 -2018) Certificate in leadership

Ecole Hoteliere de Lausanne, Lausanne, Switzerland (2016 – 2016) Certificate in finance for non-financial managers and initiation to successful business planning LANGUAGE AND TECHNOLOGY

Language English – Native, French – level A2

Computer Skills Opera Software (PMS), Excel - intermediate, MS word, PowerPoint presentation, Industry skills Hotel operations, Management skills, Customer Service, Communication and Administration skills OTHER EXPERIENCE

Training: Front Office Internal Opera Training, Key Account Supervisory Training, Exceeding Customer Expectation, Enriching Workplace Relationship, Advance Complaint Handling Facilitator: Customer Service Training, Telephone Techniques, Opera Software Training, Front Office Policies and Procedures, Legacy Lifestyle Reward Program

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