Dedicated and hardworking professional with *+ years of experience. Progressive experience in IT support and Spatial data. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality. Regularly demonstrate skill in marketing, basic sales, and customer interaction. Critical thinker continuously looking at ways to improve processes and build business

Experience

Project Coordinator Spatial Data Specialist ( March 2017 – December 2019), Here Technologies Pvt Ltd, Mumbai, India

Involvement in Production and Quality Checks internal as well as outsourced production.

Assist the Project Leader to develop detailed work plans, schedules and resource planning.

Preparing and Presenting of Daily Project Efficiency, weekly Error trending analysis reports to team members, team leaders and project managers.

On-call assistance with clients regarding the project plans, project release date, projects risk and how to overcome the risk to deliver the project on time.

Cascading the new information to the production team received from the clients in order to update the map and to check the map is up to date.

Highlighting KPI as high risk whenever analyzed in running project. Keeping track of all the KPI points & presenting through Dashboard to senior management.

Good Knowledge on Management as well as Technical tools like Clarity, Bearing, JIRA and all basic Quality tools.

Development and creating MOM (Minutes of meeting).

Support Program with budgeting and Manage Resource Allocation (Forecasting).

Comprehensive problem-solving abilities, excellent verbal and written communication skills.

Proven ability to work in unison with line level staff, support teams & business operations group.

Managed complex projects from pilot phase to fully operational status.

Provide strategic direction for improved quality and production efficiencies.

Supporting multiple workgroups to streamline projects\processes.

Expertise includes understanding and implementation of project requirements, identifying process improvements for enhancement of GIS map databases.

Received appreciation emails from internal and external of the stakeholders.

Support Program with budgeting and manage Resource Allocation.

Proactively ensured that project should work without any non-compliance.

Received Appreciation from client for good conduct and project deliverables.

Network Support Engineer ( May 2015 - March 2017), Orient Technology pvt.

Provided technical support for Tikona Digital Network.

Taking necessary action on complaints received from client based on technical data available from various NMS tools and resolving the same with the support of NOC Team in case of network issues or field team in case if issues observed with client end connectivity.

Monitor Network utilization corresponding to locations with a high rate of complaints and share the data with NOC Team for network up-gradation/ Augmentation.

Planning RF network optimization activity at the necessary location post-survey to improve network performance thereby improving the end-user experience.

Provide remote support to Field Engineers for resolution of customer end issues.

Redressal of customer grievances (pertaining to technical issues) highlighted by DOT (Department of telecommunication) and MED (Management Escalation Desk).

Education

Bachelor of Engineering (B.E) Information Science & Engineering (2014)

M.V Shetty Institute of Technology, [NOW Yenepoya Institute of Technology] Mangalore, India

Skills

Use applicable software to create, translate, and integrate GIS data layers and digitize new data.

Project Management

Team Management

Project Planning

Locate potential sites for schools, macro dams, healthcare facilities, and roads using spatial analysis.

Researched legal descriptions and survey maps to verify property lines and gather requisite information for mapping.

Maintained geospatial data and designed database structures in an SDE environment.

Great working knowledge of computers allows for better project results and quick troubleshooting

Critical thinking and complex problem-solving skills aid in finding workable solutions to problems without expending unnecessary time and money.

Troubleshot and resolved LAN/WAN connectivity issues

Troubleshoot network issues to internal and external customers

Achievements

Wall of fame on MDI board for 1 quarter for best performance within the team.

Received several appreciation mails from Project Manager, Lead Project Manager and from customers (stake holders)

As a Project Responsible was appreciated by LDI for prompt delivery of Project.

Personnel Details

Nationality: INDIAN

Date of Birth: 26 - SEP - 1991

Marital Status: MARRIED

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