DT

DAVID TRUMPHOUR

add1qg@r.postjobfree.com C: 440-***-**** Willoughby, OH 44094

Loyal, customer-oriented professional with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Computer savvy with the ability to learn new systems and processes quickly.

CCTV surveillance

Criminal law knowledge

Investigative skills

Interior and exterior patrol

Background checks

Report writing

Supply ordering

HAZMAT trained

High level of integrity

Weapons training

Shoot Point Blank Mentor, OH

Senior Sales Lead (Manager)/

08/2016 - 09/2019

Provide outstanding customer service to new and long-standing customers by aĴending closely to concerns and answering questions Teach onsite safety training and best practices to new and experienced shooters on a daily basis

Advise customers in determining which firearms and accessories will best suit their needs

Process Federal forms and databases in determining the customer's legal ability to purchase a firearm

Create a safe environment for shooters to use and improve their firearms skills

Walmart Mayfield Heights, OH

Claims Supervisor

12/2017 - 03/2019

Uploaded documentation and reports to corporate database system to facilitate smooth claims processing

Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns Identified suspicious losses, immediately contacting Asset Protection to conduct further investigations

Monitored multiple databases to keep track of all company inventory Led team of associates engaged in delivering assistance to customer service department on daily basis

Coordinated vendor services, including emergency repair, organized Hazwaste removal, scheduled regular trucks for claims processing to optimize handling of customer claims and shipped materials to various companies as needed

Ordered store-use supplies for entire facility

Lubrizol Wickliffe, OH

Security Officer/Field Training Officer

Screened guests entering premises

Patrolled interior and exterior areas 24/7 to protect facilities and travelers Summary

Skills

Experience

08/2001 - 02/2017 Patrolled corporate, industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates Inspected parking lot to verify vehicles were properly parked and displayed parking permits

Reported all security incidents, accidents and medical emergencies to law enforcement in an accurate and timely manner

Created departmental documents ensuring consistency throughout Member of Lubrizol Fire Department and acted as liaison between security and fire departments; member of Wickliffe Emergency Management Team

Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry

Monitored security cameras as well as fire, building and alarm systems Checked passes and credentials of persons seeking to enter property and issued passes for guests

Documented all security-related situations, including employees, visitors and vehicles using in-depth reports for submission to the Facility Manager

Oversaw premises to identify safety risks and ensure employee and visitor safety

Enforced security regulations and calmly and promptly escorted non-compliant individuals to Security Operation for processing Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity

Provided temporary and employee badges with appropriate access to various buildings on the property

Monitored various databases to ensure the safety of travelling employees worldwide

Provided ongoing training to all security personnel to maintain and provide skills as well as maintain compliance with company policy, safety regulations and government regulations

Created SOP and training program for security department and delivered training

United States Marine Corps., Honorably Discharged

Lakeland CC - Bussiness

University of Akron - Criminal Justice

University of Akron - Police Academy, Valedictorian MS Office: Word, Excel, Access, PowerPoint, Outlook

McKinley Community Outreach Center

Military Experience

Education

Computer Skills

Volunteer Activities

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