VENICE LOUISA F. OLIVAS

+971*********

add1q4@r.postjobfree.com

Abu Dhabi, UAE

PERSONAL DETAILS:

Date of birth : October 10, 1984

Gender : Female

Nationality : Filipino

Visa status : Employment Visa

CAREER OBJECTIVES:

To work with a distinguished company that would enable me to showcase my talents and skills that could be beneficial both to the company and my personal career growth. SKILLS:

• Proficient in English and Filipino communication both oral and written.

• Aware and familiar in MS Word, MS excel, MS Office, MS powerpoint and internet literate.

• Excellent customer service provider.

• Strong quality in organizing and management.

• Flexible in working under pressure.

WORK EXPERIENCE:

COMPANY : STARBUCKS ( M.H. ALSHAYA CO., UAE)

POSITION : SENIOR BARISTA ( BARISTA TRAINER )

DATE : 15TH OF OCTOBER 2015 – JANUARY 2020

DUTIES AND RESPONSIBILITIES:

• Acts with integrity, honest and knowledge that promotes the culture and value of Starbucks.

• Maintains a calm and demeanor during periods of high volume and unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipate the store needs and by constantly evaluating the environment and customer for cues

• Communicates information to the manager so that the team can respond properly.

• Assist new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Maintains regular and consistent attendance and punctuality. COMPANY : PEI WEI ASIAN DINER (M.H. ALSHAYA CO., UAE) POSITION : CUSTOMER SUPPORT

DATE : 1ST JUNE 2013 – 14TH OF OCTOBER 2013

DUTIES AND RESPONSIBILITIES:

• Applies exceptional customer service and teamwork practices at all times.

• Assist the customer once they are seated (e.g. refill drinks, get extra sauces.)

• Doing extra mile to ensure that customer are satisfied with the service

• Bussing tables and cleaning the stores.

• Learning and doing inventory of stocks and proper labels. COMPANY : PF CHANGS (M.H. ALSHAYA CO., UAE)

POSITION : TRAINED AS BUSSER, SERVER, AND HOST

DATE : 31ST MARCH 2013 – 31ST MAY 2013

DUTIES AND RESPONSIBILITIES:

• Take orders and deliver food.

• Well prepared to answers all the questions regarding menus such as ingredients.

• Assumed the responsibility to notice when the guest is not satisfied.

• Courteously greets patrons and direct and accompany them to their seats. COMPANY : CONVERGYS PHILIPPINES

POSITION : TEAM LEADER - CUSTOMER SERVICE REP. /TECHNNICAL SERVICE REP. DATE : DECEMBER 2010 – NOVEMEBER 2012

ACCOUNT : AT&T WARRANTY SERVICE CENTER

DUTIES AND RESPONSIBILITIES:

• Create an environment oriented to trust, open communication, creative thinking, and cohesive team report.

• Provide the team with the vision of the project objectives.

• Coach and develop team members, help resolve dysfunctional behavior

• Strive for team consensus and win-win agreements.

• Received transferred supervisor calls, address and acknowledge the customers concern and resolve.

• Manages plan, direct and coordinate the administrative functions of each individual to create a team relationship enables to help a growth in the company. COMPANY : TELETECH PHILIPPINES

POSITION : CUSTOMER SERVICE REPRESENTATIVE ( POSTPAID BILLING ) DATE : JUNE 2009 – NOVEMEBER 2010

ACCOUNT : T-MOBILE ( AUSTRALIAN ACCOUNT )

DUTIES AND RESPONSIBILITIES:

• Answer the call and customer’s inquiry regarding their monthly bill.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustments; following up to ensure the solution provided is resolved.

• Recommends potential products or services to management to by collecting customer information and analyzing customer’s needs.

COMPANY : TELEPERFORMANCE PHILIPPINES

POSITION : CUSTOMER SERVICE REPRESENTATIVE

DATE : JUNE 2009 – NOVEMEBER 2010

ACCOUNT : VIRGIN MOBILE (PREPAID ACCOUNT)

DUTIES AND RESPONSIBILITIES:

• Assist the customer doing top-up or loading card on their mobile account.

• Checked the customer’s internet connection and answer basic inquiries.

• Do basic troubleshooting to their devices,

• Assist customers to their add-ons on their services. EDUCATIONAL BACKGROUND:

COLLEGE : BS PHARMACY

CENTRO ESCOLAR UNIVERSITY

MENDIOLA, MANILA, PHILIPPINES (2002-2007)

HIGH SCHOOL : INFANT JESUS ACADEMY

SSS VILLAGE, MARIKINA CITY (1998-2002)

PRIMARY : SACRED HEART SCHOOL

BURGOS, MONTALBAN RIZAL, (1996-2002)

CHARACTER REFERENCE:

1. JOYCE S. ROMUAR : HEAD OFFICE - MH ALSHAYA CO +971-**-******* 2. KRISTOFFER CRUZ : MANAGER – STARBUCKS +971-**-******* 3. FRANK SEMBRANA : COLLEAGUE – STARBUCKS +971-**-***-****

Contact this candidate