O. Patricia Holford

***** ********** *****

Silver Spring, MD 20904

Tel: 301-***-****)

add1oi@r.postjobfree.com

Extremely successful in the planning and setting up of projects, effectively track, manage and report project status that requires meeting critical deadlines and budget.

Proven record in assuming responsibility and working efficiently and effectively with diverse cultures and staff levels

Ability to prioritize and manage multiple critical tasks in fast-paced environment with conflicting deadlines and shifting priorities

Participate effectively as a team leader, team member or individual contributor

EXPERIENCE

RECEPTIONIST (Contract)

Long and Foster Real Estate

December 2018 – January 2019

Greet clients as soon as they arrive and connect them with the appropriate party;

Answer the telephone in a timely manner and direct calls to the correct offices;

Manages the Lobby area

Order office supplies

CABIN AGENT

GAT Aviation

December 2016 – April 2017

Vacuum aircraft, mop galleys and clean tray tables;

Clean aircraft lavatories and stock cabin service supply room

EXECUTIVE ASSISTANT (Contract)

Department of Education

September 2015 to January 2016

Provide administrative support to the Executive Director and his Deputy;

Maintain and coordinate scheduling of appointments for the Executive Director and his Deputy;

Maintain Department’s filing system;

Sort and process incoming and outgoing mail;

Prepare meeting materials;

Receive and screen visitors, telephone calls and correspondence;

Type various reports;

Make travel arrangements and prepare Travel Vouchers.

EXECUTIVE ASSISTANT (Contract)

U.S. Equal Employment Opportunity Commission

April 2014 to February 2015

Provide administrative support to the General Counsel;

Independently schedule and maintain the GC’s calendar;

Maintain filing system;

Manage office supplies;

Process incoming and outgoing mail;

Make travel arrangements and prepare Travel Vouchers;

Compose non-technical correspondence on behalf of the GC;

Type reports and briefings;

Answer and screen incoming calls on multi-line telephone system;

Coordinate activities across departments and follow-up to ensure that requests are carried out.

SECRETARY (Contract)

Department of Agriculture, Beltsville, MD

September to October 2013

Provide administrative support to the Deputy Administrator;

Independently schedule and maintain the DA’s calendar;

Type a variety of reports, correspondence, forms, requisitions and presentations utilizing MS-Office suite;

Establish and maintain files, records, manuals, handbooks and other related materials;

Receive visitors and telephone calls and provide routine and non-routine information as appropriate;

Independently research, develop and draft letters or memos to communicate the DA’s decision, ideas and agenda;

Coordinate activities across departments and follow-up to ensure that requests are carried out.

PROJECT CONTROL ANALYST (Contract)

Department of Transportation, Washington, DC

July 2012 to January 2013

Provide administrative support to a variety of staff in the CIO’s office;

Type a variety of reports, correspondence, forms, requisitions and presentations utilizing MS-Office suite ;

Establish and maintain files, records, manuals, handbooks and other related materials;

Receive visitors and telephone calls and provide routine and non-routine information as appropriate.

EXECUTIVE ASSISTANT (Contract)

Federal Trade Commission, Washington, DC

March 2011 to May 2012

Provide administrative support to the Chief Financial Officer;

Maintain exclusive control over CFO’s calendar and schedule or reschedule appointments as appropriate;

Establish and maintain files;

Screen and refer calls as appropriate;

Serve as Human Resources liaison;

Review outgoing correspondence for accuracy, proper format and correct grammar;

Review incoming correspondence to determine proper action;

Type a variety of reports, correspondence, forms, requisitions, requests for personnel actions using MS-Word, update spreadsheets in excel and create or modify various presentations;

Coordinate logistics for speaking engagements and conferences.

EXECUTIVE ASSISTANT

VISA World Headquarters, Foster City, CA.

March 2000 – April 2009

Provide administrative support to the Senior Vice President and his Direct Reports;

Independently maintain and coordinate scheduling of appointments locally as well as internationally including arranging, rescheduling and canceling meetings using MS-Outlook;

Attend meetings and take Minutes;

Review outgoing correspondence for accuracy, proper format and correct grammar;

Monitor Department Budget and provide monthly Consultants Analysis;

Coordinate point to point domestic/international travel arrangements, hotel and transportation;

Reconcile monthly credit card statements and reconcile and manage petty cash;

Coordinate logistics for programs, conferences, tradeshows, speaking engagements;

Other duties include aligning departmental schedules, providing guidance to administrative staff, processing Invoices, Expense reports and Contracts. Answer phones, direct to appropriate staff, review outgoing correspondence for accuracy, proper format and correct grammar;

Update and execute a smooth transition of the Visa Volume and Count maps for distribution to the management team;

Gather information, enhance and publish monthly Authentication Dashboard report to management;

Manage Pre-paid Contactless cards for the department and take proactive steps to create a spreadsheet which reflects an accurate record of card count;

Ascertain the equipment/supply needs of staff and coordinate the purchase of equipment and supplies for the department;

Coordinate setup of new employees and office space as needed;

Interview and select administrative staff;

Respond to Senior VP’s mail as directed.

EXECUTIVE ASSISTANT

ADECCO Headquarters, Redwood Shores, CA.

May 1998 – February 2000

Provide administrative and secretarial support to the CFO;

Manage a complex senior executive calendar that includes scheduling meetings and travel, video conferences, group events and booking conference rooms locally and internationally;

Maintain and enhance filing system for department;

Prepare and develop various Reports;

Establish and maintain effective and cooperative professional business relationships with all levels of management, employees and outside companies;

Manage office procedures and protocols in order to ensure an efficient and orderly flow of information and work within the department;

Arrange international and domestic travel;

Prepare meeting materials including printing, binding and collating of materials.

SENIOR STAFF ASSISTANT

THE WORLD BANK, Washington, D.C.

July 1978 – December 1996

Provide administrative support to three senior managers in the Pension Department;

Prepare and monitor the annual division budget of $6.2 million. Create spreadsheets, allocate and transfer funds as necessary;

Process payments for outside vendor and consultant invoices, ensuring accurate and prompt disbursements;

Coordinate administrative and travel arrangements for visiting consultants involved in division activities;

Execute national and international travel requests and statements of expenses;

Train all staff levels on institutional software including the Budget Accounting, Cost Accounting and Time Recording systems;

Prepare bills for payment and follow-up with borrowers by telephone or letter regarding non-payment;

Train support staff in office procedures.

SKILLS

Proficient in MS-Word, Excel, PowerPoint, Outlook and Access.

Typing speed 60 words per minute with 0 errors

CPR/First Aid Certified

EDUCATION

The Computer Institute, Rockville, Maryland

MS-CSE Supporting Windows NT Certificate; Office Automation Specialist Certificate

University of Maryland, College Park, Maryland

Completed English, Economics, Accounting, Marketing, History and Psychology

College of San Mateo, San Mateo, CA. Private Pilots Ground School, Math, English, French, American History, Public Speaking, Sociology (Dean’s List)

VOLUNTEER EXPERIENCE

Glide Foundation, San Francisco, CA/Fed the Homeless – Christmas Day and Thanksgiving Day

Shelter Network, San Mateo, CA {Homeless shelter for families}/Helped children, three days a week with Homework assignments

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