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Manager Customer Service

Location:
Ellabelle, GA
Posted:
June 23, 2020

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Resume:

Patrick J. Davis

*** ***** ******* **. ********, GA

912-***-**** – add1o0@r.postjobfree.com

SUMMARY OF SKILLS: Strong background in Management, Purchasing and Customer service for 20+ years, solid work ethic, very strong in organizing. The ability to work well with others sees problems as an opportunity for growth. Sales and company orientated, self-motivated, ability to work with little or no direction, enthusiastic and reliable.

Proficient in Microsoft Suite, LumperLink, SAP, ISO 9000, Lean, ADP payroll, UPS/FEDEX shipping programs. Expert level forklift operator.

Warehouse Manager 400,000 sq. ft. 6 acers outside storage

Mat Logistics – Port Wentworth, GA June 2018 – Nov 2019

Supervisor – Steve Phillips, 912-***-****; may contact 60+ Hours Per Week

Plan, direct, or coordinate the operations of the company. Duties and responsibilities include formulating policies, managing daily operations and planning the use of materials and human resources.

EFFICIENT OPERATIONS: Over four supervisors which consisted of inbound, outbound, and inventory control on first shift and one for outbound on second shift. Managed over 70 hourly employees. Motivated associates to perform at high-performance rates. Reorganized and instilled proper day to day schedules to cut on overtime and damage to product and equipment. Brought plant up to OSHA regulations. At peak season unloaded and received 10 inbound containers, while loading 10 flatbeds and 8-10 outbound vas daily.

KEY ACCOMPLISHMENT: Cross-trained the associates to combat the influx in business which made this division the number 1 in the company. In this time my team had gone from a 60% fill rate to a 100% fill rate, also increased the ASN to 100% as well as 100% on-time delivery.

Warehouse Manager

JCB – Pooler, GA January 2018 – June 2018

Supervisor: Clyde / Dusten 60+ Hours Per Week

Plan, direct, or coordinate the operations of the company. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources.

BUSINESS OPERATIONS: Worked as a floor manager and was able to evaluate personal and product flow. Brought everyday workload to a highly proficient pace where delivery and accuracy of products both shipped and received improved. Able to build team morale where they were able to double the projected volume. Increased the amount of product being shipped in the facility that the build space was outgrown and forced to be moved to bigger a 3PL facilities to contain new production goals.

KEY ACCOMPLISHMENT: I was able to create a team where they were so productive that we were able to outgrow space and double production making the company even more prosperous.

Warehouse Manager

A-1 Lumpers March 2017 – September 2017

Supervisor: Al; no contact information 60+ Hours Per Week

Plan, direct, or coordinate the operations of the company. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources.

BUSINESS OPERATIONS: Managed 45 to 65 contract employees assigning workloads for cross-dock application. Check inbound and outbound freight to be moved to the correct DC location. Worked with Amazon to ensure that freight was handled properly. Kept safety, accountability, and company standards as the focus. Responsible for all invoicing of work performed, payroll for employees, and coordinating trucking to meet high volume movement through warehouse and port facility.

KEY ACCOMPLISHMENT: Brought safety procedures up to standard as well as making floor a more productive environment for an increase in profit and team quality.

Operations Manager

Girard Systems – Elkhart, IN January 2014 – March 2017

Supervisor – Jerry Renard 949-***-****; may contact 60+ Hours Per Week

Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products.

BUSINESS OPERATIONS: Set up the production line for RV awnings and stovetop stoves from scratch. Kept control of products manufactured in China. Maintained quality control and production through steady communication with Chinese counterparts. Managed 35 employees in 2 locations. Developed spreadsheets to control inbound and outbound deliveries along with production schedules. Responsible for inventory replenishment of all raw products, complete operations; production, shipping, receiving, routing of deliveries JIT, and safety for 2 plants.

KEY ACCOMPLISHMENT: Hired as warehouse manager and was promoted to operations manager in the first 2 months of employment and being crucial to the company’s growth and success.

Plant Manager

American Custom Vehicles – Elkhart, IN June 2013 – December 2013

Supervisor: Tim Dougal may contact 60+ Hours Per Week

Built conversion vehicles primarily on the Mercedes Sprinter and Ram ProMaster. Built family-style vehicles, executive style for corporations, tailgaters, RV style vehicles, mobility and a wide range of commercial vehicles.

CUSTOMER SERVICE: Schedule and facilitate design meeting with upcoming build clients. Follow up with design decisions, custom components, and finish selection. Update clients and project teams during builds. Review and walkthrough van with the client during van pickup and deliveries.

BUSINESS OPERATIONS: Clarify design intent, component selection, and means/methods for the shop team. Resolve design issues with the shop team during builds. Assist with the fabrication and installation of components. Check quality/assist with QA/QC. Punch list vans - review estimate, build spec, inspect the van. Assist with clean/detail at the end of the build

KEY ACCOMPLISHMENT: Doubled production which forced the company to move to a new location.

Operations Manager 145000 sq. ft

Premier Foam – Elkhart, IN January 2006 – May 2013

Supervisor: Dave Wright, retired 60+ Hours Per Week

Built lasting relationships with customers through value, innovation, quality, and service. Working with both customers and suppliers, focused on innovation, developing new and improved products that give customers a competitive edge in the marketplace. Through a focus on quality and continuous improvement, manufactured products of unsurpassed quality and consistency in the industry.

BUSINESS OPERATIONS: Prepare 10-12 employees' work schedules and assign specific duties. Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Set goals and deadlines for the department. Acquire, distribute and store supplies. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Direct or coordinate the supportive services department of a business. Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.

KEY ACCOMPLISHMENT: Set up the plant for local deliveries of foam to 4 companies, while simultaneously persuading owners to allow me to add 6 new rail accounts to offset warehouse building costs.controlled perpetual

Inventory system for billing and tracking products.

Warehouse Associate Manager

Weyerhaeuser – Elkhart, IN June 2000 – December 2005

Supervisor: Larry Smith; no contact information 60+ Hours Per Week

Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products.

BUSINESS OPERATIONS: Supervise the activities of over 26 workers engaged in receiving, storing, testing, and shipping products or materials. Plan, develop, or implement warehouse safety and security programs and activities. Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements. Respond to customers' or shippers' questions and complaints regarding storage and distribution services. Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials. Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments. Monitor inventory levels of products or materials in warehouses. Interview, select, and train warehouse personnel. Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals

KEY ACCOMPLISHMENT: Brought 4 departments up to company standards after they previously could not meet standards. Able to ship products in a JIT manner without having warehouses overstocked. Unloaded rail cars on a daily basis, for reloads to trucking the next day. Part of a Safety committee that maintained safe workplace for over 3 years make the division the number 1 in nonreportable accident in the company.

Purchasing Director

Sherry Designs – Elkhart, IN July 1995 – June 2000

Supervisor: Jane Sherry; business closed 2000 60+ Hours Per Week

Plan, direct, or coordinate the activities of buyers, purchasing officers, and related workers involved in purchasing materials, products, and services. Includes wholesale or retail trade merchandising managers and procurement managers.

CUSTOMER SERVICE: In charge of all customer service and parts and warranties. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Supervise 50 employees. Resolve employee or contractor problems. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

KEY ACCOMPLISHMENT: Redesigned van line for Discovery Vans and was the purchasing director over two purchasing agents. Also responsible for all of customers service, replacement parts and approving warranty claims.

EDUCATION

DIPLOMA

Elkhart Memorial High School

Elkhart, IN

CERTIFICATION 2 year

Building Trades Class Certification

EACC



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