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Customer Service Manager

Location:
Dallas, PA, 18612
Salary:
100,000
Posted:
June 23, 2020

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Resume:

John E. Thompson, III

* ****** ****

Dallas, Pa *8612

570-***-****

EXPERIENCE

Lesjofors Spring & Pressings Inc. – USA Division March 2019 – Present

Plant & Production Manager – Pittston, Pa

Manage all daily, multi-shift production workflow operations, manning production lines & assembly areas, shipping & receiving scheduling all within a Union work environment.

Responsible for quality checks, efficiency on all production lines, meeting daily/weekly/monthly quotas

Responsible for all material & component inventory, and all work in process in plant

Approve payroll, schedule overtime teams on weekends and vacation/personal days for employees

Responsible for interviewing & hiring of all new employees, training processes, safety & environmental standards, & monitoring their advancement steps within the Union contract.

Held weekly management meeting & bi-weekly white board meeting with all employees.

Meet & discuss any & all Union issues, grievances, and new contract negotiations & final signing with all plant employees, management, & union representatives.

Aide with new project/part start up’s and monitors the process from samples to the first production run.

Set up all production lines with correct raw materials, steel materials, components, cartons & labels.

Return & store any unused materials in warehouse racks and update the inventory system

Help & aide all employees with any issues with machinery, lines, & any tools & equipment on the floor

Completed ISO 9001 & 14001 Internal Auditor Certification on September 26, 2019.

Responsible for shutting down & locking up building, shutting off all lights, heaters in winter, fans & vents in summer months, turn on security cameras & alarm system when plant is down for weekends, holidays

Daikin / Goodman Manufacturing Co., Inc. – Quiet Flex Division July 2017 – April 2019

Head Production, Manufacturing, & Maintenance Supervisor – Pittston, Pa

Managed all daily & shift production workflow operations, personnel teams, shipping & receiving

Responsible for quality checks, efficiency on all production lines, meeting daily/weekly/monthly quotas

Held daily meetings with other managers & all shift employees to ensure smooth shift change over & communicate with all departments to help production flow throughout the plant

Took total shift & plant production & efficiency rating of 80-90% up to 95-105% in 8 weeks

Added more safety mats, guards, & PPE equipment to all work areas for employees

Hired, trained, and managed around 25-30+ full time employees and 10-15 temporary workers

Created teams of 3-8 people to work together on high spend production duct, core, & fast packing lines, material handling, forklift operators, & all phases of the shipping process

Operate both the electric forklifts & clamp trucks to help keep lines in production runs

Lead & managed the maintenance mechanic team, all 3 shifts, 24/5-6 days per week. Worked on various projects, safety issues, preventative maintenance on all machinery & production lines.

Set up production lines with correct raw materials, bag/carton sizes, labels, check product to be packed, correct labeling, quality of bagged product. Hourly quality checks on all production orders

Return & store any unused materials in warehouse racks and update the inventory system

Approve payroll, schedule overtime teams on weekends and vacation/personal days for employees

Helped any employees with any issues with machinery, lines, & any tools & equipment on the floor

Responsible for shutting down & locking up building, shutting off all lights, heaters in winter, charging forklift batteries and turn on security cameras when plant is down for weekends, holidays

Thompson Landscape & Tree Service Company 2001-Present

Owner/Sole Proprietor

Manage daily operations of a full landscape, tree removal and excavation services company

Hiring and training 10-15 full time & 4-8 part time/summer help employees to do each job safely and efficiently before working with any equipment or on any of our jobsites

Employee and job scheduling, organize each crew to work safely & efficiently as a team, creating daily & weekly work schedules to follow, work orders for each job, & design plan layouts

Ordering job materials, maintaining inventory for each job/account

Weekly employee payroll, quarterly and yearly business taxes

Customer service – pricing, scheduling, work quality meetings, monthly maintenance programs

Accounts Payable/ Accounts Receivable

Operating various types of machinery and heavy equipment (large wood chipper, skid steer, excavators, zero turn turf mowers, chainsaws, various hand & cutting tools)

Responsible for upkeep of numerous pick up & dump trucks (yearly inspection, insurance, & registration)

Preventative maintenance on all trucks and equipment (Oil changes, air filters, greasing, air pressure, tire rotation, sharpening cutting edges, washing/cleaning/waxing machines)

Offset Paperback Manufacturers Inc. Sept 2015 – April 2016

Journeyman Maintenance Mechanic – Dallas, Pa

Worked with a team of 5 mechanics responsible for maintenance in all departments of plant

Performed maintenance on all machinery throughout the plant (fixed & replaced belts, chains, pulleys and rollers on automation, packing lines, label machines, wrappers. Changed and replaced gears, rollers, bearings, sensors, all types of lighting, oil and filters)

Changed all dust catch bags in paper baler room to prevent dust back up and ensure fire safety

Worked with machine operators on special projects to improve overall production and safety

Performed daily, weekly and monthly preventative maintenance on all machinery

Fabricated parts for machinery in machine shop

Fire damage repair and prevention to machinery and general plant work areas

Daily monitoring and general maintenance of air compressors & air lines

Changed batteries or empty propane tanks in forklifts

Wrote out daily/hourly log of each job, time, parts inventory

Performed plant shut down (lights & lighting systems, boiler & heaters, compressors, air lines, securing locks and doors, charging electric forklifts)

Offset Paperback Manufacturers Inc. Oct 2007 – July 2008

Warehouse Manager – Laflin, Pa

Managed warehouse operations, shipping and receiving orders, trucking, setting up orders for shipping

Held daily meeting with manager & shift employees to ensure smooth warehouse operations

Hired, trained, and managed around 20 full time employees and 10-20 temporary workers

Created teams of 8-15 people to work together on packing and display case lines & operate forklifts

Operated high lift, propane, and electric forklift

Set up packing lines with correct carton sizes, books to be packed, display cases and covers

Return & store any unused materials in warehouse racks and update the inventory system

Approve payroll, schedule overtime teams on weekends and vacation/personal days for employees

Helped any employees with any issues with machinery, binders, & presses in the Digital Print Department

Responsible for locking up building, shutting off all lights, heaters in winter, charging forklift batteries and turn on security cameras

Offset Paperback Manufacturers Inc. Aug 2001 – June 2007

Pre-Press Department – Dallas, Pa

Made blue line prints to check all film, pagination, copyright pages, any photos/art for book

Proof read & checked all blue line prints before job was sent to plate making room

Made plates for all black & white printing presses and set up jobs for each press

Scanned old film, saved to create digital files instead of using film

Sheet-fed / Five Color Department – Dallas, Pa

Loaded and fed cut sheet paper on 2 types of Heidelberg 5-Color Printing Presses

Monitored ink, water, & pressure levels in each color unit

Punched, Hung, & Changed plates, blankets and washed press to run each new job

Completed end of day maintenance on machine used during the shift

Double stacked misc sized paper to be sent out for foil stamping, embossing, or spot UV coating

Ran 54” Steinman UV Coater Varnish Machine (Applied gloss & matte finish UV coating for book covers)

Ran 72” Polar Cutter (cut all book covers, insets, & promo prints to specific sizes for binder lines)

Ran folder machine (for brochures, pamphlets, newsletters, & Christmas cards)

Operated forklift (load materials, paper for presses, load & unload trucks as needed, and dump paper waste carts and boxes at the end of each shift)

Completed daily log of all jobs completed, time, good sheets/waste sheets, delivered to bindery

Monthly preventative maintenance on presses and machinery

Lead Operator/Foreman - Digital Print Department – Dallas, Pa

One of two individuals selected by Company President and Vice President for operator training and certification of new 4 color printing press in the Digital Print Department

Operated I-Gen 3 digital color press, printed book covers, magazines, catalogs, flyers, & coloring books

Helped coordinate work flow between color press covers & black & white press text departments

Worked with Customer Service Representatives on matching color quality on new & existing print jobs

Tested various types of paper with new printing press, checked quality & durability during the print cycle

Operated film laminator, UV coater, single book binder machine, Oce’ black & white printing presses, Saddle Stitch machines, Folders, Three Hole Drill, Shrink Wrapper, Zenith & Martini Trimmer

Assisted other members of department to help overall productivity, safety, & job knowledge

Trained new employees operating, safety and maintenance on department machinery

EDUCATION

Dallas School District High School Diploma June 2003

CERTIFICATIONS

ISO 9001 & 14001 Internal Auditor Certification Sept 2019

Daikin Leadership & Management Training Aug 2018

Arborist Training and Safety 2011, 2013, 2015

Bandit Chipper Safety course May 2013

Gas/Electric Forklift and High Lift Operating License 2005, 2007

Xerox DocuColor IGen3 Customer Operator Training

And Level 2 Customer Maintenance Training April 2004



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