M. Alexandra Boylston

add1la@r.postjobfree.com 763-***-**** linkedin.com/in/maboylston/ Atlanta, GA 30317

EXECUTIVE SUMMARY

Goal-oriented, innovative Human Resource Professional who possesses experience in multiple business arenas including staffing and recruitment, distribution, retail, restaurant and real estate venues. Adept at CRM data analysis software, operations systems, benefits administration, performance and program management, sales, account management, training and employee engagement. Highly motivated and reliable professional that thrives on challenges that help build a high-performance workforce, while still balancing business goals and employee needs.

PROFESSIONAL EXPERIENCE

Robert Half Atlanta, GA

Account Staffing Manager October 2019 – April 2020

Worked closely with team members to develop, build and maintain long-term, value-based customer relationships in order to achieve personal and team revenue goals. Responsible for proactively soliciting and handling large business opportunities with significant revenue potential. Established relationships with businesses and their hiring managers to better assist and recruit their staffing needs throughout the company.

Expanded existing and developed new customer relationships to drive sales.

Managed projects within client relationships, working to carry out client goals while meeting company goals.

Worked closely with clients to identify and define business and service requirements.

Ensured resolution of service performance issues by utilizing management and customer service skills.

Kept management informed of changes within the client which could affect business.

Participated in account planning and forecasting activities each week within Salesforce and Workday programs.

Responsible for growth of business each week over the previous week’s billed hours.

Georgia Crown Distributing Company McDonough, GA

Human Resources Assistant June 2017 – July 2019

Reporting to the Vice President of Human Resources, performing a variety of confidential HR and administrative duties, with the main responsibilities including directing, planning and managing the day to day operations of the group benefits programs (i.e. health, dental, vision, STD, LTD, Life, supplemental Life, FMLA, ACA, etc.)

Serve as primary benefit contact for employees, vendors and third-party administrators.

Cross trained in all aspects of HR department, including employee relations, staffing, talent development, onboarding, HR information systems, organizational development, and retention.

Conduct new hire benefits and open enrollment orientation.

Maintain all benefit and employee data in multiple corporate databases for over 700 employees.

Responsible for the administration of all aspects of FMLA, including eligibility, correspondence and tracking in compliance with Federal and State regulations.

Assist and facilitate enrollment for benefits and 401(k) for all newly eligible employees.

Analyze reconciliation reports, pension estimates and automated benefit calculations.

Organize annual open enrollment and implementation, to maintain consistent and effective communication with employees.

Godbold & Company- Therapy: An Auburn Boutique Auburn, AL

Assistant Human Resources Manager May 2016 – June 2017

Recruited to help develop and put into action a full spectrum of HR operations, systems and programs. Instituted the day to day HR functions, including recruiting and training employees, performance evaluations, maintaining HR records, and facilitating clear communication between senior management and employees.

Created a new and customized employee application form for each of the four company divisions; resulting in a 60% increase of applicants and more cohesive recruiting procedures company wide.

Created customized training manuals that covered all policies and procedures, reducing training time from six weeks to three weeks.

Developed and put into action in each division an employee filing system, thereby fulfilling the company’s need for an organized employee filing system.

Revised job descriptions across all levels by “shadowing” and interviewing employees, thereby constructing an accurate picture of the duties and skills required for each position.

Retail Sales Associate August 2012 – May 2016

Built customer relationships, provided product information and benefits, and generated profitable sales while working as a team with other sales associates

Demonstrated effective leadership skills within the department and was promoted to Shift Manager, becoming responsible for all employee actions on retail floor.

Assumed partial store manager responsibilities for short periods of time during manager’s absence, assuming duties such as assigning employees to store sections and retail floor readiness.

EDUCATION

Auburn University Auburn, AL

Bachelor of Science in Business Administration (Cum Laude) May 2016

Major: Human Resources Management

GPA: 3.5/4.0

INVOLVEMENT

Society for Human Resource Management; Member Jan. 2015 – Present

Zeta Tau Alpha Sorority; Member August 2012 – May 2016

Lee County Humane Society; Volunteer April 2016 – June 2017

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