Bimal I. Mehta, PMP, CSM, LSSGB

https://www.linkedin.com/in/bimalmehta1

Edison, New Jersey

Mobile: 732-***-**** • add1jr@r.postjobfree.com •

Residency Status: U. S. Citizen

Business/IT/Digital Project Manager/Scrum Master/Process Improvement/Quality Assurance Specialist

Accomplished professional with over 16+ years of IT experience including 7+ Years of Quality Assurance experience. Certified Project Manager/Scrum Master with 10+ years’ leadership and managerial experience managing multiple projects and performing data collection, analysis, and reporting. Sound knowledge of software development life cycle with the ability to manage Business and IT projects using agile and waterfall methodologies. Adept at facilitating requirements gathering, project management, and problem solving. Skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenues.

Core Competencies:

Agile and Waterfall Methodologies

Project Planning

Strategic Analysis

Budgets and Forecasting

PMBOK Expertise

Application Rationalization

TCOE/ PM COE (Testing /PM Center of Excellence)

Business/IT Project Management

Risk Management

Software Development Lifecycle (SDLC)/ Automation

Procurement/Vendor Management

Emotional Intelligence/Conflict Resolution

Customer Relationships

Defect management, Test Cases

Lean Six Sigma Process Improvements

Human Resource Management

Change Management

Schedule Management

Technical Proficiency:

Project Management:

Quality Assurance:

GitHub, Favro, MS Project, Jira, Google Suite, Sales Force CRM, Clarity (PPM Optics), PlanView, Rally, Rational ClearQuest, SharePoint, Yammer, Confluence, Office 365, SharePoint, Slack, OneDrive

ALM (Application Life Cycle) tool, Rational Quality Center, Test Director, QTP, SOAP, SQL Plus, VB Scripting, Test Plan, Test Cases, Defect Management

Platforms:

UNIX, Windows, Linux, IBM DB2, Oracle, Sybase, MS-Access

Tools:

Microsoft Office Suite (PowerPoint, Visio, Word, Excel, Outlook,), Quality Center, Adobe Campaign Management, Quick Test Pro, Load Runner, (ALM) Application Life Cycle Management, FastTax, TurboTax

Certifications:

Project Management Professional (PMP)

ALM Lifecycle Management (ALM)

Certified Scrum Master (CSM)

Requirement Solution Analysis Level 2 (RSA)

Lean Six Sigma Green Belt (LSSGB)

Risk Based Testing (RBT)

Orthogonal Array Testing (OATs)

In-progress Certifications: ML for Business Professionals and Business Transformation with Google Cloud.

Good understanding of Google Cloud Security, Privacy, Security, Availability and Service Level Agreements.

Security Clearance:

Department of Defense (DOD) NAC Clearance

Education:

Bachelor of Science, May 97, Kean University, USA NJ

Professional Experience:

Google

Program Manager Consultant (NYC) Apr ‘19 to Jun 12th ‘20

Worked on The Measurement Lab (M-Lab) project which is an open source and non-profit project with contributions from civil society organizations, educational institutions, and private sector companies, and is a fiscally sponsored project of Code for Science & Society having joint partnership with the Google team.

Coordinated the quarterly (and yearly) planning process helping developers and operation team members define goals and activities that can be tracked.

Managed Google SRE team members to define and plan work in terms of OKRs (Objectives and Key Results.

Project managed the end-to-end delivery of 2-week sprints; issue triage (GitHub issues) to maintain healthy backlog.

Provided guidance on scrum initiatives and coach the team to apply Agile principles.

Managed internal communications in terms of sending regular updates, running team meetings, following up with notes and action items.

Assisted engineering team with management of the Favro board to track OKR work items and backlog.

Twice a year plan and prepare for 3 days summit for engineering team members to meet at off-site to discuss future work items in pipeline and planning.

Planned fun events for Google team members to foster team spirit and collaboration.

MetLife, NC

Business PM / Process Improvement Consultant (100% Remote Position) Oct ‘18 to Apr ‘19

Worked in Global Operations on Claim Quality initiatives within Assistant VP’s team.

Facilitated group sessions to define Questionnaire and obtain responses targeting claim accuracy improvements within the STD (Short Term Disability) organization.

Led team members to define STD CFR (Closed File Review) Solution Discovery to assist with consistent medical investigation.

Created RAID Log (Risks, Actions, Items, Decisions) and held team members accountable with defining STD CFR solution.

Documented BRD (Business Requirement Document) and PRD (Product Requirement Document) by joint collaboration with Product Analysts and SMEs.

Worked with team members defining project scope statement, and Project Plan using PlanView outlining work to be done and created stakeholder matrix.

Executed SQL queries to pull claims data from database and compiled into reports and stats.

Worked with cross-functional stakeholders from STD/LTD and Quality team to define and publish monthly online Quality NewsLetter highlighting recent developments, achievements within the team.

Facilitated and assisted with creation of the training material (Redefined Claim Management Guideline) (CMG), LCP (Likely Claim Progression) documents.

Facilitated and Documented the CFR Instruction Guide to aid on-shore and off-shore resources with detailed steps surrounding the CFR process.

IQVIA

Senior Process Improvement Manager (100% Remote position) May ‘18 to Oct ‘18

IQVIA Holdings Inc. provides integrated information and technology-enabled healthcare services in the Americas, Europe, Africa, and the Asia-Pacific. It operates through three segments: Commercial Solutions, Research & Development Solutions, and Integrated Engagement Services with pharmaceutical clients such as Abbott, Johnson & Johnson, Pfizer, Merck and Bayer. As a Process Improvement Manager responsible for ensuring that each Line of Business within IQVIA follow process as defined and reduce waste.

Provided leadership and senior management of global projects/programs ensuring that communications and processes are harmonized for assigned projects in collaboration with the drug safety team.

Managed the review of cumulative safety data for submission to Drug Safety Monitoring Board (DSMB).

Developed CRM project strategy, scope, approach and timeframe through project charters and work plans.

Utilized cloud-based SalesForce CRM to manage Sales, Marketing, and Service Management modules by creating project plan outlining timeline, resources and tasks.

Implemented CRM ticketing system phase 1 training across different organization by working with the CRM SMEs/Trainers to bridge the gap and facilitate training.

Ensured resources trained using a cloud-based CRM central ticketing system to sunset multiple ticketing system used by different LOBs to save cost and improve efficiencies

Assisted with ARC and Intra One migration to SharePoint by facilitating this initiative with directors and key SMEs.

Worked with process improvement analysts to define processes that should be followed by the PMO resources.

Ensured compliance and streamlining existing processes surrounding IT teams.

Created an AAR/LL (After Action Review/Lessons Learned) database to capture areas of improvement and target cost reduction, improve quality and client satisfaction.

Coordinated monthly Portfolio Review to go over projects and review current challenges surrounding budget, quality and scope with PMO staff and identify next set of actions.

Monitored and controlled PMO portfolio reports by extracting data from Salesforce CRM.

Applied DMAIC methodology to identify inefficiencies and waste across multiple LOBs and control expenditures.

Coordinated project work with remote resources across the globe.

Zipari (Healthcare Start-up), Brooklyn, NY

Software Project Manager/Scrum Master (Consultant) Feb ‘18 to Apr ‘18

Managed member portal application for Zipari’s healthcare client Capital Blue Corporation (CBC) Member portal application focused on building a new website for CBC to host member’s medical, dental, pharmacy and vision claims, EOBs, and Provider Search.

Provided strategic support to IT and Business stakeholders with planning, execution and change management within agile framework focusing on client satisfaction and delivery.

Managed platform demo to support sales team and demos for the client prospects.

Followed Software Development Life Cycle and developed and maintained project plan, identified resource needs, tracked issues, tasks completion and managed project schedule using GitHub and Excel tools.

Ensured that Gate Review completed by developers and business team members.

Travelled to client location bi-weekly to build rapport with the client’s project team and to synch-up and ensure client’s concerns, risks, issues mitigated.

Organized and facilitated sprint planning and release planning, daily scrum/stand-ups, defect review calls, sprint reviews, retrospectives agile related events.

Ensured system implementations validated by QA and all system documentation signed off prior to the client hand off for features or functionalities.

Prudential Insurance, Newark, NJ July ‘17 to Dec ‘17

Senior Digital Project Manager

Executed digital content management project within the PGIM team pertaining to Application Rationalization. The Legacy CMS platform Vignette for Prudential Global Investments (PGIM) investments web assets migrated to WCM platform to meet business, security guidelines and improve user experience for Prudential sales team members within the Digital Marketing area.

Supported Prudential Global Investment Management (PGIM) Digital Marketing team with managing Vignette to WCM (Web Content Management) project.

Utilized Microsoft Project for detailed project plan having resources allocation with due dates.

Supported website strategy, UX design, content strategy in partnership with Digital marketing and IT team members

Worked closely with cross-functional team members leveraging SDLC to assess project health, execution, change management and resource management.

Created project tracker and Dashboard for status reporting, utilized SharePoint for documents repository and presented status to Digital Marketing Business and IT management team.

Assisted other PMs with day to day project work and established positive rapport with team members.

Horizon Blue Cross Blue Shield/ Capgemini, Newark, NJ

Senior Software Development Project Manager Sep ‘16 - Apr ‘17

As a Senior PM worked within the HCM division. The Healthcare Management (HCM) division is responsible for all network development and management, medical care management, pharmacy benefit management and quality management activities related to Commercial, Medicaid and Medicare members on a statewide basis.

Successfully executed software development projects having a budget of up to $2.5 million within the PMO group tactically and strategically while leading cross functional teams in a matrix environment.

Implemented Lean Six Sigma to introduce change management and apply derived solution to improve the IT department.

Worked closely with Business Owner and Business/IT Leads to create high level Project Charter and to identify key stakeholders for each project.

Utilized MSP Server, SharePoint, PlanView, ClearQuest and Jira to track project deliverables and milestones.

Facilitated project kickoff, stakeholder review, status, and other project related meetings with cross-functional teams at all levels.

Experienced in strategic analysis, change management, developing project plans, budgeting, scheduling, risk management, resource allocation, action items ownership and scope management.

Conducted Phase Gate review to move project across SDLC phases, obtained approvals and funding.

Managed multi-vendor engagements, their funding needs and project plan to meet the delivery expectations.

Provided leadership in the project execution to client, review work produced by the project teams, and ensured resources fulfill their responsibilities in accordance with the project plan.

Coached project team members deriving practical solutions to problems and situations to bring project on track to meet deadline.

Assisted QA/UAT Team with test data needs, defects triaging and prioritization.

Assessed project risk factors and recommend appropriate courses of actions to mitigate risks.

Facilitated lessons learned with key stakeholders and documented outcome to apply to future projects before project closure.

UnitedHealth Care/Optum Technologies– Basking Ridge, NJ

IT/Business Project/Program Manager / Scrum Master (100% Remote position) Dec ‘09 - Aug ‘16

Responsible for delivering high quality digital projects within the PMO group by planning, executing, monitoring and controlling projects using Agile and Waterfall methodologies within UHC Military West Tricare, Optum Rx, B2C, MyUHC, UHC Medicare & Retirement portal digital and mobile applications focused on Application Rationalization pertaining to PBM (Pharmacy Benefit Management), EMR, PHR, Medical, Rx, Vision and Dental claims.

Effectively lead Electronic Health Records Modernization (EHRM) projects with integration of patients’ Personal Healthcare Record (PHR) data and provider/laboratory/Rx data EMR to streamline healthcare experience for members.

Developed, tracked, analyzed, and published portfolio/projects/program reports, resource management reports, project summaries, KPI scorecards and performance trends.

Worked with senior executives Program Managers, Director and Senior VPs to lead the Steering Committee communications pertaining to monthly/quarterly project forecasting, budget, schedule, risks/issue and general project updates.

Managed projects and driven the software development and business project team from start through to completion.

Ensured that BRD and FRD artifacts created for projects with high quality to having traceability to UIDD (User Interface Design Documents) and signed off by key stakeholders.

Co-ordinated software release management and Go/No-Go call prior to major deployment activities.

Created and leverage RACI chart for project traceability with the team and obtained agreement from core stakeholders.

Managed project to implement a CRM application and related sub-applications to be utilized in managing client transactions for accounting and regulatory purposes, managing confidential client information, and tracking progress of sales and client service initiatives

Managed project management efforts to develop processes for maintaining the CRM application and related data, and develop training plans for the investment advisory, client relations, business development, account servicing, and accounting teams on CRM functionality, requirements and processes.

Successfully managed digital projects ranging from 500k up to $7 million, delivered 10% under budget and on schedule.

Utilized Adobe CQ5 for Campaign Management to improve user experience and interactive online product selection tools which increased business users’ productivity and efficiencies

Created project plans and teamwork assignments using Microsoft Project/PPM Optics, Jira and including defining project scope, objectives, milestones and deliverables using SDLC.

Facilitated Project scrum planning, task monitoring, team velocity tracking, daily scrum, Review & Retrospective, risks/issues escalation and exceptions, Defect management and tracking.

Assisted with large scale agile transformation by creating training documents and best practices.

Directed and monitored work efforts daily, identified resource needs and performed quality review.

Ensured business requirements are suitably defined, understood by team members and signed off.

Proactively managed project risks and issues and minimize their impact on projects.

Regularly communicated project expectations to team members and stakeholders and use their feedback to optimize progress.

Assisted with Human Resources management and conducted resources’ performance review.

Led HR portal projects pertaining to hiring, employees’ records management and benefits.

Proactively managed changes in project scope, identify potential conflict, and devised contingency plans.

Negotiated use of resources in a matrix management environment.

Coordinated and managed project reporting, project reviews and project steering meetings.

Managed on-shore and off-shore remote resources to ensure smooth project execution.

Barclays Bank – New York, NJ

Senior QA Lead Aug ‘08 – Nov ‘09

Wrote complex SQL scripts to test and validate data and ETL processes.

Ensured data integrity of database data to ensure computerized systems meet regulatory requirements.

Created data-driven automation test scripts and wrote test plans and test cases using both manual and automated testing tools to troubleshoot systems.

ESPN – New York, NY

Senior QA Lead Oct ‘07 – Jun ‘08

Performed comprehensive Quality Assurance testing for applications such as ESPN.com, Fantasy, Mobile, Bottom-line, Studio Graphics, etc. for this major sports media corporation.

Led a team of 10 off-shore analyst in application testing for eCommerce web applications. Developed automated test scripts, analyzed business and functional requirements, and led QA meetings to ensure project deliverables.

Early Career:

Senior QA Lead with United Healthcare (2005-2007)

QA Analyst with KPMG LLP (2005)

QA Analyst with Health Products Research Pharmaceutical company (2001-2005)

Business Systems Analyst with ShopEase E-commerce online store (2000 – 2001)

Tax Accountant with Dreyfus Corporation (1997-2000), KPMG LLP (1997)

Accounts Receivable Intern at E&Y (summer of 1996)

Professional Development Training:

SAP FICO Training - SRG America Institution

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