Dave Lauer add1h9@r.postjobfree.com

Jacksonville, FL Mobile: 904-***-****

EXPERIENCE 10/2018 – Present Ditech Holding Corp.. Jacksonville, FL Chief Information Officer

• Manage all areas of IT operations, services, application development, security, networking, and infrastructure -- for one of the nation’s largest mortgage servicing and loan originations firms – with operations throughout the US.

• Built and manage an incredible team of over 150 professionals across all IT disciplines – across the US – leveraging MS Teams and other collaborative tools to keep everyone actively engaged and highly motivated.

• Completed the most extensive overhaul of services in the company’s history, top to bottom, reviewing every system, service, and contract with unprecedented gains on all levels and over $20 Million in savings as well as major gains in all areas of service delivery.

• Designed company-wide business intelligence system (BI) accessing data from mortgage servicing system (MSP) and various ERP and internal applications – utilizing SQL Server, ETL, and MS .Net development stack – replacing dozens of legacy applications, leveraging AWS and other cloud services, and reducing millions in spend.

• Worked extensively hands-on, for the past 12 months, managing our transition to a new buyer – working to transition every single application (over 600!), business process, service, vendor contract, IT platform, and team member – across a dozen national data-centers and facilities, and hundreds of swim lanes and projects – while keeping all operations running smoothly and securely – continuing to manage and reduce spend on behalf of investors – keeping team members highly motivated – and clients, partners, investors, and buyers satisfied at all levels.

01/2017 – 10/2018 Blue Pretzel, Inc. Jacksonville, FL Chief Information Officer

• Provided on-site managed services for select Fortune 500 clients – managing daily operations, improving services, controlling risk, supporting business, and reducing spend by millions per client.

• Built strong relationships and engaged in all areas with each client and team – to plan innovate, rearchitect; streamline, solve problems; reduce risk, improve service delivery; and reduce spend – with an average ROI of over 600%.

• Completed an extensive project, for global transportation services firm, to streamline infrastructure, services, contracts, and financials with over $5 Million in annual hard dollar savings and major improvements across the board

• Completed extensive redesign of global network for world-wide bank reviewing contracts and developing new more efficient service delivery options in multiple countries with tens of millions in savings.

10/2013 – 01/2017 Auditmacs Jacksonville, FL

Chief Information Officer

• Managed over $1 Billion dollars in IT services, applications, and infrastructure. Managed global projects, ERP implementations, world-wide network redesigns, and roll-out of new enterprise applications and services.

• Provided millions in savings via hands-on improvements, innovation, system redesign, and aggressive contract negotiations and re-writes.

• Built automated business intelligence solutions with real-time integration client ERPs to drive client operations.

• Tripled annual revenue and led company to “Fastest 50” multiple years, “Inc 5000” award, Best Place to Work, and Jacksonville CIO of the Year for my work. 04/2012 – 10/2013 Harden Jacksonville, FL

Chief Information Officer Interim Chief Financial Officer

• Transformed all technology, applications, and business processes for Harden, a top insurance company, during a period of intense growth and transition

• Personally designed, built, and deployed a company-wide ERP system based on Microsoft CRM to run the entire end-to-end sales and business processes

• Built and developed business intelligence (BI) platform utilizing SQL server and

.Net tools to access financial and operational data from ERP, Great Plains accounting, and other systems.

• Served as the interim CFO overseeing Accounting and Finance (in addition to IT responsibilities) bringing about significant process and control improvements

• Led effort to analyze and develop industry bench marks and internal KPIs - the efforts of which more than doubled net profitability within two years. 09/2009 – 04/2012 Care Spot Jacksonville, FL

Director, Information Technology

• Developed strategic IT roadmap and implemented new technologies for Care Spot, a leader in urgent care and health care services, including: o Electronic medical records (EMR) and practice management systems, o Revenue cycle management, EDI, mobile web,

o CRM, data warehouse, business intelligence, and health care analytics.

• Implemented real-time “patient portal” with Baptist Health to automatically share referrals, digital x-rays, and patient discharge information resulting in increased patient referrals and reduced ER times.

• Designed the “center of the future” including tablet computing, e-forms, patient self- check-in, and other initiatives to improve workflow and wait times. 11/2007 – 09/2009 Tree of Life St. Augustine, FL

Director, Information Technology

• Managed IT operations for the nation’s leading distributor of organic, specialty, and gourmet food products with over $1 Billion in annual sales.

• Revamped IT department. Implemented new ERP, supply chain, business intelligence, and other systems involving over 60,000 retail food stores

• Helped achieve record profits by connecting all areas into the supply chain via mobile devices with real-time update and order capability 9/2003 – 10/2007 City of Jacksonville Jacksonville, FL Chief Information Officer (CIO) – First CIO in City’s History

• Managed IT operations for City of Jacksonville supporting 1 Million residents, 9,000 employees, and over 60 departments & agencies. Took over as the city’s first CIO transforming IT in an efficient, agile, services-based organization.

• Successfully completed a four-year financial capital-improvement plan to consolidate, streamline, and modernize IT – paying for itself by year two.

• Developed new disciplines around software development, security, and problem management including LEAN, ITIL, Software Development Life Cycle (SDLC).

• Overhauled public safety implementing a high-tech video & wireless canopy for Super Bowl XXXIX and new radio triangulation system to improve officer safety RECENT

AWARDS

• CIO of the Year – Jacksonville Business Journal

• INC 5000 – US

• Fastest 50 – Jacksonville

COMMUNITY • North Florida STEMM Executive Board Member (2015 to 2017)

• Leadership Florida:

o Led statewide team to improve service delivery via web technologies o Developed new Leadership Florida mobile site to provide directory search, on-line donations, and other services to statewide members

• Jacksonville CIO Council

• Jacksonville Information Technology Council (JITC)

• Jacksonville Wireless Internet Zones (JAXWIZ)

o Worked closely with local leadership, community volunteers, and JEA to provide wireless to disadvantaged neighborhoods to help bridge digital divide

EDUCATION Rutgers University Bachelor of Science Degree US-NJ-Newark STRENGTHS

& SKILLS

• Leadership – all levels

• IT management – all areas and levels

• Team development

• ITIL Foundation certified

• Strategic planning

• Project management and execution

• Financial analysis and budgeting

• Communication – all levels

• Problem solving (Expert) and incident management (Expert)

• Service delivery (Expert)

• Relationship management (Expert)

• Network, telecom and infrastructure management and design (Expert)

• Unified and Call Center Communication as a Service (UCaaS, CCaaS)

• SDWAN

• IT operations and security

• Data center management

• SQL (Expert)

• ANSI SQL (Expert) – SQL Server, Oracle, Sybase

• Advance queries and stored procedures (Expert)

• Database administration

• Application development (.Net, data transformation, ETL, SDLC, waterfall…)

• Business intelligence (BI) and reporting

• Data analysis and analytics (Expert)

• Citrix and VMWare and virtualization

• AWS and other cloud services

• MS Teams and MS Office (Expert) – Excel, Word, PowerPoint

• IT expense management (Expert)

• Vendor management (Expert) and IT procurement (Expert)

• Contract management and contract redlining (Expert)

• Continuous improvement and optimization (Proven results!)

• LEAN

• HRIS, Practice management and EMRs (various)

• MS Great Plains and numerous other accounting systems

• ERPs (Numerous)

• IT service delivery platforms such as Service Now

• Sectors: Financial services, insurance, mortgage servicing, retail supply-chain, managed services, healthcare, government, expense management, consulting.

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