Education:

DePaul University – Chicago, IL

Bachelors, Computer Science

Technical Tools / skills:

●VMWARE

●Windows Server 2003, 2008 R2, 2012, 2016, 2019

●Active Directory, File Server, DNS, KMS, Exchange Server 2010/2016

●AlientVault SIEM.

●Veeam Backup and Recovery

●ManageEngine suite (Desktop Central, ServiceDesk, Opmanager)

●VDI (Horizon, Persona management)

●ESXI 5.5, 6.0, 6.5, 6.7

●EMC SC Compellent

●Dell PS Equallogic

●VNX 5800

●EMC Unity 500

●EMC XtremIO

●Avamar

●Rubrik

●Manage Engine Desktop Central (SCCM)

●IT Audit (SOC1/SOC2)

●ALIS (ERP system- Insurance)

●SQL Server 2003,2008, 2012, 2014.

●Brocade switches (ICX6610, VDX6710/6740, FastIron SX 800)

●PaloAlto Firewall

●Corero (DDOS)

●Fireeye (Network Security)

●Coyote/Fortinet (Load balancer)

●Aruba WLAN.

●Financial Applications (TAI, Polysys, EAS, PAM)

●RSA SecureID

●GOOD app

●CommVault

●Microsoft Office 365 (Exchange, Lync and SharePoint)

Professional Experience:

Physicians Immediate Care – Rosemont, IL 08/2018 – Present

Network Systems Administrator

●Working with the IT director in creating/streamlining processes and providing efficient solutions to a fast growing urgent care industry.

●Providing escalation to help desk team, and training them on new tools and technology.

●Working in conjunction with Network team to identity and rectify network related performance issues.

●Working with different vendors in learning and implementing new solutions, such as AlientVault, and DesktopCentral.

●Mitigating security related issues within the infrastructure based on penetration testing results and vulnerability scans using Alienvault.

●Configuring security policies and alerts in Alienvault for environmental awareness.

●Maintaining a good rapport with the company executives, and being the second in charge after IT director.

●Constantly being in touch with partner vendors for new cutting-edge solutions, and ways to be more efficient.

●Responsible for maintaining, upgrading, troubleshooting VMWARE environment.

●Hands on experience in upgrading Vcenter appliance and ESXI host to latest patch levels.

●Managing backups and recovery through VEEAM.

●Responsible for maintaining and upgrading SAN and NAS systems, namely Equallogic, Compellent, and Synology.

●Hands on experience in configuring, troubleshooting SAN and NAS systems.

●Experience building new SAN system and migrating data on it, and configuring iscsi connections with VMWARE and servers.

●Hands on experience with ManageEngine suite of products: Desktop Central for Patch Management, Software deployment, OS configuration and deployment, group policy changes, and Mobile device management.

●Responsible for maintaining/troubleshooting/building Windows servers such as; Active Directory, Domain Controllers, DNS, Exchange, File, Terminal, and KMS servers.

●Experience in migrating from Exchange 2010 to 2016.

●Knowledge of Cisco switches, ASA, Meraki wi-fi and switches.

Evolent Health – Chicago/Lisle IL 02/2017 – 07/2018

Systems Administrator

●Managing vmware environment of over 1000 servers.

●Managing VDI environment of over 400 vm’s.

●Managing backup systems (Avamar, Rubrik)

●Managing SAN solution (EMC VNX 5800, EMC Unity).

●Responsible for maintaining Active Directory and Domain controllers.

●Hands on experience with building servers, templates in VMWARE

●Hands on experience with configuring networking and storage on VMWARE.

●Hands on experience with working with VMWARE Horizon, creating desktop pools both dedicated and floating, full machines and linked clones.

●Experience with configuring persona management via group policy on vdi.

●Hands experience on setting up storage pools and luns on VNX 5800/Unity/XIO

●Hands on experience with setting up backup policy and SLA’s. Responsible for managing backups and restore.

●Experience working with group policies.

●Hands on experience with setting up domain controllers.

●Hands on experience working with Desktop Central used for deploying patches/software, and tracking inventory.

●Hands on experience with Windows server administration, and troubleshooting.

●Responsible for troubleshooting issues with VMWARE, VDI, SAN, Backup, and Servers.

●Managing ticket queue for infrastructure department.

●Presenting new ideas on improving existing environment.

●Maintaining a clear line of communication with Senior management and subordinates.

●Responsible for setting up processes for infrastructure systems.

●Experience with Jira ticketing system, managing ticket queue.

●Responsible for completing yearly Audit requests.

Mutual Trust Life Insurance – Oakbrook, IL 07/2014 –02/2017

Systems Administrator

●Hands on experience working with SQL servers (2008/2012). Creating new db’s, Backup/Restore, and working with custom queries. Working knowledge of writing queries.

●Working knowledge of SQL administration.

●Hands on experience working with SQL tools, Import/Export wizard, toolpack, SSMS, and knowledge of SSIS.

●Responsible for providing technical support to users, consumers, and agents.

●Responsible for maintaining Virtual Desktop Infrastructure, Servers, PCs, and Laptops.

●Responsible for monitoring LAN, Wi-Fi, VoIP.

●Responsible for administering various financial applications (TAI, Polysys, EAS, PAM).

●Hands on experience working with VMWARE and tools (Creating VM’s, Creating Desktop pools, adding users, troubleshooting issues with users login)

●Hands on experience working with AppVol (assigning/unassigning apps)

●Hands on experience working with RSA SecureID (Two factor authentication). Setting up users, and troubleshooting issues.

●Hands on experience working with Brocade switches. Configuring ports, vlans, chassis.

●Hands on experience working with VoIP system (Interactive Intelligence). Registering new phones, adding users, troubleshooting issues with the system.

●Responsible for upgrading ALIS application when new release is out.

●Responsible for administering Wi-Fi system (Aruba), which includes Access points, and Policy Manager. Setting up access policies, upgrades, and troubleshooting issues.

●Hands on experience working with CommVault backup recovery tool.

●Part of yearly disaster recovery test.

●Hands on experience working with Active Directory. Maintaining users, OU’s, security groups.

●Hands on experience working with Group policy, DNS, DHCP.

●Responsible for monitoring PaloAlto firewall daily reports.

●Knowledge of setting up policies in PaloAlto firewall.

●Worked with different network appliances. Firyeye (Security appliance), Coyote (Load balancer), Corero (DDOS).

●Part of yearly company audit.

●Basic knowledge of Insurance industry. Passed entry level LOMA certification.

Crescent Foods – Chicago, IL 03/2012 – 07/2014

Systems Administrator

●Creating business reports using Crystal Reports.

●Working with SQL queries (select, update, and drop).

●Administration of Business Intelligence Tools.

●Performing minor database Performance Tuning (Adding Indexes, Update Statistics, dbcc, checkdb/table).

●Installation of SQL Server 2008.

●Adding/Modifying DB’s.

●Creating and scheduling SQL back up jobs.

●Backup/Restore of DB’s in SQL Server.

●Troubleshooting issues with SQL Server.

●Creating Data sources in SSRS.

●Scheduling reports in SSRS.

●Administration/Maintenance of SAP Business One application.

●Installation of SAP Business One Server and Clients.

●Configuration of SAP messaging services.

●Planning and upgrading SAP Business One from 8.8 to 8.82.

●Deployment and Administration of Office 365 (SharePoint, Lync, Exchange).

●Creating groups and sites on SharePoint for users.

●Installation of Lync 2010, 2013 on client desktops.

●Using Lync in troubleshooting desktop issues.

●Administration/ Maintenance of SIGMA (Industrial manufacturing software).

●Assisting in planning, designing, documenting, and implementing of various systems to include desktop PC’s, servers, network equipment, and software applications.

●Maintaining Windows Server Environment (2003, 2008 R2, 2012).

●Installation of Windows Server 2008 R2, 2012.

●Setting up DNS, DHCP, Active Directory, Hyper V roles on Windows Server.

●Adding users and computers in Active Directory.

●Creating user membership policy in Active Directory.

●Adding clients (Desktops) to the domain server.

●Installation, configuration, upgrading of Windows OS on user desktops.

●Configuration of LAN on server and clients.

●Adding virtual machines on Hyper V.

●Creating virtual switch on Hyper V.

●Maintaining, and monitoring procedures for all server and workstation backups.

●Troubleshooting assorted technical issues (Office365. Windows XP/VISTA/7/8,Windows Server, DNS, Active Directory, Hyper V, Dell AppAssure, SQL Server, SQL Reporting Services, Network, SAP BO, Sigma, and Printers, etc.).

●Making recommendations for new equipment and services to purchase.

●Performing on-site and remote technical support.

●Providing Help Desk support to end users.

●Assisting in the organization and inventory of all hardware and software resources.

●Maintaining excellent communication with the IT Manager on all tasks and projects.

●Adding and maintaining users and group policies through Active Directory.

●Creating and managing backups, replications, and virtual standby through Dell AppAssure

●Creating and maintaining good technical documentation.

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