CURRICULUM VITAE Lisa Abeduwaa Aggrey

add1fw@r.postjobfree.com

+233(0)505649548

CAREER PROFILE

A hardworking driven graduate of Kwame Nkrumah University of Science and Technology (2017) with years experience in Customer Service, Administration, Business Management and its related field acquired in fast-paced working environments, Ghana Revenue Authority, Ghana Post Limited, Electricity Company of Ghana (P.D.S), SHE Assist GH, with strong work ethics, seeking an opportunity to leverage my skills and experiences to contribute to the goals of the institution.

KEY SKILLS AND COMPETENCIES

Communication Skills Administrative Functions

Emotional Intelligence Leadership

Microsoft Package Proficient Multi-tasking

AutoCAD (Rhinoceros, Corel Draw) Teamplayer

JOB EXPERIENCES (4+ YEARS)

1.UNIQUE CHILD ACADEMY

Period: December 2018 – December 2019

Role: Client Service & Executive Assistant to the Business Manager

Duties Performed:

•Managed budgets and ensured that financial systems were followed.

•Generated and submitted daily reports and fees analysis.

•Performed cashier duties and ensured reconciliation of fees received.

•Handled client relations with parents, students, employers and ensured quality service.

•Ensured that stocks, books, stationery and school items such as chairs, tables delivered are exactly the order made by checking its quality, quantity and condition arrived and monitoring invoices for payments.

•Supervised cleaners, Security personnel to ensure safety and sanity within and around the school premises.

2.GHANA REVENUE AUTHORITY

Period: September 2017 – August 2018 (National Service & a month contract)

Role: Taxpayer & Front Desk Officer

Duties Performed:

•Entered and generated data of taxpayers for Taxpayer Identification Number (TIN) using Total Revenue Integrated Processing System (TRIPs) software and GC Net.

•Educated active and potential taxpayers to comply with the tax laws.

•Prepared, issued and recorded withholding tax credit certificate to Clients.

•Vetted and processed tax payments made by taxpayers.

•Received visitors and handled customer matters in a professional manner in the reception area.

3.GHANA POST OFFICE LIMITED

Period: June 2016 – July 2016

Role: Administrative Secretary & Call Center

Duties Performed:

•Assisted the branch manager with administrative and secretarial duties.

•Contacted Clients through various channels to receive their parcels and mails from the office.

•Supported in the preparation and submission of reports.

•Organised and maintained dairies as well as appointments for the Manager.

4.ELECTRICITY COMPANY OF GHANA (Power Distribution Services)

Period: June 2015 – July 2015

Role: Customer Relations Assistant

Duties Performed:

•Researched and responded promptly to customer inquiries.

•Assisted customers in acquiring for new meter or change of faulty meters and educated them on how to effectively use electrical appliances to reduce high usage on power.

•Checked and calculated bills before payments were made.

•Communicated and liaised with customers through various channels.

•Delivered exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.

5.SHE ASSIST GHANA

Period: August 2014 – September 2016

Role: Sales & Marketing Executive

•Provided administrative support, virtual assistance and social media management.

•Developed sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc.

•Responded adequately to clients about product and service benefits.

EDUCATION

2020 United Nations Certificate Course

Prevention of Harassment, Sexual Harassment and Abuse of Authority

2020 Accra Business School Executive Certificate Business Administration

2013 - 2017 Kwame Nkrumah University of Science and Technology Bachelor’s Degree

B.A Integrated Rural Art and Industry – Second Class (Upper Division)

2017 British Council Certificates Course

People, Work and Money Management

2010 - 2013 St. Louis Girls’ High School W.A.S.S.C.E

2008 - 2010 AngloGold Ashanti School B.E.C.E

CAREER ACCOMPLISHMENTS AND ACHIEVEMENTS

1.Contributed to 2017 Tax Campaign activities with Ghana Revenue Authority which attracted potential taxpayers.

2.Volunteered in entering data and generating of Taxpayer Identification Number (mass applicants in 2018) under the Ministry of Finance.

3.Delivered results on time, within budget, and to the highest specification.

4.Developed and carried out accurate and successful project plans.

REFEREES

•Mr. Yaw Asiedu-Danquah

Ghana Revenue Authority, Office Manager.

add1fw@r.postjobfree.com; +233*********

•Mr. Bright Asante

add1fw@r.postjobfree.com; +233*********

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