Customer Service Office

PROFESIONAL SUMMARY

Office Administrative Professional with proven abilities to complete critical projects as well as behind the scenes responsibilities with accuracy and efficiency. Extensive experience in accounting with exceptional customer service. Ability to grasp concepts, pay attention to details, and problem solve challenges. Excellent business etiquette and over all communication skills. Demonstrates strong critical thinking abilities and outcome-based task completion. Proficient in MS Office suite and proprietary software. Skilled at identifying and meeting staff, customer, and project needs to positively impact the organization.

PROFESSIONAL WORK EXPERIENCE

State of Ohio

Opportunities for Ohioans with Disabilities April 2014 – Present

Account Examiner 2

Reviews invoices and related documents from vendors for completeness o reports to release or deny payments in proprietary software

Enforces payment protocols that vendors are required to follow

Communicate with Vocational Rehabilitation Counselor and Liaison via email and phone to identify denied payments and resolution

Diversity Search Group

Accounting Analyst January 2013 – April 2014

Audited employee timesheets for correct hours submitted and accuracy

Maintained, prepared, and processed payroll for all temporary employees

Analyzed client invoices to ensure accurate pricing and correct purchase orders

Communicated with customer or vendors to reconcile any invoice discrepancies

Diversity Search Group- Temporary Agency

Revenue Account Clerk 3 August 2010 – December 2012

Processed incoming and wired payments for bank deposits

Prepared Sales Tax deposit reports

Organized and distributed mail

Customer Service/ Data Entry

Managed and tracked data entries for State of Ohio Heating Assistance Program (HEAP)

Assessed accuracy and completeness of affidavits, appeals and all other information

Responded to sensitive inquiries, complaints, and request for program in writing

Referred clients to local community agencies for assistance

EDUCATION

Hamilton Township High School

High School Graduate

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