Customer Service Sales/ leasing agent/ office administrator / bilingua
Resume:
DIANA VELEZ
Administrative Assistant/Costumer Service and leasing professional
Boynton Beach, FL 33426
*********@***.***
Enthusiastic, highly motivated, dedicated employee with high integrity, strong work ethic and great leadership skills, with more then 10 years of extensive customer service and sales, plus 8 years of property management with lease-up experience.
#readytowork
Authorized to work in the US for any employer
Leasing Professional
Fisher Managment RDS
June 2011 to Present
Providing a personal touch, and striving every day to enhance the easy of living for those I serve Develop and defectively implement excellent telephone and personal sales skills, specifically to respond to site visits or telephone inquires, conduct site tours, efectively sell to prospects and lease apartments. Work with marketing strategies, to increase property traffic levels. Prepare all lease related paperwork in an accurate and timely maner. Explain all documents and ensure are correct and completely filled. Help with inspections on move out apartments and make sure move-in apartments are ready. Maintain company customer service standards.
Perform a variety of clerical and administratie duties, including inventory and stocking of office supplies Event planning.
Manager/sales associate
EDMONDS STERLING SILVER - Pompano Beach, FL
February 2001 to May 2011
• Worked as team lead
• Greeted customers in a friendly manner
• Responsible for resolving all customer complaints
• Processed customer transactions
WORK EXPERIENCE
• Handled returns and exchanges
• Maximized sales transactions
• Monitored inventory
• Restocked merchandise
• Organized new merchandise
• Helped ensure customer satisfaction
Manager/ sales associate
VISAGES - Pompano Beach, FL
August 1995 to February 2001
• Worked in sales, selling make up,
• Worked as floor manager
• Greeted customer
• Offered knowledge about skin care, make up essentials
• Completed in-store purchases
• Handled in-store returns
• Audited and organized the whole store on a weekly basis
• Created inventory of products
• Replenished merchandise
Associate
York College - Queens, NY
1992 to 1995
High school diploma
John Adams High School - Queens, NY
1992
*Successful sales and marketing abilities *Efective organizational skills *Proffesional Image *Positive Strong Customer service satisfaction *Bilingual *Ability to operate and understand personal computer functions *Interviewing *Strategic Event Planning *Creative Design Experience in Advertising *Ability to function as a team player *Familiarity with basic office procedures and equipment *Collect data (10+ years) Microsoft Office, microsoft word (8 years)
Resman softwear (3 years)
Administrative Assistant
Receptionist
Payroll
Microsoft Office
Microsoft Excel
Word
EDUCATION
SKILLS
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Data Entry
MS Office
Property Leasing (9 years)
Office Management (9 years)
Fair Housing Regulations (9 years)
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