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Customer Service Manager

Location:
Greensboro, NC
Salary:
75000
Posted:
June 23, 2020

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Resume:

MATTHEW DARREN LAUTEN

Phone: 336-***-****

add1cz@r.postjobfree.com linkedin.com/in/darren-lauten

PROFESSIONAL SUMMARY

• A flexible supply chain and logistics professional with extensive experience in a variety of industries.

• Accomplished in logistics, planning, purchasing, inventory control, and sourcing delivering measurable results.

• Highly proficient in creating transportation and logistics solutions for a variety of organizations.

• Adept at supplier development and coordinating programs that benefit entire organization.

• Skilled at implementation of Lean transformation programs, resulting in measurable cost savings.

• Trained in automotive quality auditing; Tier 1 and 2 supplier experience.

• Demonstrated accomplishments resulting in significant improvement in throughput, delivery, and cost.

PROFESSIONAL EXPERIENCE

Carolina Supply Chain Solutions Greensboro, NC 2019-Present

Supply Chain Planning Consultant with Tempur Sealy

• Managed the roll-out and implementation of a 1mil+ unit annual volume for new customer.

• Coordinating the tracking of a production schedule of the roll out for fourteen plants.

• Developed and tracked delivery metrics and key performance indicators on a weekly basis.

• Reported to Senior Management on a weekly basis of performance criteria including: on-time and fill rate metrics, adherence to budget, and balance of inventory to demand (days on hand)

• Documenting all activities of the department in detailed Standard Operating Procedure with Flow Charts.

• Providing business consulting support to launch programs to create world class customer experience.

UTC (Kidde/Edwards) Mebane, NC 2018-2019

Division of United Technologies Corporation that manufactures and distributes fire detection, suppression equipment, and smoke and CO alarm units.

Senior Supply Planning Manager

• Directed all purchasing activities. Managed 50+ vendors and 8 buyers with total of $350M+ in corporate spend.

• Implemented Supplier Link, for improving communication with 30 vendors.

• Reduced Past Dues POs by $8M in 5 months by implementing goals for buyers by month and by year.

• Instituted actions and activities reducing inventory by $25M in 1 year.

• Provided best in class customer service, achieving average of 98+% satisfaction rate.

Engineered Controls International (ECI) Elon, NC 2014-2018

ECI is a global specialty valve and controls supplier to industrial and alternative fuel markets.

Sourcing Manager

Responsible for all purchasing and sourcing activities for the company.

• Improved inventory turns by 50% in two years by implementing KPIs with vendor buy-in

• Responsible for managing vendors of $60M+ in corporate spend.

• Consolidated two full plants with zero impact to customer service.

• Instituted changes in vendor base resulting in $1.5M savings in one year.

• Increase supplier performance by 30% in 18 months by implementing KPIs with vendor communication

Henniges Automotive Reidsville, NC 2013-2014

Henniges Automotive provides vehicle sealing and anti-vibration solutions for the global automotive industry.

Materials Manager

Managed all receiving, production, and shipments of automotive products to multiple customers. Ensured world class customer service while improving operations and providing profitable returns.

• Directed a team of 50 direct and indirect employees.

• Improved inventory turns by 20% in one year by implementing KPI plans between manufacturing and purchasing.

• Resolved opportunities balancing long term demand with manufacturing capacity constraints.

• Closed four programs resulting in little excess or obsolete inventory.

• Improved operational efficiency by 12 percent by utilizing lean techniques.

Techtronic Industries (TTI) - Outdoor Products Division Pickens, SC 2010-2013

TTI is a $3 billion global leader in consumer, professional, and industrial products marketed to the home improvement, repair, and construction industries.

Senior Supply Chain Manager

Managed critical materials and finished goods ensuring a world class level of customer service was achieved while maintaining lowest possible inventory investment and greatest operation efficiency.

• Directed a team of professionals to manage 20K SKUs, and approximately 300 FG models.

• Coordinated the supply chain implementation of 40-60 new models per season

• Implemented programs that reduced $1.1 million of product deemed excess in 9 months.

• Managed 5 reports with KPIs to meet corporate objectives for productivity, inventory, and on-time performance.

ADDITIONAL PROFESSIONAL EXPERIENCE

Available upon Request

EDUCATION AND CERTIFICATIONS

Certified in Production and Inventory Management (CPIM) – APICS, Greensboro, NC

Master of Business Administration (MBA), Appalachian State University Evening Program, Boone, NC

Bachelor of Science (BS), Business Administration, Appalachian State University, Boone, NC

TECHNICAL SKILLS

Highly skilled in management ERP systems including JDE, SAP, QAD, and AS400.

Proficient in use of all Windows Office based applications (Excel, Word, PowerPoint, Access, etc.)

Business Objects, Power BI, Arkeiva, SKYPE

SAP, procurement, supply chain, purchasing manager, fulfillment, buyer, planner, asset management, change management, continuous improvement, transportation, logistics, contract negotiation, cost reduction, customer service, demand planning, distribution management, just in time, JIT, Kanban, MRP, MRPII, ERP, materials planning, process improvement, project management, resource, risk management, six sigma, green belt, strategic planning, TQM, warehouse management, inventory control, scheduling, materials management, cost efficiency, RFP, RFQ, KPI, key performance indicators, delivery costs, GEMBA, kaizen, capacity analysis, procurement, DOH, freight costs, execution, best practices, mentor, KPI, inventory optimization, S&OP, sales and operations planning, sourcing, stakeholder communication, key metric targets, logistics cost, JD Edwards, CPIM, six sigma



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