Manager Sales

Michael Sexton

** ******* ** **********, ** ***** 603-***-**** **********@*****.***

Education

May 2013 University of New Hampshire Durham, NH

Graduated with my degree in hospitality/business management. Skill Highlights

• Customer Support

• Team Building & Training

• Strategic Leadership

• Continuous Process Improvement

• Sales Support Functions

• Operational Management

• IT Service Improvement

• Developing Best Practices

• Diplomatic Issue resolution

• Salesforce CRM

• POS Expertise (Aloha, Micros,

Symphany, Positouch, Toast, Upserve,

Brink)

• Trello

• Basecamp Project Management

• Basic API Knowledge

• Microsoft (Exel, Word, Prsentation)

• Google Docs

Relevant Experience

04/2018 – 03/2020 Positions of Increasing Responsibility TableUp – Boston, MA

Provided Strategic leadership, management and development for a startup customer success team. Turning objectives into tactical action plans. Selected for promotions of increasing responsibility based on leadership and high acumen in the customer support services. Senior Account Manager

• Provided white glove treatment to top enterprise accounts.

• Developed strategy, reports, and systems that directly impact the teams daily accomplishments.

• Built SOP’s and functionality of Account Manager Role.

• Oversaw all 600 accounts including enterprise and key accounts.

• Repeatedly upsold products in conjuncture of the needs of our client.

• Ensure accurate weekly reporting and forecasting in the CRM we use Salesforce. Customer Support Manager

• Proactively and reactively responded to customer’s ongoing and new issues with product.

• Developed strategy, reports, and systems that directly impact the teams daily accomplishments

• World-class problem solving and troubleshooting skills, including at a technical level

• Experience troubleshooting in iOS and Android environments

• Built a knowledge-base and supporting documentation programs to keep that information refreshed on a timely basis

• Leverage reporting APIs, automated email reports, and other creative methods of data delivery to provide our clients with a consolidated view of their usage and performance across our building portfolio.

• Worked with programs such as Zendesk and Salesforce to better communicate with client.

Implementation Manager

• Directly work with restaurants training management of our software.

• Trained all Implementation Managers through SOP’s that I created.

• Responsible for training and implementing over 1000 restaurants.

• Developed strategy, reports, and systems that directly impact the teams daily accomplishments

• Oversaw a portfolio of complex projects for enterprise clients across complete life-cycle, from Sales hand-off through go-live, as well as one-off custom engagements (SoWs), with grace and attention to detail.

• Partnered with Sales and Client Success on new client engagements, ensuring clear understanding and documentation of the Client’s KPIs, goals, timelines, and requirements, striving to delight while keeping expectations in check.

• Created and manage project assets.

• Managed and track both business and technical deliverables, across Clients and internal teams.

• Ensured successful project wrap-up and transition to ongoing Support, both in relation to the Client’s experience, and internal communication and documentation.

• Kept key stakeholders informed of statuses and changes, and escalate issues or misalignments throughout the business as necessary.

• Define and recommend processes and procedures to facilitate better service delivery to Clientss

08/2018 - Current

Night Shift Brewing Company – Boston, MA

Continued to practice my ability to connect with people through great beer and great food. Bartender/Server

• Use steps of service to produce the “Night Shift Experience”

• Develop relationships both internally and externally to drive sales

• Help train all new staff members.

• Promoted to Lead Bartender/Server.

09/2017 – 04/3018 Positions of Increasing Responsibility. Grainmaker – Boston, MA

Owner/Director of Operations/General Manager

03/2016 – 8/2017 Positions of Increasing Responsibility Sweetgreen – Boston, MA

New Store Trainer/General Manager

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