Manager Project

Olga Lockheed

Madeira Beach, FL ***** add1c7@r.postjobfree.com 813-***-****

Senior Project/Program Manager/Scrum Master

Energetic and diligent Senior Program Manager and trusted advisor to leadership, providing strategic solutions with outstanding project management skills. Drive solutions to bridge gaps between business and technology with skill in managing complex programs with multiple, concurrent projects. Collaborate with executive level and technical experts on technology infrastructure. Evaluate and interpret user information requirements and recommend application solutions, working closely with IT management, IT staff and business unit leaders. Not afraid to roll-up sleeves and do what it takes to get the job done.

Core Competencies

● Program Management ● Project Management ● Insurance System Replacements

● Programming Technologies ● Change Management ● Software Documentation

● Data Analysis ● End User Requirements Gathering ● Operations Management

● Resource Management ● Scope/Schedule/Budget Management ● Project Management Office

● Property & Casualty Insurance ● IT Applications & Systems ● SaFE/Agile/Scrum Practices

Professional Experience

VICE PRESIDENT OF PMO Jan 2009 – May 2020

Bankers Insurance Company – ST. Petersburg, FL

Led Business Analysts, Project Managers, Scrum Masters, and Off/Onshore Testing teams in Waterfall and Agile environments and coordinated internal and business partner resources through project execution.

Applied SaFE principles to implement project selection processes and developed the Software Development Life Cycle (SDLC) for application development.

Project Manager for some of the larger, more complex projects.

Created the PMO based on organization culture and appetite for change.

Evaluated, measured, and reported team member performance, directed, and educated staff’s adherence to policies, procedures, and work standards.

Allocated required resources to tasks, monitored work schedules, and ensured that deadlines for service delivery were met.

Evaluated requirements of business units and assisted in providing technology solutions and business options.

Led vendor selection process to advance legacy systems replacement supporting Property & Casualty insurance products.

Forecasted annual departmental budget and measured actual cost against budget targets to control costs.

When needed, wrote User Stories, tested software, managed projects.

Formed and trained Scrum teams aligned to insurance that resulted in new critical defects within three months, and significant reduction in emergency releases to fix issues and hit all delivery dates consistently.

OLGA LOCKHEED – Page 2

add1c7@r.postjobfree.com 813-***-****

DIRECTOR/PROJECT MANAGER Sep 2000 – Jun 2008

Prometric – Baltimore, MD

Directed global team representing all areas of the organization in consolidation project across nine scheduling and registration systems.

Identified and planned product release cycles and tracked ROI project performance and projections in reports to senior management.

Coordinated schedules and project budgets for product releases.

Led multiple software development team of up to 23 members including hiring, training, and performance reviews, and managed development and maintenance of web, Call Center, and Test Center applications.

Participated in development and release of Requests for Proposal and Requests for Quotation for bidding of contracted services.

Expertly executed a Go Live program for new client, European Personnel Selection Office (EPSO) after volume of candidates crashed servers, developed, and tested solutions and registered candidates successfully. Team received Innovative Award for exemplary service to the client.

Rewrote and consolidated 13 existing scheduling and registration systems, scattered globally, each with its own database that resulted in long delays for release of new software.

Oversaw team consolidation of all systems and rewriting in a single program in partnership with database team, resulting in $1.2 million in savings.

Led development team in design and implementation of system protecting back-end system during large peaks of unexpected volume, winning prestigious company award for “Leading Innovation.

Education

Software Development

DeVry Institute of Technology – Chicago, IL

Certifications

PMP – Project Management Institute

Certified Scrum Master (CSM) – Scrum Alliance

Technology

MS Office Suite: Excel, Word, PowerPoint, Project, Visio, SharePoint, JIRA, Confluence, MS Project

Contact this candidate