Customer Service and Store Manager
Resume:
Leonard Robles
Salinas, Ca. 93907
**************@***.***
CUSTOMER SERVICE PROFESSIONAL
Profile Merchandising and doing resets and building up to schematic accordingly More than 19 years’ successful experience in customer service and support with recognized strengths in, problem-solving and troubleshooting.
Possess solid computer skills.
Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, Microsoft Word.
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Conduct audits and variance analyses, process payroll, update accurate inventories.
Synopsis of
Achievements
Customer retention
Sales Associates Retention
Employment Cross Mark Merchandise Associate
Marathon Petroleum / Speedway
Bought Western Refinery, LLC
Store Manager- Mobile
Western Refinery Bought
Anabi Oil, LLC
Store Manager-Shell Station
Nakash Enterprises, LLC
Store Manager -Shell Gas Station
Worked with and supervised 12 sales associates
in store.
April 26-
2020
11/15/2019
Aug 2019
April 2016
April 2016
Dec 2012 to
Worked directly with distributors.
Quickly and effectively solve customer
challenges.
Maintain quality control/satisfaction records.
Complete order taking and logbooks.
Made schedules for store and staff. Complete
daily orders, stock counts and reporting of
inventory as needed.
Worked with front office on inventory and
staff.
Train and cross train employees for various
tasks required for positions.
Tesoro West Coast Gas Co Lodi, Ca. 1999-April
2012
Assistant Manager
Worked with and supervised 12 sales associates
in store.
Worked directly with distributors.
Quickly and effectively solve customer
challenges.
Maintain quality control/satisfaction records.
Completed order taking and logbooks.
Made schedules for store and staff.
Completed daily orders, stock counts and
reporting of inventory as needed.
Worked with front office on inventory and staff.
Geweke Ford - Gold Key Auto Manteca,
Ca.
1997-2002
Sales Staff
Worked with customers to find right vehicle for
their needs and budgets. Worked with customers
through loan process
Clean, prep and prepare cars for delivery.
Education South High, Bakersfield, Ca 1990
General Studies
References Furnished Upon Request
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