Kim M. Young, PHR

**** ****** ****** ****** *****, Maryland 21117 410-***-**** email: add1bh@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Proven hands-on HR leader who partners with corporate leaders to meet their business goals and objectives while providing exceptional HR service to internal clients. Capably leads staff and projects in the areas of:

Employee Relations Policy & Procedure Development Benefit Administration

Employment Law HRIS & Payroll OSHA/Safety

EDUCATION / CERTIFICATIONS / AFFILIATIONS

UNIVERSITY OF NOTRE DAME OF MARYLAND

Master of Arts, concentration in HR Management

Bachelor of Arts, Human Services, minor in Psychology SHRM-CP, Certified Professional - 2018

HRCI – PHR, Professional in Human Resources

Alternative Directions Board Member, September 2012 Chair of HR Committee SHRM Member

PROFESSIONAL SUMMARY

INTERACTIVE HEALTH SOLUTIONS 2018 – Present

Human Resources Director

Responsible for the execution of the Human Resources strategy and business objectives under the direction of the CHRO and Executive Team.

Annually reviews and makes recommendations to executive management for improvement of the organization's policies, procedures and practices on talent and personnel matters. Developed the core HR team responsible for delivering best in class services to the business.

Responsible for leading, developing and implementing the talent strategy agenda, incorporating recruitment, retention, training, development and succession planning while implementing and monitoring KPI’s and OKR’s that demonstrate HR value, cost management and quality.

Work directly with CHRO and executive management to drive a culture of high performance and engagement across the organization.

Ensure existence of workplace conditions and quality management that support employee satisfaction, engagement, and optimal productivity.

Maintains knowledge of industry trends and employment legislation and ensures organization's compliance.

Own responsibility for organization compliance with federal, state and local legislation pertaining to all people matters.

Communicates changes in the organization's people policies and procedures and ensures proper compliance.

Responsible for consulting with legal counsel as appropriate on employee relations matters.

Regularly works with department managers to assist with carrying out their responsibilities on the acquisition and retention of high performing talent

Responsible for developing and maintaining all HR system applications that meets the organization's talent information needs. Ensures the confidentiality, compliance and accuracy of all employee records.

Select, assess, Lead and coach an HR team of professionals. 2

Human Resources Manager

2014 – 2018

Strategic consultant who enhanced the human resources department by planning, implementing, and evaluating employee relations, policies, programs, and practices.

Spearheaded ER investigations and resolved escalations, working with counsel as needed. Handled performance management, corrective actions, evaluations and terminations.

Built relationships with internal clients, advising on policy interpretation, staffing initiatives and training.

Planned and handled staff reductions or additions.

Routinely identified opportunities for change and improvements in programs, policies and practices.

Managed staff of 6 within all functional areas of HR, ensuring quality customer service for 1,600+ employees and processing 3 bi-weekly payrolls.

Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducted investigations; maintained records; represented the organization at hearings.

Administered 401k plan- and acted as vendors’ liaison, plan advisor, plan compliance and communication to leadership.

Provided HRIS/Benefits system support including installation, maintenance and upgrade testing.

Lead initiative to create company specific documentation and training materials for end user of HR/Benefits systems.

Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduled management conferences with employees; heard and resolved employee grievances; counseled employees and supervisors.

Managed FMLA and workers compensation.

Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends; recommended benefit programs to senior leadership; worked with broker and TPA to direct the processing of benefit claims.

MERCIER’S, INC. 2013– 2014

Human Resources Manager

Managed the day-to-day human resources operations of the Maryland and Ohio locations. Direct responsibility for department’s development, internal HR informational systems, employee relations, training and development, benefits, compensation, organizational development and employment practices.

Developed High Performance Organizational culture that emphasized empowerment, quality, productivity, SOP’s, goal attainment, and the recruitment and on-going development of a superior workforce.

Designed and implemented Employee Referral Bonus program to assist with obtaining top talent.

Assisted and advised CEO, COO and managers on employee relations, performance management, talent acquisition, HRIS and training.

Re-designed employee evaluations and implemented new performance management structure and process.

Implemented HRIS/ Payroll system and developed payroll processes

Conducted management and staff training.

Implemented employee self-service and paperless payroll resulting in lowering operational costs.

Ensured adherence to government employment and regulatory compliance standards including: EEO, ADA, FMLA, OSHA and additional State Highway Administrations per contractual obligations.

Implemented use of regulatory tools such as E-Verify to ensure compliance with hiring eligible workforce. 3

THE TUERK HOUSE 2011– 2013

Director of Human Resources

Managed day-to-day HR operations including the administration of HR policies, procedures and programs. Responsible for department’s development, internal human resources informational systems, employee relations, training, OD, benefits, compensation, organizational development and employment practices.

Re-built HR department to function as a valuable strategic resource for the entire organization, including development of formal recruitment process, designed on-boarding, new-hire and training processes.

Established on-going training and employee development initiatives such as team-building, supervisor training, coaching, performance management, etc.

Consulted company directors and managers regarding HR issues/needs such as succession planning, staff development, retention, training, and morale building.

Successfully changed benefit program from HSA product to HRA with debit card substantiation saving the organization approximately $15,000 quarterly.

Provided compensation and benefit administration including researched benefit providers, conducted compensation surveys and studies and conducted review of benefits in marketplace.

Ensured adherence to employment and regulatory compliance including EEO, ADA and FMLA.

Provided weekly recruiting and staffing metrics to executive management.

Continually reviewed, developed and maintained internal HR/Payroll policies and procedures.

Assessed payroll/HRIS system and functionality.

Worked with executive team and senior management to conduct annual performance reviews.

Reviewed performance management and systems in place to ensure best practices.

Developed, maintained and conducted employee services including employee relations, recruitment, exit interviews, benefit open enrollment, HRIS system management, and FMLA and COBRA administration. THE SHELTER GROUP 2009 – 2011

Associate Services Manager

Managed HRIS, payroll and benefits functions for a leading property management and development company.

Worked closely with the VP of HR, Director of IT and Controller to develop HR systems and processes that created business continuity within all three service departments.

Sourced and implemented UltiPro HRIS/ Payroll and Novatime time and attendance systems. Including but not limited to developing the initial RFP, negotiating vendor contracts, acted as project manager for both implementations to a successful and timely completion.

Successfully moved entire organization from paper to paperless payroll solution. Including implementing pay card program and enhancing direct deposit program saving the organization $60k annually in check processing, mailing and printing services.

Managed team of four employees within three functional areas of HR ensuring quality customer service for over 2,000 employees processing a $15 million+ bi-weekly payroll.

Administered 401k plan including acting as liaison with vendors, plan advisor and senior leadership team to ensure plan compliance.

Successfully designed training and materials and conducted classes to promote employee and manager self service in the HRIS, T&A and payroll systems.

Developed and maintained various management reports and provided comprehensive data analysis to make recommendations to the management team to aid in the strategic planning process.

Acted as primary resource for HR projects.

4

INJURED WORKERS INSURANCE FUND 2005 – 2009

Human Resources Business Partner

Consulted senior leaders regarding organizational design, interviewing and selection, training and development, performance management, progressive discipline and employee relations.

Worked closely with the VP of HR, General Council and outside legal counsel to successfully negotiate manage and resolve complex employee relations matters to fair conclusion ensuring compliance with federal and state law.

Served as the HRIS Database System Administrator including the development and maintenance of a human resources system that met top management reporting information requirements.

Developed and maintained various management reports and provided comprehensive data analysis to make recommendations to the management team to aid in the strategic planning process.

Provided credible, trusted HR support to client group of approximately 275 employees in the areas of Claims, Finance, Legal, Marketing and Underwriting.

Acted as primary resource for HR projects and periodically served as acting HR Director.

Contact this candidate