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Office Customer Service

Location:
Memphis, TN
Posted:
June 24, 2020

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Resume:

Raphael S. Williams

EMAIL: add19x@r.postjobfree.com

Phone: 901-***-**** (cell)

ABILITIES SUMMARY:

** ***. ********* ********** **-Bound and Out-Bound

Excellent customer service skills

Proficient in Catalyst WMS, VDT & Korno

Knowledge in the following: PC/Windows based programs MS Word, Excel, Power Point, Windows Internet Outlook

Proven leadership skills - ability to motivate people to work at their best EMPLOYMENT: 1995 – 2019 FRED’S, INC., MEMPHIS, TENNESSEE

~Inbound Area Manager (2013-2019)

Coordinated and managed segments of daily warehouse activities, supervised 20-30 hourly team members (replenishments drivers, put away drivers & office clerks). Responsible for the day to day operations in In-bound Receiving Office coordinated all inbound shipments for correct PO's. Input of all trailers and purchase orders on the lot; run reports; responsible for all appointment loads, problem freight and all invoices before going to accounting, cross-dock trailers. Responsible for all consolidated loads to be unloaded: Memphis freight to be received and Dublin freight reloaded and shipped in a timely manner daily; lot check of all trailers loaded and emptied.

~Receiving Office Auditor (2005-2012)

Responsible for verifying incoming receipts for accuracy on cases and ounts for merchandise received. Processed all OS&D discrepancy. Receive incoming freight into inventory; review number of cases, quantity

~Receiving Office Supervisor (2001 – 2005)

Responsible for the day to day operations in the In-bound ReceivingOffice. Input of all trailers and purchase orders on the lot; run reports. Responsible for all appointment loads, problem freight and all invoices before going to accounting. Delp Street off-site storage warehouse; cross- dock trailers. Daily lot check of all trailers loaded and emptied.

~Department Head – Receiving Dept. 1995-(2000)

Handled all receiving office duties to insure proper figures for inventory and accounting. Made sure merchandise in my area was stocked correctly and all pick Locations were full for the day’s orders, Sort and verify freight before it was loaded on trailer. Put price tags on merchandise without tags; re-boxed merchandise Shipped incorrectly before put into stock. Keyed in and processed returned merchandise Restock pick locations; assist order pickers Salvage open cases, Relocated stray cases

EDUCATION: Hernando High School, Hernando, Mississippi; Graduated, Diploma 1983 REFERENCES: Available upon request.



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